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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.5 out of 5 by 24
Rated 5 out of 5 by FloridaMom25 Excellent
I purchased the cream color file console. It arrived in perfect condition. I am extremely impressed with not only the condition on arrival, but the construction of the piece. I would definitely recommend the purchase.
June 30, 2016
Rated 1 out of 5 by Unsatisfied1 Unhappy1
Within a year of purchasing this File Cabinet, the top split in multiple places (see the photo). This filing cabinet now looks terrible and I am reminded of this everyday that I walk into my office. I am soooooo disappointed in this expensive purchase and I would not recommend purchasing this filing cabinet. This is not acceptable quality furniture.
June 1, 2016
Rated 5 out of 5 by RickInMS Good Shipping, good cabinet, good customer service
I was not sure about having to pay extra for shipping. However, the cost was worth it. The shipping company that delivered the cabinet kept me posted of the delivery status from Ballard to their facility. The shipper called to setup a delivery appointment, and that appointment went well with the cabinet placed inside my house in a large foyer. The cabinet was very well-packed (with hardware on the bottom, as others have noted) with no damage. The cabinet worked as described. The cabinet is finished well, both inside and out.
While changing out the drawer pulls, I somehow got the bottom drawer “open” with the locking mechanism for that drawer in the “closed” position. As such, the drawer would not close all-the-way. I could not remove the drawer to trouble-shoot, so I called Ballard (on a Sunday afternoon). The lady I spoke to in technical services said the drawer could be removed by lowering a plastic latch on one side of the drawer guide while raising the latch on the other side. (I had tried both up and both down). The drawer came out and I quickly saw the problem with the lock and switched it to its proper position. The drawer was reinstalled and everything is working great now (even the new pulls). I was very surprised to find someone to talk to on a Sunday, and even more so when she quickly told me how to remove the drawer. In all, a very nice file cabinet and very good customer service.
February 16, 2016
Rated 5 out of 5 by Ckos1 2 Birds with 1 Stone
I need multifunctional pieces to furnish my small space. This piece fills a little alcove at the doorway into the garage and serves as a "landing" area for keys, a place for a lamp to light the area, and framed photos. I use one drawer and half of the other one for files. The other half of the top drawer holds gloves and scarves to grab on the way out the door. This versatile piece arrived well packaged, fully assembled with no defects, and fairly easy for me to handle alone.
October 10, 2015
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