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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Home Office Ensemble 3-Drawer Desk 4.6 5 13 13
Beautiful! This desk is everything I would expect from Ballard. It not only looks great, but the quality is great, and the style is so nice! Also, the delivery is always first rate with Ballard, I am never disappointed. October 15, 2012
Love it, Makes my study look like a new room !! The desk and chair brighten up the room, we had a dark cherry desk, but now we have this beautiful desk and chair !! March 27, 2014
high end High end look and large surface desk. Convenient file drawer. Matching Tuscan bookcases look like custom built ins with beautiful moldings. February 10, 2014
Beautiful and Sturdy! This desk was the perfect addition to my office. It is not only beautiful, but it is a SOLID desk! It is heavy and very sturdy with plenty of storage for my needs. Would definitely recommend this desk to others. I got the Tuscan Cream and it is truly beautiful! Arrived undamaged and was easy to put together! LOVE IT!!! January 9, 2014
Exactly what I expected Have purchased several things and this desk does not disappoint. Excellent quality, finishes, style that I consistently receive from Ballard Designs. Large work area and really like the 2 smaller drawers and 1 file drawer. **Note about the other reviewer where the leg broke - desk is heavy and legs screw in; you cannot push it, you must lift it to move it. Any furniture with legs will snap a leg if you try to push it. January 1, 2014
Nice desk, but leg broke right away The desk was dropped off by some of the most professional delivery people I've ever met, so thumbs up for that! But, I then decided to move the desk to the other side of the room and as I was pushing it, one of the legs gave way and is pretty much broken now. Really bummed considering how costly the furniture is. Also, the drawers don't open and close as smoothly as I would like for such a high-priced item. December 9, 2013
This product is built with a quality finish. The product met my expectations for quality and design. It makes a real statement in our new home office configuration. March 16, 2011
My black desk is absolutely stunning and perfect. Beyond my expectations. I went for it and ordered my desk. It is beautiful without a mark on it from shipping. The two fellows who brought it to my door and inside were very nice and professional. They took great care in the delivery of it. My black desk is beautiful and everything and more that I wanted. I have received many compliments on it from my friends. I also purchased the black desk lamp for it and again just what I wanted and so happy with it. Came very well protected and not a scratch on it. I would most certainly order again without hesitation. I'm so happy to have found Ballard Designs. July 19, 2013
Excellent I love this desk. It is exactly what I expected it to be and I'm thrilled with it. May 15, 2013
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Product:MO187-Home Office Ensemble 3-Drawer Desk