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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Home Office Ensemble 3 Drawer Desk with Hutch 4.7 5 20 20
Overall good quality, and looks very nice. I have only ordered furniture from a catalog a few times, as I feel it is always risky, but Ballard seems like a quality company, and I did not have time to shop for a new desk, and I needed one right away. Our desk and hutch was delivered a couple weeks ago (March, 2014) and we are quite pleased. We did pay extra to have it assembled and brought into the house, but it was worth it. The delivery men were very nice. As the desk was being set up, I noticed that one of the legs was crooked, so I stopped them, and we discovered that the screws had ripped out of the plate holding the leg to the desk. (The legs had to be screwed into the desk base.) One of the drivers was actually a carpenter by trade, and he drilled new holes for the metal plate and reattached the leg. Otherwise, we would have had to do the repair ourselves, or return the desk. The delivery guy said it was poor construction, so now we need to remember never to try to scoot the desk, to always lift before moving it at all, which is probably a good idea regardless. I am famous for sliding furniture on my own to get it where I want it, so I will need to remember that! That being said........we do really like the desk, and it seems to be fairly well built otherwise. March 14, 2014
Beautiful Desk I am SO happy with this desk. It's such solid wood and the rubbed black is beautiful. I'm not sure what the previous poster meant about it being heavy and having to assemble it. The guys brought in the desk first, then put the hutch on top. The only assembly you have to do is put in the third shelf that's on the left. Some wires that have the bigger part to plug in (don't know the technical term) won't fit through the opening. For example, my phone, which plugs into the cable modem so it needs to be on the desk. So I unplugged the wire from the back of the phone and tied twine to it and looped it from the floor up. You'll see what I mean when you have to do it. I have a desktop and in order to hide the wires I bought this box into which you put your power strip. It doesn't look bad underneath my desk at all! Just be prepared that it is very dusty and covered in little foam bits. You'll have to vacuum and dust it. You won't be disappointed in this piece. June 10, 2013
Excellent quality. Well designed. Love it! Excellent quality. Well designed. Very impressive. Love it! February 25, 2013
Love desk, do not love soft wood We've had this desk for a little less than a year. We love the look of the desk. The main thing we do not like about it is that it scratches easily. Anything you write, is copied down onto the wood. I'm not sure why they would make a desk with soft wood. Also any other scratch that is made lightly (even with a fingernail) is left on the desk. I also have two little boys whose fingers have left scratches...not fun. Was hoping to buy a desk that would last us a while but not so much. A cover of some sort is recommended. February 16, 2013
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Product:MO197-Home Office Ensemble 3 Drawer Desk with Hutch