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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
{0} Services per unit {1} 04-Threshold Delivery,60-In Home Delivery,33-Oversized Delivery,ESB60-In Home Upgrade
Hollis Sofa Slipcover - Special Order Fabrics 3.7 5 3 3
Perfect size for narrow living room We received our Hollis Sofa one week ago with the Sunbrella Gray fabric and love many things about it. Its size makes it easy to move around as we try it in different spaces and the low back makes it versatile also (lots of picture wall or window space behind). Right now it is floating in the middle with plenty of space to walk around (in a 12 foot wide area).It can be tricky business to order such a large piece online, sight unseen, but only Ballard had the style we were looking for. After having several different sofas - the no back cushion option works best for our family. I grew tired of picking them off the floor everyday. Everyone who has seen it has commented on the quality, how well made it seems, and the design. The Sunbrella fabric is much softer than I expected and the slipcover fits well, while being easy to remove if necessary. Delivery was a week earlier than estimated and the service they used was very professional. We are very happy with our couch and the Ballard experience was wonderful. July 5, 2012
Great until you wash the cover Like the other reviewers, I have been very happy with my purchase of Hollis sofa, and two chairs with covers. Great look, good value. That was about 3 years ago. The sofa doesn't get lots of use, so it is only now that I have taken it off and washed it. Cold wash, low dryer setting. To my surprise the cover no longer fits. The frame cover shows below and the seams are stretched so tight that I cannot pull it down in place. If it were a person, it looks like a size 12 trying to squeeze into a size 4. I did not experience the same problem with the chair covers, which have been laundered several times. Now the price of Hollis covers is several times more than it was when I bought the sofa to start with. I am very, very unhappy and will probably seek someone to make a custom cover for me versus buying from Ballard. January 28, 2014
Hollis Sofa is Beautiful in Microfiber I have had the Hollis sofa for about 3 years now and we love it. It is a great shape and size for our small family room, and we love the fact that it doesn't have back pillows to get all messed up. However we had tired of the non-custom "pre-made" twill slipcovers that had come with it when we purchased it. The sofa frame is so nice it deserved a nicer fabric, so we decided to order a custom cover in microfiber and couldn't be happier. It looks beautiful. It hangs beautifully, is well made, and takes the sofa up a notch. Another winner from Ballard!! April 16, 2014
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