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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Doormat - Rectangle 4.8 5 95 95
Gorgeous and Durable This door mat is a wonderful accent to any front or back door. It's thick, durable rubber is quality, and beautiful. I bought this mat to pair with the stair treads that I purchased last year. They look great together. I know this entry mat will be as weather proof as the treads have been. Ice and snow is no match for these products. You will love it!!! April 14, 2013
looks very sturdy and nice looking I am very pleased with this purchase. It certainly dressed up our entry way. Ordering was easy and delivery prompt. Barbara M April 11, 2013
Great doormat, great price If you want a doormat that is stylish and inexpensive, you can't beat this one! It's also soft under foot and lightweight. Love it! April 4, 2013
Doormat rectangle This is a great product! A bit small for my doorway, but larger size was too large. Like it and would recommend. March 3, 2013
what a great front door mat! This is a great looking and very functional door mat. The quality is excellent! I've been asked if it's iron, so the appearance is very nice. I would definitely recommend this and will probably purchase more for other doors/entrances to our home. February 10, 2013
Exactly what I wanted This is a heavy, solid rubber mat. It looks very nice, matches my home, and stays put. So far highly recommended. December 16, 2012
Great Mat Great product! Lightweight but very durable. Arrived quickly, too. Love the coordinating items so that all of the mats around my home match. December 1, 2012
Stylish and Sturdy It is a stylish addition to my front entry; I liked it so much I ordered a larger one for my patio door and await its arrival! November 25, 2012
Excellent Aside from this doormat, I also purchased the matching stair treads. I was so pleased that I immediately sent these out to my sister in Indiana. I don't know how you can make such wonderful products like this at such low costs. We love them and they changed the front appearance of my home as well as my sister's home in Indiana. Many thanks! October 31, 2012
Wrought Iron Elegance - Rubbery Comfort The lobby of our lobby is small but beautiful, and this doormat fits in so beautifully with the actual wrought iron/glass on the exterior door, which is visible from inside the lobby. I actually bought this from the app on my iPhone, by the way, which was a tiny bit tricky to navigate, but worked just fine, and arrived magically fast! October 24, 2012
Strudy, great product The doormat is heavy enough to stay in place, but light enough to easily move to clean. Same for the matching stair mats. They look nice and I am very pleased. October 12, 2012
this product has great features sizing is perfect; rubber material is both comfortable to walk on and easy to clean. Debris falls into the holes so you're not tracking dirt, leaves, etc. into your house. Excellent purchase! September 30, 2012
The Best Doormat Ever This is the best doormat we've ever had! It is easy to clean and it stays in place. We love it. We will buy a larger size for our back door/porch on our next trip to the Ballard store in Jacksonville, FL. September 25, 2012
Beautiful this product met every expectation. Buy it now while you still can! September 5, 2012
Works for me. This doormat works perfectly for me as my porch always gets wet. It's nice looking and requires little maintenance. August 28, 2012
beautiful and functional We are very pleased with our scrollwork doormat from Ballard Designs. We have a covered front entry with potted plants and an iron scrollwork bench, all of which is complimented by our new doormat. Thank you Ballard Designs for the quality and functionality of this product. August 26, 2012
Great so far We've been using this for only a couple of weeks, but it has worked very well. It seems very well-made, has withstood the heat of the hottest summer we've ever had, and seems good at collecting the dirt off shoes. We'll see how it fairs through the winter. August 16, 2012
Looks great and functional too! I purchased a total of 4 mats in different sizes for our home. They look great and they don't move! They can be used in a variety of locations (shady, full sun) and they maintain their appearance, they do not fade. August 16, 2012
Great value Sturdy, attractive and well constructed! Great for entry ways that are exposed to the elements. August 15, 2012
Classy Classy, Traditional ,Serviceable, Elegant and great value for the price. August 10, 2012
Very Durable and Pretty! Love these mats. They look indestructable. Bought three of the large and two of the rectangle ones. It's only been a little while, so we'll see how they hold up in the desert sun. So far so good. July 4, 2012
a quality product for the price I purchased two of these doormats and have been pleased with the product. It is solidly contructed, durable with an attractive design. June 17, 2012
This doormat looks great When I ordered this mat I was expecting a much less quality item based on the price. I was so suprised when I opened the package and saw a very heavy, durable and attractive mat. I have never seen anything like it in the large chain stores. It dressed up my front door and would highly recomend this product. June 15, 2012
Great Doormat! Bought four for all exterior doors at house, couldn't be happier. They serve their purpose (look good, stamp dirt off shoes) but don't trap and hold water, a mold hazard. Just lift up, sweep and rinse, and you are clean. May 27, 2012
Decorative Steal! Love it! Poshes the back entrance up a bit! It does have a strong odor when it arrives, but once I put it outside I did not notice it at all. It isnt really ideal for absorbing moisture, its more to wipe off debris/decorative. But at $15, it is a bargain. May 25, 2012
Looks great but smells awful This doormat looks very pretty at the door. However, the smell is overpowering. I've had it for a couple of weeks but the smell is still as strong. And its outside. May 25, 2012
Lovely This mat is just lovely. Exactly what we were looking for. It's a bit smaller than expected but that's our fault. We didn't measure accurately. But it still looks great! I'd say go for it! With a price like that, you really can't beat it! May 16, 2012
Fantastic! Love the doormat. It looks great, stays put, and keeps the dirt out. May 13, 2012
Good price, great style Looks great at the front door. Stays put quite well--doesn't slide around on the cement stoop. April 25, 2012
Better than hoped for Absolutely excellent doormat. People keep asking us where we bought it. Both attractive and practical. Thanks for the good product. April 14, 2012
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