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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.9 out of 5 by 118 reviewers.
Rated 5 out of 5 by Beautiful Doormat This is a beautiful, quality doormat. I could not find a doormat for my town home that would hold up in the weather and sun. We do not have a covered porch so all the mats would fade out really quick and they stayed wet all the time. I have had this mat for over a year and it still looks brand new. I purchased this one for my employer. September 26, 2016
Rated 5 out of 5 by Practical and Good Looking I purchased 2 doormats from Ballard Designs about 10 years ago. I liked them so much that I recently ordered 5 more and lined them up on my front walkway to eliminate dirt from getting on my off-white carpeting. I live in the beautiful Northwest state of Oregon and they do the job. Thanks. September 23, 2016
Rated 5 out of 5 by Excellent doormat I have bought several of these mats for the various doors around the house and I love the quality and design. Excellent buy! August 14, 2016
Rated 5 out of 5 by This product is great I absolutely love this doormat. I had been looking at this item for some time and I am so glad that I purchased it before fall. August 13, 2016
Rated 5 out of 5 by Beautiful Welcome for our Guests! I like this type of door mat as it stays put through wind and weather and lasts a long time. This was a great buy, and we have 4 (yes, four!) outside doors that are looking great with these new mats! Thanks for a superior product at a great price that arrived very quickly. August 7, 2016
Rated 5 out of 5 by Love them! Great product, great price! I bought these for our last house, and again for our new house. Love them! They never show age and work perfectly. Wouldn't change a thing. August 5, 2016
Rated 5 out of 5 by Great doormat! Love this product! Excellent quality, especially for the price. Made of quality rubber that looks high-end. Brings my front display up several notches. Highly recommend!!! July 28, 2016
Rated 5 out of 5 by I love my floornat! This floornat is absolutely gorgeous... I highly recommend it! July 26, 2016
Rated 5 out of 5 by Just what I wanted... This doormat is just what I wanted - quality and durability. Added bonus is that it fits my entryway and is a beautiful design. It's easy to clean too. Arrived in perfect condition. Thank you. July 10, 2016
Rated 5 out of 5 by Perfect doormat Shopped around for years to find a doormat that would not look like all the ones you see in the big box stores. Live in the Northeast, and it needs to be heavy duty, stand up to snow, clean easily and still look elegant. THIS is the mat! Very heavy duty, in fact I need a bit of muscle when I pick it up to wash it off with the hose. Fine by me! It remains in place on the deck, does not move around when you walk in and out of the door, cleans like a dream and looks "decorator"! Great product! July 8, 2016
Rated 5 out of 5 by Good Looking, Sturdy Mat I wanted a very sturdy mat for camp. I need the kind that can handle muddy shoes as we are up in the mountains. This does the job and looks good too! I would recommend this mat to those who are looking for these qualities in a doormat. May 23, 2016
Rated 5 out of 5 by Best doormat for a city house The best of its type -- cleanly, sturdily made in a classic, careful pattern so that it looks good for a long time. The design means that debris can be trapped in it and not tracked into the house, then swept away when the mat is lifted. April 27, 2016
Rated 5 out of 5 by Love it! This mat is classically simple and elegant. I love it! March 11, 2016
Rated 5 out of 5 by doormat and stair treads Great quality product, very solid and durable. It is heavy and will not be easily moved by the wind. I'm absolutely happy with the purchase. I also purchased matching stair treads. My friends liked it and placed an order for themselves too. Thank you for selling high quality products. Bonnie December 14, 2015
Rated 5 out of 5 by favorite doormat I love these doormats! I wanted some durable mats for a beach location and these are perfect. November 22, 2015
Rated 5 out of 5 by Looks great, works even better! Looks great when I walk up to my front door and really does the trick keeping the pine needles out of the house. October 19, 2015
Rated 5 out of 5 by Attractive and durable! I have several of these mats and the matching step-treds. We live in snow country (Mammoth Lakes, Ca) and they last through freezing temps and snow AND at the beach in So. Cal. . . and look simply elegant. Highly recommended! October 11, 2015
Rated 4 out of 5 by I like the quality of this product, I would like it to be a little wider. I would recommend this product it is a good weight and thickness. August 28, 2015
Rated 5 out of 5 by This product is attractive & durable at a great price! This doormat is the industry's best! I have had one for about 5 years now and it still looks and functions very well. I am purchasing another one for a different entrance. I will never purchase any other type of doormat as they are attractive, durable and reasonably priced! August 28, 2015
Rated 5 out of 5 by Beautiful Loved how the mat was shipped flat so there was no rolling or creases. Nice and heavy -- lays where you put it and stays there. July 23, 2015
Rated 5 out of 5 by High quality, attractive This product not only looks well made, it is comfortable on the feet and is stable due to the weight of the product. We are very satisfied. The stair treads are of equal quality and stable on the stairs. July 18, 2015
Rated 5 out of 5 by Beautiful mat for front door! This mat is perfect for our front door. Very stylish yet durable. Love it! July 5, 2015
Rated 5 out of 5 by Makes a Great First Impression This doormat welcomes visitors to our front door with a classy look. It stays put and is easy to clean. Glad I replaced the old one with such an appealing piece that is both attractive and practical. July 2, 2015
Rated 5 out of 5 by Exactly what I was looking for. Great product. Highly recommend. Great quality and looks. June 4, 2015
Rated 5 out of 5 by Love the look! First I bought the step threads, then I bought two mats, a demilune and a rectangle. My neighbors like them so much, that the bought them too! That is a nice compliment! May 29, 2015
Rated 5 out of 5 by This product is functional and nice looking I purchased two of these mats. Just love them. They look great! April 19, 2015
Rated 5 out of 5 by Well above average door mat Attractive and appears to be very durable. I have been looking for a door mat and stair tread mats for a long time. These are by far the best I've found. April 18, 2015
Rated 5 out of 5 by An attractive addition to our front and back porches. An attractive addition to our front and back porches. March 12, 2015
Rated 5 out of 5 by Extremely happy with this product! I have been looking for the right doormat for a number of years. My friend loaned me her catalog and I looked through it, not expecting to find what I wanted. I did see the Highgate doormat and since they were on sale, decided to order three. Of course they were out of stock and I kind of forgot about them. When they arrived I was pleasantly surprised as to the quality. Very durable and HEAVY. Due to the quality materials, I expect to get many years service from them. I am very satisfied with my purchase and will definitely recommend Ballard Designs to all my friends.Thanks very much! February 4, 2015
Rated 5 out of 5 by Very nice addition to front door Very pretty and great quality at a very reasonable price December 18, 2014
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Product:RD211-Highgate Doormat - Rectangle

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