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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Doormat - Rectangle 4.8 5 87 87
I like this mat a lot. I've been using this mat for several months and have no complaints. It looks very attractive, and I love the fact that it won't rot or unravel like mats I've had in the past. I hope to have it and use it for many years. November 28, 2011
Attractive but collects dirt! I am pleased with the classic look of this doormat but am disappointed to see how much dirt, debris and leaves are gathering and stuck inside of it! October 28, 2011
Cute, nice, small, smelly I do like my mat, I think it looks nice at my front door. It is very small like other commented on. I wish it was bigger. I was concerned how it would feel walking on barefoot, but it doesn't hurt. I made the mistake of taking it out of the box in my house. The smell of rubber was overwhelming and took a long time to air out of my house. Make sure you open the box outside! October 10, 2011
I like the look of it...good price! Haven't had it but about a month but so far so good! I really wished they had offered in a little bigger size, really needed the next size up for my front door but it will the look of it and the price! September 30, 2011
great doormat The design and functionality of this indestructible doormat make it perfect for a front door entrance. Would like it just a little (2") wider, but is okay. Would definitely recommend this item. September 29, 2011
A quality product with durabilty, functionality, and style. This doormat is the answer to my entry way needs. It is an attractive, sturdy, easy to use door mat that provides a safe footing in all types of weather. I now step confidently where I used to tread lightly. September 26, 2011
Handsome on the porch This mat is a good match of function and form, made of sturdy rubber, with filigree design for wiping the mud off. I expect it will last for a long time. A good value for the price. September 26, 2011
Great Mats The rectagular mat looks great on our newly renovated porch...even with delayed shipping...worth the wait! We even purchased the 4 pack of smaller rectangular mats for the stairs...outstanding! September 25, 2011
Polished addition to my front porch I like the size of this mat - it fits the size of an average door without looking too big or too small. It seems durable so far. It's also easy to clean and doesn't show mud. July 27, 2011
bare spot cover I bought this at the suggestion of another Airedale owner and it works perfectly for that bare spot at the end of the deck steps. Its presence has stopped mud from being tracked inside and some grass is finally growing through the open spaces in the mat. And I can mow right over it to keep that grass at the same level as the rest of the backyard. A perfect solution to a muddy problem. July 23, 2011
Another great purchase from Ballard I purchased two of these doormats for our front and back doors. They look great, and seem to be nicely made. I haven't lived through a winter, so I don't know how they'll maintain color and condition yet. I do wish, though, that it was made slightly wider for my front door. The double mat was too wide and this one is just a bit too small, although it's perfect at the back door. Overall, I am pleased. July 21, 2011
Sturdy rubber mat Very attractive, and just the right size to put in front of my back door. June 23, 2011
Great rug! I love this rug! Gets the mud off & rinses off easy. June 16, 2011
Great doormat. Looks great and more flexible than a metal mat so it removes the tripping hazard. Filters out leaves, dirt and water at the front and back doors. Thinking of buying more. June 15, 2011
great door mat This was just what I was looking for. Was very pleased with the quality when it came, and it goes perfectly with the wrought iron furniture in my backyard, yet is waterproof and will not rust. June 13, 2011
Strong and Functional Does the job -- sturdy and looks good. The black rubber rubbed off on my hands when I was unpacking it -- that was surprising. June 11, 2011
Excellent quality and looks great. I looked at several local stores and could not find an attractive yet affordable doormat. This mat was relatively inexpensive and excellent quality. It even washes well. June 9, 2011
Good Quality Very good look and quality for a good price. Looks great on my cedar deck. May 4, 2011
good quality, works well these doormats are great! I got narrow ones for the stairs, a semicircle for the door and a large one for the slider. April 22, 2011
Great look, a few things to be aware of Overall, I like the doormat. Because of the cut out nature of the mat, dirt and leaves collect in the open spaces. Secondly, my little dog, Olivia doesn't like to stand on it because it feels strange on her small paws. April 14, 2011
Fabulous door mats! Love the look, and the doormats are very good catching debris. The narrow stair mat occasionally needs repositioned. March 17, 2011
Doormat good quality I bought this because I knew it would be a high quality item. I already own the larger version and it has done well in all types of weather. I would recommend this item, it is a heavy durable mat. March 16, 2011
Highest Quality Doormat I've Ever Owned Don't be fooled by the sale price. This mat is so heavy and well made, not to mention beautiful, that you'll probably want more than one. I bought 2 - one for the front door and one for the garage door. I'm so impressed with the quality and beauty that I'm ordering a third one for the bottom of the porch steps. These will last for years and the contoured pattern of the design will do a much better job cleaning dirty shoes than a standard design doormat. Don't hesitate -this is a keeper! March 5, 2011
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Product:RD211-Highgate Doormat - Rectangle

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