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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 104 reviewers.
Rated 5 out of 5 by favorite doormat I love these doormats! I wanted some durable mats for a beach location and these are perfect. November 22, 2015
Rated 5 out of 5 by Looks great, works even better! Looks great when I walk up to my front door and really does the trick keeping the pine needles out of the house. October 19, 2015
Rated 5 out of 5 by Attractive and durable! I have several of these mats and the matching step-treds. We live in snow country (Mammoth Lakes, Ca) and they last through freezing temps and snow AND at the beach in So. Cal. . . and look simply elegant. Highly recommended! October 11, 2015
Rated 4 out of 5 by I like the quality of this product, I would like it to be a little wider. I would recommend this product it is a good weight and thickness. August 28, 2015
Rated 5 out of 5 by This product is attractive & durable at a great price! This doormat is the industry's best! I have had one for about 5 years now and it still looks and functions very well. I am purchasing another one for a different entrance. I will never purchase any other type of doormat as they are attractive, durable and reasonably priced! August 28, 2015
Rated 5 out of 5 by Beautiful Loved how the mat was shipped flat so there was no rolling or creases. Nice and heavy -- lays where you put it and stays there. July 23, 2015
Rated 5 out of 5 by High quality, attractive This product not only looks well made, it is comfortable on the feet and is stable due to the weight of the product. We are very satisfied. The stair treads are of equal quality and stable on the stairs. July 18, 2015
Rated 5 out of 5 by Beautiful mat for front door! This mat is perfect for our front door. Very stylish yet durable. Love it! July 5, 2015
Rated 5 out of 5 by Makes a Great First Impression This doormat welcomes visitors to our front door with a classy look. It stays put and is easy to clean. Glad I replaced the old one with such an appealing piece that is both attractive and practical. July 2, 2015
Rated 5 out of 5 by Exactly what I was looking for. Great product. Highly recommend. Great quality and looks. June 4, 2015
Rated 5 out of 5 by Love the look! First I bought the step threads, then I bought two mats, a demilune and a rectangle. My neighbors like them so much, that the bought them too! That is a nice compliment! May 29, 2015
Rated 5 out of 5 by This product is functional and nice looking I purchased two of these mats. Just love them. They look great! April 19, 2015
Rated 5 out of 5 by Well above average door mat Attractive and appears to be very durable. I have been looking for a door mat and stair tread mats for a long time. These are by far the best I've found. April 18, 2015
Rated 5 out of 5 by An attractive addition to our front and back porches. An attractive addition to our front and back porches. March 12, 2015
Rated 5 out of 5 by Extremely happy with this product! I have been looking for the right doormat for a number of years. My friend loaned me her catalog and I looked through it, not expecting to find what I wanted. I did see the Highgate doormat and since they were on sale, decided to order three. Of course they were out of stock and I kind of forgot about them. When they arrived I was pleasantly surprised as to the quality. Very durable and HEAVY. Due to the quality materials, I expect to get many years service from them. I am very satisfied with my purchase and will definitely recommend Ballard Designs to all my friends.Thanks very much! February 4, 2015
Rated 5 out of 5 by Very nice addition to front door Very pretty and great quality at a very reasonable price December 18, 2014
Rated 5 out of 5 by Sturdy and bigger that many doormats. Looks good. The doormat is sturdy and bigger that many doormats. It also looks good. April 18, 2014
Rated 5 out of 5 by This product looks great & is made well I have this doormat at my front door for about 3 years now. I bought this one for my mom. It looks great & wears very well. The price is very reasonable for what you get. Would definitely recommend this to anyone. April 18, 2014
Rated 5 out of 5 by looks beautiful! high quality, lovely design, almost perfectly matches the etched glass doors. love it! February 24, 2014
Rated 5 out of 5 by It's great My name's not jennygirl, but anyway….I've had the doormat for quite some time now, and it's perfect. Like new. Dirt falls through it, not ON it so my house stays clean. Pick it up and sweep underneath and hose it off once in a while. It's great…cute, too! January 12, 2014
Rated 5 out of 5 by Excellent mat! Excellent mat, very attractive, great quality and reasonably priced. The mat does initially have a strong smell, but within a day or so it went away. When I read the mat description of "virtually indestructible" I was skeptical of the claim. After all it may be well tested, but it probably had not been "dachshund tested"... Our old mat had been chewed into small pieces and strewn around the yard. I am happy to report we have had the mat for about 2 weeks and it is still in perfect condition, not even a tooth mark and has not been pulled off the doorstep once! Now that it has been adequately dachshund tested we will be ordering another for our second doorstep. October 31, 2013
Rated 5 out of 5 by Highgate Doormat - Rectangle Great value as usual. I am always impressed with the quality of your products. October 18, 2013
Rated 5 out of 5 by Beautiful and durable Very thick rubber. Easy to clean. Dresses up my doorway. Fast shipment. I'm a first time customer of Ballard Designs and I will definitely order from them again! October 17, 2013
Rated 5 out of 5 by Love these doormats These never wear out! I had two and just bought two more. The old ones that are almost three years old look almost as good as the new ones. I now have them at every entry. They also make great housewarming gifts. October 7, 2013
Rated 5 out of 5 by Great product! Doormat looks great--very good quality for the price. Have not had long enough to judge durability but, so far, am very pleased. October 6, 2013
Rated 5 out of 5 by I love this doormat! My mom has purchased a few of these durable & stylish doormats. They're prefect for your front door & back door. They're also great for any areas around pools. So as soon as I bought my first home, I made sure to order one for myself! I will order one for my back sliding door once I get a patio built. September 12, 2013
Rated 5 out of 5 by Very attractive entry. Totally pleased and would buy again. Mats very attractive at door. August 28, 2013
Rated 5 out of 5 by The items seem to be well made. I bought these items as part of an anniversary gift for my son and his wife. Their anniversary isn't until 9/1 so I haven't given them to them yet but the items appear to be very nice. I think they'll like them! August 15, 2013
Rated 5 out of 5 by Lovely "French Quarter" Style Doormat for Less The ornate design of this doormat feels like Old New Orleans, yet the cost is that of a rubber doormat rather than an expensive piece of wrought iron. It seems to be holding up well and it's certainly dressed up my entry. Recommended! August 9, 2013
Rated 5 out of 5 by Very happy with purchase. Looks Great at a great price. I want to order more. July 18, 2013
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Product:RD211-Highgate Doormat - Rectangle

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