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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Doormat - Oversized 4.9 5 116 116
Handsome as well as servicable. It does have some thickness.... make sure your door will open over it. August 18, 2011
PERFECT CHOICE These doormats are perfect for my double doors going out to my patio. They look beautiful as well as being functional. August 5, 2011
just beautiful! even my teenager noticed it!! and commented on how nice it was! August 4, 2011
Looks great! We bought this for our deck sliding doors. We plan on buying another one. Love it, plenty of style for not a lot of money... I wish there was a 36" too. July 30, 2011
This product was just what I wanted. Just right. Looks lovely and fits perfectly. Helps to make our front door even more welcoming. July 20, 2011
Great doormat! I looked for 10 months for the perfect doormat for my front door. I love this product and would recommend to anyone looking for a durable, beautiful addition to your front porch. July 18, 2011
Classic in appearance and functional This product is a good value. It is heavy duty rubber and looks like elegant wrought iron. Has an openess that I prefer because it does not tend to hold moisture as most door mats do. Over a wooden porch, that would be a no no! I love it. July 14, 2011
Great investment. I love it so much that this is my second one. The first one I bought lasted 6 years, totally exposed to the elements on my front porch. July 8, 2011
Love it!!!!! This mat sits in front of my french doors and I absolutely love it. It is thick, not too busy, sturdy to step on - nothing but praise. Recommend it highly!!!! July 6, 2011
Great product for the price I have both the regular and oversized doormats. They not only look great, but they keep grass and dirt out of my entry way. Definitely recommend both mats! June 17, 2011
Beautiful Doormat!! This doormat is very attractive! Well worth the $. Can't go wrong!! June 6, 2011
Love it Very nice and perfect for our double doors. It is functional and looks great. June 3, 2011
I really like this door mat I recently redid the exterior of my home with new roof, siding, gutters and shutters. As I have double front doors I was in need of a new door mat and saw this one in the Ballard catalog. It is perfect for double door entry, made well and is very attractive. I would highly recommend to anyone looking for a larger doormat. June 1, 2011
Looks good We bought two of these and put them in front of doors outside. They're heavy and seem rugged. They look very attractive. May 26, 2011
It looks great and it works The doormat makes our entrance area look stunning. It is also effective at removing mud and mulch from shoes. Easy to shake off the dirt when sweeping, but also easy to hose off. We're very pleased with this purchase. May 23, 2011
Looks Nice But Stinky So Far Mat looks lovely but has horrible smell from the rubber- Trying to see if it will air out but it will be in a somewhat enclosed entryway that is partially screened. Also going to try to febreeze it, otherwise it will have to go back. Love the look! Will keep you posted. May 13, 2011
just what I needed just what I was looking for....looks elegant and is functional in a non protected doorway. I ordered one for each entrance and have recieved many complements. thanks!! April 22, 2011
Absolutely LOVE this! I purchased two of these beautiful doormats; one for each of the main entry doors into our home. They are not only a beautiful and elegant accent to our home, they are simple and easy to maintain. No shedding or fading of material, like the doormats they replaced. I also purchased two sets of the double-wide stair treads for the 4 concrete steps leading to our front entry. Together with this doormat, they have provided a beautiful, welcoming entry and most important, the necessary traction to prevent slipping on the steps in wet or snowy conditions. Also, very very happy with the affordability and high quality of this item! Strongly recommend! April 16, 2011
Looks great, and very sturdy I bought this doormat because the cat was clawing the previous one, and he left this one alone, didn't even want to step on it. Unfortunately, the cat has died, but the mat should last a long time, and looks very nice! April 4, 2011
absolutly stunning!!! yes, it is possible to actually love a doormat! i purchased a doormat like this one at a local big box store. This one is much more substatial and heavy. So worth the money. I love the Ballard products, as they really do stand by them. Thank you again for a beautiful product April 3, 2011
Beautifully designed, perfectly sized for use, at an excellent price This mat has great curb appeal and is comfortable to stand on when unlocking the door. March 18, 2011
The mat is sturdy and has a quality look. I like that it is wide enough for my oversize front door. This is a very nice high quality mat at a affordable price. March 16, 2011
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Product:RD212-Highgate Doormat - Oversized