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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Doormat - Oversized 4.9 5 116 116
Great doormat Well sized for a front door; particularly like the open style for drainage. Our coir door mat grew mold, that won't happen with this mat! Style is basic but attractive and price was better than other places I looked. August 8, 2012
This product minimizes the amount of dirt entering my household. I enjoy my Highgate doormat-oversized. I use it inside my kitchen doorway so I placed a runner with a rubber backing underneath it. Its working well and I just enjoy looking at the beautiful scroll detail. Satisfied Customer July 12, 2012
Looks great, and works! This doormat not only looks great, but does what it should... it stays in place so you can wipe your feet on it! Very substantial and should last for many years. July 23, 2012
Great looking Doormat This doormat is beautiful, functional and just the perfect size and price! We absolutely love it, very happy with the purchase. July 30, 2012
Highgate doormat Have purchased other shapes of this Highgate doormat and been perfectly pleased with durability and style. August 2, 2012
perfect size, perfect pattern After looking at several stores in my area, I should have known to just go to your catalog. Everything I have ever ordered has been perfection. We will be moving to our horse ranch soon, and I am excited to gut and re-do that home with beautiful items from Ballards as well. June 13, 2012
looks good It is heavy so it stays in place. The corners lay flat and I like the look of it. Here and there if you look closely you'll see some trimming was skipped but if it really bothered me I could use a razor blade and fix it. May 17, 2012
Quality, great looking doormat I am very pleased with this doormat. I was intending to buy a similar one at another store, but it was a little smaller, so I decided to go with Ballard's rug instead, and I am happy that I did. It looks great and works well at my back door. May 2, 2012
Quality product Before I purchased this front door mat I read the posted reviews. All the reviews I read said the product was good. They were right. I love this door mat. Great price and quality! Wow!! May 15, 2012
Exactly what I was looking for! This doormat looks perfect in front of my beautiful beveled glass double front doors. June 9, 2012
Love it - bought another for backdoor I love these mats. I have the oversized one at the front door, and the regular sized one at the back door. They look gorgeous and they also work well to keep the dirt from shoes off my new hardwood floors. April 28, 2012
Excellent Value Exactly as shown/described. Great quality and value. Would purchase again. May 28, 2012
I love these mats! I purchased 3 of these for my outer doors and they are nice and heavy and do not move at all in the many wind storms that I live through. I was always having to look for my mats after a storm and these just stay put. Also the depth of the design allows for easy scraping of the bottom of your shoes! THANK YOU for offering these. December 30, 2011
durable yet very attractive I was delighted that the mat was so attractive at our front door. And it has shown itself to be quite durable as well. April 12, 2012
Perfect! Waited for it to go on sale. Great size, quality and look. April 6, 2012
Love this doormat! The Highgate Doormat is perfect for our small front porch where the rain blows in. It is attractive and comfortable. March 7, 2012
Exceptional Design! Great size for the front porch and bold design with an exceptional look. Great product from a great company! February 29, 2012
Pretty and Functional! This is a GREAT high quality mat for the price paid! I stage houses and will be purchasing more of this classy item. Great job Ballard Designs! December 15, 2011
Looks good Expect it to be durable. Looks great and great toscespe shoes off before entering too. Easy for cleaning also. December 30, 2011
Nice Doormat This mat works well with double door entrances. Has a pleasant asthetic and quality feel. December 28, 2011
great mat! great heavy doormat and great price quick shipping December 19, 2011
PERFECT CHOICE These doormats are perfect for my double doors going out to my patio. They look beautiful as well as being functional. August 5, 2011
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Product:RD212-Highgate Doormat - Oversized