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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Doormat - Oversized 4.9 5 116 116
This looks wonderful at my front door! This doormat replaced a fiber coir doormat that was always soggy. This decorative rubber doormat is just perfect. It looks great and no more wet shoe bottoms or wet feet when I go outside the front door. The price was really good, too....much lower than purchasing locally even when factoring in shipping costs! May 17, 2014
Just what I was looking for. Much better looking than the standard doormat which just collects dirt. Definitely better for wiping feet clean before entering the house. Looking forward to receiving another one for my front door. May 19, 2014
The perfect doormat This mat is heavy, durable and absolutely looks gorgeous by my front door. May 18, 2014
perfect all around! Handsome and sturdy, for front door of small bookshop! Looks great and came ahead of schedule! Thanks so much, Left Bank Books Belfast, ME 04915 May 17, 2014
Exactly what I was looking for The doormat was exactly the size I was looking for. The rubber is a good thickness and seems like it will hold up well. It adds a nice finishing touch to our front porch. I purchased it with a 20% off coupon so the price was reasonable too. May 7, 2014
Great Outdoor Mat Love it! Nice heavy & durable rubber. Will have to get some more May 7, 2014
Size is perfect for front door and patio door. Heavy enough to prevent wind from moving it around. Easiy to clean. Ordered 2 oversized door for front door and one for patio door. They are a perfect size, easy to clean, and heavy enough to prevent the wind from blowing them around. April 30, 2013
beautiful matts but they do smell a bit! I have the entire set of all sizes and runners and they really spiff up my entry way. However, there is a strong odor which is gradually going away, but was pretty powerful at first. November 23, 2013
Large, substantial, lovely pattern This mat is large, substantial and beautifully patterned. We live in a small town; items like this simply aren't available. We always trust Ballard's to find and deliver the lovely, large items we can't find in this lovely, small town. November 11, 2013
Beautifully designed, perfectly sized for use, at an excellent price This mat has great curb appeal and is comfortable to stand on when unlocking the door. March 18, 2011
Great look at the front door I love the clean look at the front door. Most definitely met my expectations. October 25, 2013
Excellent product and excellent service! I searched high and low for a large doormat to fit on my brick porch in front of double doors. Ones I saw in the store cracked easily and looked cheap, though they cost a pretty penny, and ones I saw elsewhere online were even more expensive and had lousy reviews. I skeptically bought this doormat after finding it at a too-good-to-be-true price and reading nothing but 5-star reviews---how could that possibly be? Now I know! This doormat is excellent quality. It is thick and durable and it looks beautiful and elegant. It does not have a stinky rubber odor like some other mats I have seen. To top it all off, the service from Ballard is incredible! I received the mat 2 days after ordering it! I could not be more pleased. August 8, 2013
Good mat and great price Great mat for the price. A very pretty design and quality product. September 2, 2013
This product is both durable and attractive. I opened the box to find the product just as it appears online. This is a beautiful doormat and seems very durable. We live in Maine and I think it will handle the cold weather just fine. It was money well spent and I was thrilled to receive free shipping on my order. I plan on ordering another for our slider. Another great product, Ballard! January 4, 2012
Classic in appearance and functional This product is a good value. It is heavy duty rubber and looks like elegant wrought iron. Has an openess that I prefer because it does not tend to hold moisture as most door mats do. Over a wooden porch, that would be a no no! I love it. July 14, 2011
absolutly stunning!!! yes, it is possible to actually love a doormat! i purchased a doormat like this one at a local big box store. This one is much more substatial and heavy. So worth the money. I love the Ballard products, as they really do stand by them. Thank you again for a beautiful product April 3, 2011
I love these gorgeous mats. We always track in leaves, pieces of grass, etc. No matter what rug or mat we've had down nothing has kept the outside out of the house. Now with these beautiful mats, the inside is staying so much cleaner! What a surprise at the last visit with my naturopath; he had these same mats outside his door. I am so thankful to have found these at Ballard Designs!!! February 16, 2014
Handsome as well as servicable. It does have some thickness.... make sure your door will open over it. August 18, 2011
Excellent I love my oversized highgate doormat. It is absolutely gorgeous and looks fabulous at my front door. I had been looking for something similar for quite some time and could not find anything this nice and what a great price. Can't be beat. February 7, 2014
It is the perfect size for double doors. I purchased this doormat for our son and daughter-in-law's new home and they absolutely love it, it is the perfect size for their full bouble door entrance and can't say enough about the elegant design.. Highly recommended! January 19, 2014
LOVE this doormat Purchased as gifts last year and wish I had bought myself one. So this year I did and it is perfect! January 19, 2014
Great buy I love these rubber step mats and door mat. We live in state with cold and snow most of the winter and these give a great stability to walking down outdoor steps. January 11, 2014
Great Doormat! Very sturdy and nice looking. Couldn't believe the value given all the overpriced flimsy doormats out there. January 8, 2014
Sturdy yet Elegant We needed a doormat that can withstand the wind, rain and snow that pelt our north facing front door. This mat fit the bill perfectly, yet still looks great! December 12, 2013
Great Quality For the Price Great quality doormat. Love the large size and the mat is holding up well so far in the Texas heat. May 28, 2012
Great Outside Doormat! LOVE this doormat. It adds so much class and style to my outdoor patio. Do open it outside once you get it because of the rubber smell. A++ May 13, 2012
good looking and great size. I love the look of the mat on my landing. I love this mat as my landing does not have an overhang and this keeps you off the pavers and above any puddling. April 25, 2012
Functional well made doormat It serves it purpose with an added touch of distinction. The design is far better than can be had at a big-box home store. Appears to be well made and very durable. The price was competitive. February 3, 2012
LOVE! Love the grand scale and design of the mat. It's functional, attractive, and affordable. Bravo Ballard on another winning piece! (Just wish the stair treads came in the same length, and sets of 2 instead of 4). October 26, 2011
I really like this door mat I recently redid the exterior of my home with new roof, siding, gutters and shutters. As I have double front doors I was in need of a new door mat and saw this one in the Ballard catalog. It is perfect for double door entry, made well and is very attractive. I would highly recommend to anyone looking for a larger doormat. June 1, 2011
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Product:RD212-Highgate Doormat - Oversized