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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.9 out of 5 by 156 reviewers.
Rated 5 out of 5 by Great Quality Good size, heavy, as pictured and described. I am happy with my purchase. November 12, 2016
Rated 4 out of 5 by Beautiful but wish they offered a 36"size door mat. I have a single door, with a standard sized door way. The 30" door mats end up looking wimpy and dwarfed on the front porch so I purchased this oversized 48" door mat and although it looks great, it only leaves about 2-3 inches on both sides of my entryway so I don't have enough room to add some of their gorgeous planters for a colorful pot of in season flowers or a small tree for my entrance. So my options are to settle for a wimpy sized door mat with flowers or small trees on each side or one large door mat with nothing on the sides. If they offered a 36" mat like some other retailers offer, it would be PERFECT! When several friends saw my door mat, they mentioned that they too, would have purchased one from Ballards but they also needed an in between size. I've had my oversized one for about 6 months now and so far, it's held up for one hot, Texas summer with the porch getting full sun until 3-4PM. It cleans off easily and with exception of leaves sometimes getting stuck in the pattern, it's been great. It did have a very strong rubber tire odor when we first got it but the smell dissipated after approximately 2 weeks and now doesn't smell at all as we come in the front door. November 2, 2016
Rated 5 out of 5 by Classic and durable Classic, durable and beautiful. What more could you ask for!? Highly recommend. October 22, 2016
Rated 5 out of 5 by Excellent quality I have two doors in my courtyard and had already purchased one of these doormats. I liked it so much I ordered another one for the second door. Since my courtyard has a Spanish flare with a wrought iron gate, these look amazing. October 8, 2016
Rated 4 out of 5 by Nice door mat Space is a little wide in the design. Might do well with removing snow from shoes in winter. Otherwise, I like it but don't love it. My ugly concrete doorstep shows though more than I'd like. Nicer surface underneath would help September 25, 2016
Rated 5 out of 5 by Classic & impressive This door mat is beautiful. It's extremely heavy and gives an incredible first impression. I love it! September 9, 2016
Rated 5 out of 5 by Sturdy, large, decorative doormat I was concerned about the wider spaces between the rubber scrolls of the design, but the doormat is really doing the job and holding up well. July 22, 2016
Rated 5 out of 5 by Above average quality I purchased this rubber doormat and the coordinating stair treads. Very well made, thick and heavy, good quality pliant rubber. Should hold up well. July 19, 2016
Rated 5 out of 5 by Perfect size This doormat is the perfect size for placing in front of my French doors. I love the quality and durability, and it's easy to clean. Thank you for a great product. July 10, 2016
Rated 5 out of 5 by Lovely entry mat A substantial mat at an affordable price! Guests just love it. June 30, 2016
Rated 5 out of 5 by Oversized Doormat Love this mat. Its in a breezeway that always seems to have a small puddle of water. This mat sits perfectly between the two doors and the water never becomes an issue. Very durable and looks fabulous. June 20, 2016
Rated 5 out of 5 by Looks perfect for oversized front door Scrolls are not too gaudy, works well for oversized front door . Black so far does not fade . Goes with any style wreath . Use for mountain home. June 19, 2016
Rated 5 out of 5 by Great product! This mat is great if you have a normal front door with sidelights on each side! Very durable quality June 9, 2016
Rated 5 out of 5 by Beautiful design The rug was even nicer than in the pictures. Beautiful detailing and very thick. May 5, 2016
Rated 5 out of 5 by Love this mat I placed this mat by the door to the house that we are constantly using. It is wonderful. It will definitely keep mud out of the entryway and it is so easy to care for. Just hose it off. April 28, 2016
Rated 5 out of 5 by Nice! Happily surprised! This is a lovely mat and as others have stated, quite heavy and appears to be quite durable. I like that it doesn't appear to have the ability to fade or wear out as other mats have done nor will it trap and hold dirt and debris--- obviously it will as that's its job function, but can be lifted and swept easily. Looking forward to having this one a while. Love the extra long sizing- fits my single front door perfectly. Great buy, even at full price. March 17, 2016
Rated 5 out of 5 by Better than expected! Wow, can't be beat for the quality and price. Very heavy duty and looks great. December 3, 2015
Rated 5 out of 5 by Beautiful entry This doormat is so beautiful! We just built our new home and wanted something outdoors that was good looking as well as functional for our harsh winters/outdoors. We have a black painted door and this outdoor mat goes so well with it. Would highly recommend. It is the perfect size if you want to go bigger than a "smaller" regular size doormat. November 20, 2015
Rated 5 out of 5 by Looks great & works great! Looks great & works great! We love the price and the quality. August 27, 2015
Rated 5 out of 5 by It was the right size for my door This product was over-sized. I had a large entry porch with a step. I purchased two of these mats as people were tripping on the step. It solved the problem and looks great. It was a great buy for the quality of the product. August 21, 2015
Rated 5 out of 5 by The best doormat ever! I am so very pleased with the look and function of this doormat. I have received many compliments on how attractive it looks at my front door. August 6, 2015
Rated 4 out of 5 by High Quality I have this mat in the demilune shape and absolutely love it! I bought this oversize shape to go in front of stairs leading to a double door sunroom. I gave this review four stars not five because I think the size is odd. Also, the design is more open so it looks a little less high end then the smaller sizes. However, the actual quality is impeccable and I have gotten compliments on this mat. I wish BD would offer something in between the rectangle size (18x30) and the oversize (24x48). Maybe a standard 24x36 would be a nice option. Overall still recommend this product! July 9, 2015
Rated 5 out of 5 by Beautiful and Practical Mat The doormat is bigger than I had expected. It's very thick and heavy. I expect this will last for years and years. Happen to get on sale, but would have paid full price! Thank you Ballard Designs! April 28, 2015
Rated 5 out of 5 by Great! This is a great quality product. The size is perfect and really accents my front door beautifully. April 17, 2015
Rated 5 out of 5 by Beautiful The rugs are gorgeous. Very regal and sturdy. Fits perfect at our front door with side view glass. This size also looks great at our double french patio doors. April 3, 2015
Rated 5 out of 5 by Love this This is the second one of these for us, and I love them. They are heavy and thick so they do not break apart and clean with a spray from the hose. The first is over 5 years old and still looks new. Additionally they look elegant, a nice start to our entries, so these are going at all our doors. March 16, 2015
Rated 5 out of 5 by It's a nice size I've been looking at this mat for some time, finally ordered it, and it looks great when you walk up to our door. Nice size too. March 15, 2015
Rated 5 out of 5 by Oversized Doormat This doormat is great. Extra long size looks great at the door with side lights windows. It is very heavy duty and I'm very pleased with how strong it is. January 9, 2015
Rated 5 out of 5 by This product is very sturdy! I ordered two of these last year, and have been waiting for them to come on sale again so I could order two more. I have them at each entrance to the house, as well as garage and now basement. They keep dirt and grass from being tracked in and people from slipping when the deck and patio are wet. Love them! January 3, 2015
Rated 5 out of 5 by Great quality. Perfect! I love everything about this mat. It far exceeds my expectations. Thank you! December 22, 2014
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Product:RD212-Highgate Doormat - Oversized

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