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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Doormat -Double Door 4.8 5 92 92
Love it!! Looks great, so far very durable. Would definitely recommend it! April 9, 2012
Great Doormat! We love this doormat! It was difficult to find an affordable rubber double doormat. This has a pretty design and looks great! April 7, 2012
Great Everything I expected - excellent! Smell of rubber present at first, but disappearing. January 30, 2012
Best doormat I've found! Excellent quality and appearance. The rubber doormat is heavy and looks great at my front and back doors. I wanted a mat that would drain well and not freeze up. Meets my expectations. December 31, 2011
Good value, works well very pleased overall, wish they were a little deeper in depth (width) good materials. December 31, 2011
Perfect size for a double door This durable rubber mat has a great design and looks wonderful outside our double door entry. The mat is not only the perfect length, but the perfect width to compliment a fairly large entry landing space. December 18, 2011
Exactly what I was looking for. I placed this matt on my patio outside my french doors. This matt looks beautiful - and is made of heavy-duty rubber. In fact, I ordered a second matt for another door. I highly recommend this product. Please note, if your door has a very low clearance at the bottom, this matt may not work (becasue it is hefty). December 18, 2011
Very elegant! Love this doormat! It is elegant and the size is perfect for double doors. It is also quite heavy, so it stays in place and will not shift around. After a week, the rubber smell goes away. December 3, 2011
This product has a great look. Love this doormat. Purchased this item for several doors. Has an Old World Wrought Iron look. November 7, 2011
Well worth the cost. I ordered this doormat along with 3 sets of the Highgate stair treads and they all surpassed my expectations for the products. They are really heavy and look great. They do have an overwhelming rubber odor at first but it diminishes rapidly after being out in the open for a while. I immediately received compliments from my family and neighbors. They are so nice that I just ordered 4 more sets of stair treads for my other stairs and I am in the process of determining which of the doormats I will need. The double door doormat is a really nice size if you have a large deck or patio at the entrance of your house. If you don't see the size in the description, look at the specifications tab and it will tell you how large the product is. It's too bad they don't have a 30"x30" doormat. November 7, 2011
Very pleased with doormat Had been looking for this "larger" size for a while. It arrived promptly and in good condition. Well made and sturdy. Looks great in front of our entry porch. November 6, 2011
Rugged yet beautiful Fits perfectly. Has a strong rubber smell for about a week but this dissipates. I love it! October 29, 2011
good buy! Had to wait about a month for this doormat, but worth the wait. Size is perfect for the double doors and it is heavy enough to stay put. I love it...it has an elegant look! Would highly recommend! After researching, the price was right as well! September 26, 2011
creates a 'keep the dirt at the door with style" entry great for a large stoop - keeps most dirt at the door step but have noticed one corner is torn - the border is in tact, but where it connects has broken. not seen when laid flat, just a design defect that needs corrected. September 25, 2011
LOVE LOVE LOVE IT! We recently added a full paver porch to the front of our home, and have been looking for a nice doormat. We have double doors and nothing looked quite right. I was pleased to find that this mat was available in the large double door size, so took a chance and ordered it. It arrived within the week and we are thrilled with the quality and beauty of the "scrollwork." We have had numerous compliments on the mat and friends are going to order their own. So happy! August 24, 2011
Perfect size doormat for double-entry doors!! After searching unsuccessfully for a double-entry doormat, I was excited to find this beautiful product in your catalog. It is the perfect size for double-entry doors and the intricate details of the mat actually match my entry doors!! I was also pleased with the reasonable price. I will shop Ballard Designs regularly! August 11, 2011
Great product Wonderful product..... great size! Very impressive looking, very good price. August 10, 2011
Simply put...Beautiful !!! This double doormat is beautiful and fits perfect in front of our double front doors. It is so heavy & sturdy I think it could last forever..Lots of compliments from family & friends, even the UPS man . IT really is ornate looking and very attractive..We have looked at many others, nothing compares, in beauty or price..Great Deal. July 27, 2011
Classy and Functional I absolutely love my doormat. It really makes a statement and is so functional while still being classy. I would recommend this double doormat to anyone. July 9, 2011
Great find These are very heavy and look great. I ordered them for two sets of French doors to my patio. They really add a nice touch, are the size described (fit my doors perfectly) and I feel like they were well worth the price. Warning, they smell like tires when you remove them from the box but the smell goes away. June 22, 2011
Looks great and works great. We have it on a shady front porch where other coir mats have rotted. June 4, 2011
Beautiful Scrollwork My oversized doormats are really beautiful!!! I already had a smaller mat from another store with a pineapple design. I also orderd the stepping stones, you didn't offer them in a larger size to match. May 15, 2011
Looks like metal scrollwork! I needed a large front door mat to go on my porch with double doors. This mat is perfect. Very durable and can be hosed off easily. Price was very reasonable. April 13, 2011
highgate doormat we're very happy with our new doormat. It finishes off our porch just perfectly. The order and shipping service was very convenient. March 21, 2011
Attractive and functional I purchased it to go on a patio outside of our French doors to keep the dirt to a minimum. Our black lab uses the side yard and accesses through our French doors. She was regularly tracking paw prints in so I was looking for something attractive as the doors are paned glass, and functional - minimizing the paw tracks. It serves both purposes. A good purchase. March 16, 2011
Exceeded my expectations. This doormat performs exactly like I hoped it would. It is unaffected by weather, stays in place, and appears to have ample longevity. I placed it over ceramic tiles which would become slick when wet; now that problem is gone. Plus, the mat is very attractive. March 16, 2011
Good size for double door entries-substantial weight I have a double door entry into an old (1891) apartment building. This mat is substantial and will stand up to years of snow, rain, and tenant mistreatment. Also well-priced and attractive. Downside: it does leave some black marks on the porch deck, but I think they will scrub off in warm weather. March 16, 2011
This product is sturdy and beautiful It sets off my beveled glass double front doors beautifully and fits right in with the New Orleans architecture of my home. March 16, 2011
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Product:RD240-Highgate Doormat -Double Door
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