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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Doormat -Double Door 4.8 5 104 104
Perfect for my front door entrance. This is a very nice, durable door mat. It's heavy and does not move and will not blow away. Very happy with the purchase. August 13, 2012
Looks perfect at double door! I was in quandary over what kind of mat to put at my front double doors so ordered this one and it is classic and perfect. It makes a statement without being too much. August 13, 2012
Great Long lasting, good quality. Very satisfied. Highly recommend. August 4, 2012
Just what I wanted Nice and impressive doormat. Very sturdy. This mat is just right for a large front door and adds some elegance. We love it. August 2, 2012
Good sized door mat This doormat is nice and big and is made from heavy rubber. Attractive scroll design and it seems very sturdy. I'm pleased with this product. July 29, 2012
Very Nice & Durable! This is a very nice door mat. I have received several compliments on it. It has a strong rubber smell when first unwrapped but after it is unrolled & laid out, the smell dissipates. I recommend this product. July 25, 2012
Tough rubber This mat looks like it should hold up against the beach atmosphere. The last mat lasted 3 years before it started to look ratty and had to be replaced. We will see how long this one lasts. July 15, 2012
Best alternative My first choice for outside doormats is coir with a single monogrammed inital. But water of any kind stains them and within months they start to look dilapidated. The rubber doormats are sturdy yet attractive and appear to be the best alternative. (Thought I would pass out from the smell when I was driving them home, but the smell dissipates in a day or two.) June 21, 2012
very happy with this product much heavier than I expected looks great in front of my back double doors and makes a grand entrance for my front door. I really like this door mat. I purchased front and back door. It was the best choice I would highly recommend to a friend. June 10, 2012
Very sturdy and great looks. Stays put in spot. Think the large doormat and the stair treads added a wonderful classy look to our front door area. Very pleased. May 26, 2012
It is very durable and looks great. I have several of these and they are great. I have had them for over 1 year and they are still great after being outside in rainy and cold as well as hot and humid weather. I really recommend them! April 26, 2012
The product is well made and very pretty. I love my double door mat. It looks great in front of my beautiful door. I needed something stylish to match the door. It completes the look of my entryway. It is well made. I would recommend this product. April 18, 2012
Love it!! Looks great, so far very durable. Would definitely recommend it! April 9, 2012
Great Doormat! We love this doormat! It was difficult to find an affordable rubber double doormat. This has a pretty design and looks great! April 7, 2012
Great Everything I expected - excellent! Smell of rubber present at first, but disappearing. January 30, 2012
Best doormat I've found! Excellent quality and appearance. The rubber doormat is heavy and looks great at my front and back doors. I wanted a mat that would drain well and not freeze up. Meets my expectations. December 31, 2011
Good value, works well very pleased overall, wish they were a little deeper in depth (width) good materials. December 31, 2011
Perfect size for a double door This durable rubber mat has a great design and looks wonderful outside our double door entry. The mat is not only the perfect length, but the perfect width to compliment a fairly large entry landing space. December 18, 2011
Exactly what I was looking for. I placed this matt on my patio outside my french doors. This matt looks beautiful - and is made of heavy-duty rubber. In fact, I ordered a second matt for another door. I highly recommend this product. Please note, if your door has a very low clearance at the bottom, this matt may not work (becasue it is hefty). December 18, 2011
Very elegant! Love this doormat! It is elegant and the size is perfect for double doors. It is also quite heavy, so it stays in place and will not shift around. After a week, the rubber smell goes away. December 3, 2011
This product has a great look. Love this doormat. Purchased this item for several doors. Has an Old World Wrought Iron look. November 7, 2011
Well worth the cost. I ordered this doormat along with 3 sets of the Highgate stair treads and they all surpassed my expectations for the products. They are really heavy and look great. They do have an overwhelming rubber odor at first but it diminishes rapidly after being out in the open for a while. I immediately received compliments from my family and neighbors. They are so nice that I just ordered 4 more sets of stair treads for my other stairs and I am in the process of determining which of the doormats I will need. The double door doormat is a really nice size if you have a large deck or patio at the entrance of your house. If you don't see the size in the description, look at the specifications tab and it will tell you how large the product is. It's too bad they don't have a 30"x30" doormat. November 7, 2011
Very pleased with doormat Had been looking for this "larger" size for a while. It arrived promptly and in good condition. Well made and sturdy. Looks great in front of our entry porch. November 6, 2011
Rugged yet beautiful Fits perfectly. Has a strong rubber smell for about a week but this dissipates. I love it! October 29, 2011
good buy! Had to wait about a month for this doormat, but worth the wait. Size is perfect for the double doors and it is heavy enough to stay put. I love has an elegant look! Would highly recommend! After researching, the price was right as well! September 26, 2011
creates a 'keep the dirt at the door with style" entry great for a large stoop - keeps most dirt at the door step but have noticed one corner is torn - the border is in tact, but where it connects has broken. not seen when laid flat, just a design defect that needs corrected. September 25, 2011
LOVE LOVE LOVE IT! We recently added a full paver porch to the front of our home, and have been looking for a nice doormat. We have double doors and nothing looked quite right. I was pleased to find that this mat was available in the large double door size, so took a chance and ordered it. It arrived within the week and we are thrilled with the quality and beauty of the "scrollwork." We have had numerous compliments on the mat and friends are going to order their own. So happy! August 24, 2011
Perfect size doormat for double-entry doors!! After searching unsuccessfully for a double-entry doormat, I was excited to find this beautiful product in your catalog. It is the perfect size for double-entry doors and the intricate details of the mat actually match my entry doors!! I was also pleased with the reasonable price. I will shop Ballard Designs regularly! August 11, 2011
Great product Wonderful product..... great size! Very impressive looking, very good price. August 10, 2011
Simply put...Beautiful !!! This double doormat is beautiful and fits perfect in front of our double front doors. It is so heavy & sturdy I think it could last forever..Lots of compliments from family & friends, even the UPS man . IT really is ornate looking and very attractive..We have looked at many others, nothing compares, in beauty or price..Great Deal. July 27, 2011
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Product:RD240-Highgate Doormat -Double Door

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