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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Doormat -Double Door 4.8 5 93 93
Fit Perfect in the space I really do like the look of this mat. I have a smaller similiar mat that I bought from another company that is heavier. I hope this one is as durable even though it is very light weight for the size. November 23, 2014
Love all the related mats Heavy duty and beautiful! I also bought the extra large mat, boot tray, and 2 sets of the stair treads. Absolutely worth the cost. November 10, 2014
Was what I expected Very pleased with this door mat. Heavy rubber that stays in place with a nice design. It took a few weeks for it to be delivered. November 10, 2014
luxe look for a great price I wasn't sure about ordering a mat online, but I am so glad I did. This mat wows-first with the double door width-perfect!-second, with the quality of the construction. Great purchase! May 28, 2014
Love it! Just as described...beautiful. The only negative is that leaves get under it and you have to lift it to get them out. Since it's for a double door it's a little heavy duty (which is also a positive.) Overall, I'd highly recommend it! April 13, 2014
Replacement for same product that got chewed up by snowblower. Great product. Replacement for same product that got chewed up by snowblower. Great product. Great value. Stays good looking forever. April 13, 2014
Doormat is perfect! Ballard's "Highgate Doormat" is the perfect complement to our ornamental iron double doors. I researched various possibilities and am so glad I decided to purchase from Ballard Designs. Thank you! February 16, 2014
GREAT PRODUCT Attractive & safe - Non skid protection from ice & snow! Sure footing year 'round. December 7, 2013
Just what we were looking for. Hard to fine anywhere else. It's the perfect size and we like it very much. The only issue I have is one corner is turned up slightly which creates a trip hazard. I just positioned that corner of the mat against the step where no one is likely to tred. Otherwise, 100% perfect! December 4, 2013
Very Pleased I am very pleased with this product. So pleased that I ordered another one for myself and one for my daughter.No complaints!!Tri October 30, 2013
IMPRESSIVE I bought this product a month ago to put in front of our new front doors with scrolled glass panels. It looks absolutely fabulous, and is a very solid, expensive looking product. Great workmanship. I'm delighted with this product. Great service from Ballard as well! September 12, 2013
Looks great! Replacement for double front doors mat. Peased the first time. Equally pleased this time. August 28, 2013
Great looking! We are enjoying the doormat we purchased from you. It is sturdy, fits well, and is nice looking. We are very pleased! August 22, 2013
A PRODUCT THAT LOOKS GREAT AND WORKS The first one I have ever found to dry out after rain no mold issues and the look is wonderful. I will purchase at least three more for other entrances. August 18, 2013
Excellent product quality!! Excellent product quality!! The doormat was exactly as specified in the magazine and online. Perfectly fit the exterior of our double door entry way. August 4, 2013
Putting four together gives it an entirely different look I am using four double mats together outside on my patio. It is very slippery on the tile, so this is necessary. But it looks elegant and stylish. Lovely! July 10, 2013
Wonderful design & terrific quality!!! I would recommend this with flying colors!!! Super!!! I am very happy with this purchase!!!! I enjoy this outside our main entrance door:) July 4, 2013
Very polished and elegant Beautiful and elegant accent to our home. Easy to maintain, excellent quality, very heavy (sturdy and durable) and look very polished and elegant in front of my double doors. I love it. June 25, 2013
Met all expectations. Met all expectations and looks great in front of our front door. June 22, 2013
Love it..... This outdoor rug looks expensive and is really beautiful but affordable as well. June 21, 2013
highly recommend this product I was some what surprised that the mat is as strong as it is. Last week we had some strong winds where we live and the mat did not move. Love it thanks June 20, 2013
Fabulous look I love the Highgate doormat. It is very classy looking and fits the front of my double door perfectly. Such a deal for a beautiful mat. June 20, 2013
So far, so good My product has served well as a welcome to my house and to wipe feet. However, it has only been here less than a month. It is heavy for one person to move. June 20, 2013
Looks nice, but left marks I purchased this mat for my double front doors. I also purchased smaller mats for two back doors. I am very happy with the look and durability of these mats. However, when I moved the mats, I noticed they had left stains (in the shape of the design) on the concrete porch and patio. I discovered that chemicals put in rubber to make it flexible can cause a reaction on the concrete. As far as I know, it's not possible to remove these marks. May 22, 2013
Perfect! Just what I was looking for. We recently installed iron front doors with lots of scroll work and this is the perfect mat to sit in front of them. May 8, 2013
perfect in front of my double front doors Sturdy, attractive and easy to clean and position. I love the look-the scale is perfect in front of my double doors! May 4, 2013
Large enough to span the door Looks great in front of our door, but does not scrape or trap dirt. May 1, 2013
Great looking! I purchased this doormat to replace my old mat that was starting to fade, and attract mold over the years. This is attractive and hopefully will not have the problems my old mat had! Love the way it looks! April 7, 2013
Very Nice I really love my new mat. It is large and looks very nice. Highly recommend. April 1, 2013
Perfect for double doors I purchased this doormat after we built our house. It is perfect for the french doors that lead out to our back covered porch. I may be purchasing one for our front double doors as well! March 29, 2013
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Product:RD240-Highgate Doormat -Double Door
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