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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Doormat -Double Door 4.8 5 104 104
Great quality for the price! This rug is very heavy duty and good quality! Great price too. I am very happy with the purchase of this rug!! May 4, 2015
Raised platform, exactly what we needed.....Florida rains. Delivered on time....exactly as represented, issue resolved. April 4, 2015
Great New Look Bought the double wide to fit a large front porch with double door entry. It perks up the whole look of the entry and has the right feel, i.e. conveys a sense of classic style - not too modern, but not too old fashioned either. It's also very practical -- made of a hard rubbery substance that is not bothered by the rain, weather, or foot traffic. Recommended! April 1, 2015
Perfect for double door entry This is the perfect mat for in front of my double doors! Looks great April 1, 2015
Perfect for those patio doors I was excited to find this mat because it is exactly what I needed. My patio door was too large for conventional sized mats. This is a nice looking, sturdy mat. I have already cleaned it with a pressure washer and no problems. I think it will last forever. Thank you for offering this nice item. March 30, 2015
A good solution. I needed an extra wide mat for under French doors leading to my back yard that would last when exposed to rain etc. This is attractive and stays in place and covers the right amount of area. My only negative is that the open spaces in the pattern are larger than they appear in the picture. March 12, 2015
Good quality Looks great in front of my double French doors out on the back patio January 31, 2015
Substantial doormat This doormat was long and wide enough to fit nicely in front of my double front doors...Very ornate looking and thick....just what I was looking for !! You will especially for the price, be happy with your purchase... December 3, 2014
Beautiful! Very high quality. The scroll work is beautiful. Nice thickness. November 24, 2014
SIMPLY EXCEPTIONAL !! high-quality, durable, thick, elegant, and should last at least a decade (or two) ! November 23, 2014
Beautiful !! I have been searching for a new front door mat but could not fine one big enough for my dbl front doors. Ballard had the perfect size not to mention the style is beautiful, unlike any other I could fine. The durability and quality is just what I was looking for, and awesome price. Thanks Ballard Designs... November 23, 2014
Fit Perfect in the space I really do like the look of this mat. I have a smaller similiar mat that I bought from another company that is heavier. I hope this one is as durable even though it is very light weight for the size. November 23, 2014
Love all the related mats Heavy duty and beautiful! I also bought the extra large mat, boot tray, and 2 sets of the stair treads. Absolutely worth the cost. November 10, 2014
Was what I expected Very pleased with this door mat. Heavy rubber that stays in place with a nice design. It took a few weeks for it to be delivered. November 10, 2014
luxe look for a great price I wasn't sure about ordering a mat online, but I am so glad I did. This mat wows-first with the double door width-perfect!-second, with the quality of the construction. Great purchase! May 28, 2014
Love it! Just as described...beautiful. The only negative is that leaves get under it and you have to lift it to get them out. Since it's for a double door it's a little heavy duty (which is also a positive.) Overall, I'd highly recommend it! April 13, 2014
Replacement for same product that got chewed up by snowblower. Great product. Replacement for same product that got chewed up by snowblower. Great product. Great value. Stays good looking forever. April 13, 2014
Doormat is perfect! Ballard's "Highgate Doormat" is the perfect complement to our ornamental iron double doors. I researched various possibilities and am so glad I decided to purchase from Ballard Designs. Thank you! February 16, 2014
GREAT PRODUCT Attractive & safe - Non skid protection from ice & snow! Sure footing year 'round. December 7, 2013
Just what we were looking for. Hard to fine anywhere else. It's the perfect size and we like it very much. The only issue I have is one corner is turned up slightly which creates a trip hazard. I just positioned that corner of the mat against the step where no one is likely to tred. Otherwise, 100% perfect! December 4, 2013
Very Pleased I am very pleased with this product. So pleased that I ordered another one for myself and one for my daughter.No complaints!!Tri October 30, 2013
IMPRESSIVE I bought this product a month ago to put in front of our new front doors with scrolled glass panels. It looks absolutely fabulous, and is a very solid, expensive looking product. Great workmanship. I'm delighted with this product. Great service from Ballard as well! September 12, 2013
Looks great! Replacement for double front doors mat. Peased the first time. Equally pleased this time. August 28, 2013
Great looking! We are enjoying the doormat we purchased from you. It is sturdy, fits well, and is nice looking. We are very pleased! August 22, 2013
A PRODUCT THAT LOOKS GREAT AND WORKS The first one I have ever found to dry out after rain no mold issues and the look is wonderful. I will purchase at least three more for other entrances. August 18, 2013
Excellent product quality!! Excellent product quality!! The doormat was exactly as specified in the magazine and online. Perfectly fit the exterior of our double door entry way. August 4, 2013
Putting four together gives it an entirely different look I am using four double mats together outside on my patio. It is very slippery on the tile, so this is necessary. But it looks elegant and stylish. Lovely! July 10, 2013
Wonderful design & terrific quality!!! I would recommend this with flying colors!!! Super!!! I am very happy with this purchase!!!! I enjoy this outside our main entrance door:) July 4, 2013
Very polished and elegant Beautiful and elegant accent to our home. Easy to maintain, excellent quality, very heavy (sturdy and durable) and look very polished and elegant in front of my double doors. I love it. June 25, 2013
Met all expectations. Met all expectations and looks great in front of our front door. June 22, 2013
  • 2015-06-28T23:47:49.054-05:00
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Product:RD240-Highgate Doormat -Double Door
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