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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 113 reviewers.
Rated 5 out of 5 by Perfect size and weight! I've been looking for a mat to match our new doors! December 6, 2012
Rated 5 out of 5 by Heavy, good quality, looks great! Durable, classy, Good price, Heavy, good quality, looks great! November 30, 2012
Rated 5 out of 5 by Love Love Love Bought two of these. One for the front double door. One for the french back door. After shopping at many retail stores and looking for double door mats this was such a welcome surprise. Very transitional in detail and so far very practical. No water accumulating underneath the mat. Thanks Ballard. November 25, 2012
Rated 5 out of 5 by Great door mat Love this door mat it is just the right size for a double door, deeper so more of the outside stays outside but easy to clean. Just hose it off and it is good. October 18, 2012
Rated 5 out of 5 by Excellent quality, great look! Was very pleased with this door matt. I have large 6 foot wide double entry doors ... and this fits beautifully! Great look, and thick, soft rubber. Compared to buying 2 large door matts to put side by side, this was a good buy. October 7, 2012
Rated 5 out of 5 by Great mat! This mat is durable and elegant at the same time! We are really enjoying it. It fits great with our French doors! September 13, 2012
Rated 5 out of 5 by This doormat is what I wanted We needed an extra large doormat for our outdoor entry and were thrilled to find this one. We've only had it a brief time so I can't comment on durability, but it looks great and meets our needs. September 12, 2012
Rated 5 out of 5 by LOVE this doormat! This doormat is so impressive! It is very, very classy looking (have had several comments and inquiries about it), and very high quality. I love the way it enhances our front entrance and how durable it is - this will be with us for many years! It arrived fast, in perfect condition, and is a true treasure! Buy one here with complete confidence! August 23, 2012
Rated 5 out of 5 by SIMPLY ELEGANT Heavy duty thick rubber. Looks beautiful and will enchance any entry way. Very happy with this purchase at an unbelievable great price. Highly recommend. August 22, 2012
Rated 5 out of 5 by Perfect for my front door entrance. This is a very nice, durable door mat. It's heavy and does not move and will not blow away. Very happy with the purchase. August 13, 2012
Rated 4 out of 5 by Looks perfect at double door! I was in quandary over what kind of mat to put at my front double doors so ordered this one and it is classic and perfect. It makes a statement without being too much. August 13, 2012
Rated 5 out of 5 by Great Long lasting, good quality. Very satisfied. Highly recommend. August 4, 2012
Rated 5 out of 5 by Just what I wanted Nice and impressive doormat. Very sturdy. This mat is just right for a large front door and adds some elegance. We love it. August 2, 2012
Rated 5 out of 5 by Good sized door mat This doormat is nice and big and is made from heavy rubber. Attractive scroll design and it seems very sturdy. I'm pleased with this product. July 29, 2012
Rated 5 out of 5 by Very Nice & Durable! This is a very nice door mat. I have received several compliments on it. It has a strong rubber smell when first unwrapped but after it is unrolled & laid out, the smell dissipates. I recommend this product. July 25, 2012
Rated 4 out of 5 by Tough rubber This mat looks like it should hold up against the beach atmosphere. The last mat lasted 3 years before it started to look ratty and had to be replaced. We will see how long this one lasts. July 15, 2012
Rated 4 out of 5 by Best alternative My first choice for outside doormats is coir with a single monogrammed inital. But water of any kind stains them and within months they start to look dilapidated. The rubber doormats are sturdy yet attractive and appear to be the best alternative. (Thought I would pass out from the smell when I was driving them home, but the smell dissipates in a day or two.) June 21, 2012
Rated 5 out of 5 by very happy with this product much heavier than I expected looks great in front of my back double doors and makes a grand entrance for my front door. I really like this door mat. I purchased front and back door. It was the best choice I would highly recommend to a friend. June 10, 2012
Rated 5 out of 5 by Very sturdy and great looks. Stays put in spot. Think the large doormat and the stair treads added a wonderful classy look to our front door area. Very pleased. May 26, 2012
Rated 5 out of 5 by It is very durable and looks great. I have several of these and they are great. I have had them for over 1 year and they are still great after being outside in rainy and cold as well as hot and humid weather. I really recommend them! April 26, 2012
Rated 5 out of 5 by The product is well made and very pretty. I love my double door mat. It looks great in front of my beautiful door. I needed something stylish to match the door. It completes the look of my entryway. It is well made. I would recommend this product. April 18, 2012
Rated 5 out of 5 by Love it!! Looks great, so far very durable. Would definitely recommend it! April 9, 2012
Rated 5 out of 5 by Great Doormat! We love this doormat! It was difficult to find an affordable rubber double doormat. This has a pretty design and looks great! April 7, 2012
Rated 5 out of 5 by Great Everything I expected - excellent! Smell of rubber present at first, but disappearing. January 30, 2012
Rated 5 out of 5 by Best doormat I've found! Excellent quality and appearance. The rubber doormat is heavy and looks great at my front and back doors. I wanted a mat that would drain well and not freeze up. Meets my expectations. December 31, 2011
Rated 4 out of 5 by Good value, works well very pleased overall, wish they were a little deeper in depth (width) good materials. December 31, 2011
Rated 5 out of 5 by Perfect size for a double door This durable rubber mat has a great design and looks wonderful outside our double door entry. The mat is not only the perfect length, but the perfect width to compliment a fairly large entry landing space. December 18, 2011
Rated 5 out of 5 by Exactly what I was looking for. I placed this matt on my patio outside my french doors. This matt looks beautiful - and is made of heavy-duty rubber. In fact, I ordered a second matt for another door. I highly recommend this product. Please note, if your door has a very low clearance at the bottom, this matt may not work (becasue it is hefty). December 18, 2011
Rated 5 out of 5 by Very elegant! Love this doormat! It is elegant and the size is perfect for double doors. It is also quite heavy, so it stays in place and will not shift around. After a week, the rubber smell goes away. December 3, 2011
Rated 5 out of 5 by This product has a great look. Love this doormat. Purchased this item for several doors. Has an Old World Wrought Iron look. November 7, 2011
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Product:RD240-Highgate Doormat -Double Door

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