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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Doormat -Double Door 4.8 5 86 86
LOVE LOVE LOVE IT! We recently added a full paver porch to the front of our home, and have been looking for a nice doormat. We have double doors and nothing looked quite right. I was pleased to find that this mat was available in the large double door size, so took a chance and ordered it. It arrived within the week and we are thrilled with the quality and beauty of the "scrollwork." We have had numerous compliments on the mat and friends are going to order their own. So happy! August 24, 2011
Simply put...Beautiful !!! This double doormat is beautiful and fits perfect in front of our double front doors. It is so heavy & sturdy I think it could last forever..Lots of compliments from family & friends, even the UPS man . IT really is ornate looking and very attractive..We have looked at many others, nothing compares, in beauty or price..Great Deal. July 27, 2011
Perfect size doormat for double-entry doors!! After searching unsuccessfully for a double-entry doormat, I was excited to find this beautiful product in your catalog. It is the perfect size for double-entry doors and the intricate details of the mat actually match my entry doors!! I was also pleased with the reasonable price. I will shop Ballard Designs regularly! August 11, 2011
Love it but the rubber edge broke when moved for cleaning. Previously purchased a single Highgate doormat from Ballard for the front entrance and love it. Therefore, purchased a double Highgate doormat for the back entrance. It looks wonderful; however, when it was moved (for sweeping underneath) the rubber broke on the edge. We are still using it but I purchased it before the markdown (for $50) and thought it would last for years... I still love the look! March 22, 2013
aesthetically pleasing and high quality but offers little traction on rainy days I purchased several different sizes of the same style mats in preparation for rainy/icy days. It has intricate patterns that is so pretty to look at and also they are very well made. However, on numerous rainy winter days in NW, it offered little traction because the top of the rubber surface is so smooth. Perhaps adding grooves at the top surface, compromising the looks a bit, might offer more traction. Disappointed with the functionality as it offers little traction. December 29, 2012
Replacement for same product that got chewed up by snowblower. Great product. Replacement for same product that got chewed up by snowblower. Great product. Great value. Stays good looking forever. April 13, 2014
Well worth the cost. I ordered this doormat along with 3 sets of the Highgate stair treads and they all surpassed my expectations for the products. They are really heavy and look great. They do have an overwhelming rubber odor at first but it diminishes rapidly after being out in the open for a while. I immediately received compliments from my family and neighbors. They are so nice that I just ordered 4 more sets of stair treads for my other stairs and I am in the process of determining which of the doormats I will need. The double door doormat is a really nice size if you have a large deck or patio at the entrance of your house. If you don't see the size in the description, look at the specifications tab and it will tell you how large the product is. It's too bad they don't have a 30"x30" doormat. November 7, 2011
LOVE this doormat! This doormat is so impressive! It is very, very classy looking (have had several comments and inquiries about it), and very high quality. I love the way it enhances our front entrance and how durable it is - this will be with us for many years! It arrived fast, in perfect condition, and is a true treasure! Buy one here with complete confidence! August 23, 2012
Good size for double door entries-substantial weight I have a double door entry into an old (1891) apartment building. This mat is substantial and will stand up to years of snow, rain, and tenant mistreatment. Also well-priced and attractive. Downside: it does leave some black marks on the porch deck, but I think they will scrub off in warm weather. March 16, 2011
Looks perfect at double door! I was in quandary over what kind of mat to put at my front double doors so ordered this one and it is classic and perfect. It makes a statement without being too much. August 13, 2012
Great Long lasting, good quality. Very satisfied. Highly recommend. August 4, 2012
The product is well made and very pretty. I love my double door mat. It looks great in front of my beautiful door. I needed something stylish to match the door. It completes the look of my entryway. It is well made. I would recommend this product. April 18, 2012
Exactly what I was looking for. I placed this matt on my patio outside my french doors. This matt looks beautiful - and is made of heavy-duty rubber. In fact, I ordered a second matt for another door. I highly recommend this product. Please note, if your door has a very low clearance at the bottom, this matt may not work (becasue it is hefty). December 18, 2011
creates a 'keep the dirt at the door with style" entry great for a large stoop - keeps most dirt at the door step but have noticed one corner is torn - the border is in tact, but where it connects has broken. not seen when laid flat, just a design defect that needs corrected. September 25, 2011
Exceeded my expectations. This doormat performs exactly like I hoped it would. It is unaffected by weather, stays in place, and appears to have ample longevity. I placed it over ceramic tiles which would become slick when wet; now that problem is gone. Plus, the mat is very attractive. March 16, 2011
Looks like metal scrollwork! I needed a large front door mat to go on my porch with double doors. This mat is perfect. Very durable and can be hosed off easily. Price was very reasonable. April 13, 2011
Wonderful design & terrific quality!!! I would recommend this with flying colors!!! Super!!! I am very happy with this purchase!!!! I enjoy this outside our main entrance door:) July 4, 2013
highly recommend this product I was some what surprised that the mat is as strong as it is. Last week we had some strong winds where we live and the mat did not move. Love it thanks June 20, 2013
Fabulous look I love the Highgate doormat. It is very classy looking and fits the front of my double door perfectly. Such a deal for a beautiful mat. June 20, 2013
Looks nice, but left marks I purchased this mat for my double front doors. I also purchased smaller mats for two back doors. I am very happy with the look and durability of these mats. However, when I moved the mats, I noticed they had left stains (in the shape of the design) on the concrete porch and patio. I discovered that chemicals put in rubber to make it flexible can cause a reaction on the concrete. As far as I know, it's not possible to remove these marks. May 22, 2013
Met all expectations. Met all expectations and looks great in front of our front door. June 22, 2013
Love it..... This outdoor rug looks expensive and is really beautiful but affordable as well. June 21, 2013
Doormat is perfect! Ballard's "Highgate Doormat" is the perfect complement to our ornamental iron double doors. I researched various possibilities and am so glad I decided to purchase from Ballard Designs. Thank you! February 16, 2014
Perfect! Just what I was looking for. We recently installed iron front doors with lots of scroll work and this is the perfect mat to sit in front of them. May 8, 2013
perfect in front of my double front doors Sturdy, attractive and easy to clean and position. I love the look-the scale is perfect in front of my double doors! May 4, 2013
Large enough to span the door Looks great in front of our door, but does not scrape or trap dirt. May 1, 2013
Great looking! I purchased this doormat to replace my old mat that was starting to fade, and attract mold over the years. This is attractive and hopefully will not have the problems my old mat had! Love the way it looks! April 7, 2013
Perfect for double doors I purchased this doormat after we built our house. It is perfect for the french doors that lead out to our back covered porch. I may be purchasing one for our front double doors as well! March 29, 2013
Fits Large Double Doors Love! Our new home has enormous double doors - tall and wide - and this mat looks perfect. Substantial looking, sturdy, easy to clean - very pleased with this purchase. March 28, 2013
Very pretty Actually ooks like it is wrought Iron. My husband actually asked if it was iron. Very great price and looks fantastic. It is heavy so it won't move around easily for high traffic areas. March 25, 2013
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Product:RD240-Highgate Doormat -Double Door