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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 107 reviewers.
Rated 5 out of 5 by Timeless and elegant, great value The Highgate Double Doormat is exactly what I was looking for. It's simple yet rich and will last for many years to come, by far the best price I found. October 17, 2015
Rated 5 out of 5 by Fits the Requirements This door mat is just what I was looking for. We have a double front door and I just couldn't find a mat that looked right. This one looks enough like wrought iron to be nice. It hasn't gone through a Florida summer, but it seems sturdy enough. I think it will be just right. October 3, 2015
Rated 3 out of 5 by Doesn't match picture I am somewhat disappointed in the appearance as the scroll work of the mat is not a intricate as what you show on the web site picture. I hope it will last as it is much better looking than a coir mat. September 2, 2015
Rated 5 out of 5 by Excellent Scroll Rubber Door Mat This Highgate doormat arrived quickly after placing my order online. It is an excellent, high quality heavy duty scroll black rubber door mat. It washes off easily & water dries fairly quick underneath it on my wood deck. I was concerned that water would take a long time to dry in my (Pacific Northwest) climate. It should last for years & look good as new compared to so many other door mats that don't last or look bad after a few years. I have other scroll rubber door mats that are still in great shape after 13 years. The only thing that can damage it is if you pick it up by one hand & drag it-the weight may tear some of the scrolls apart. So be careful how you pick it up & move it. June 14, 2015
  • 2015-11-29 T10:35:04.382-06:00
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Product:RD240-Highgate Doormat -Double Door

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