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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Doormat -Double Door 4.8 5 86 86
Very elegant! Love this doormat! It is elegant and the size is perfect for double doors. It is also quite heavy, so it stays in place and will not shift around. After a week, the rubber smell goes away. December 3, 2011
good buy! Had to wait about a month for this doormat, but worth the wait. Size is perfect for the double doors and it is heavy enough to stay put. I love has an elegant look! Would highly recommend! After researching, the price was right as well! September 26, 2011
Good value, works well very pleased overall, wish they were a little deeper in depth (width) good materials. December 31, 2011
Great find These are very heavy and look great. I ordered them for two sets of French doors to my patio. They really add a nice touch, are the size described (fit my doors perfectly) and I feel like they were well worth the price. Warning, they smell like tires when you remove them from the box but the smell goes away. June 22, 2011
Very pleased with doormat Had been looking for this "larger" size for a while. It arrived promptly and in good condition. Well made and sturdy. Looks great in front of our entry porch. November 6, 2011
This product has a great look. Love this doormat. Purchased this item for several doors. Has an Old World Wrought Iron look. November 7, 2011
Rugged yet beautiful Fits perfectly. Has a strong rubber smell for about a week but this dissipates. I love it! October 29, 2011
Classy and Functional I absolutely love my doormat. It really makes a statement and is so functional while still being classy. I would recommend this double doormat to anyone. July 9, 2011
Great product Wonderful product..... great size! Very impressive looking, very good price. August 10, 2011
Looks great and works great. We have it on a shady front porch where other coir mats have rotted. June 4, 2011
IMPRESSIVE I bought this product a month ago to put in front of our new front doors with scrolled glass panels. It looks absolutely fabulous, and is a very solid, expensive looking product. Great workmanship. I'm delighted with this product. Great service from Ballard as well! September 12, 2013
Looks great! Replacement for double front doors mat. Peased the first time. Equally pleased this time. August 28, 2013
Great looking! We are enjoying the doormat we purchased from you. It is sturdy, fits well, and is nice looking. We are very pleased! August 22, 2013
A PRODUCT THAT LOOKS GREAT AND WORKS The first one I have ever found to dry out after rain no mold issues and the look is wonderful. I will purchase at least three more for other entrances. August 18, 2013
Putting four together gives it an entirely different look I am using four double mats together outside on my patio. It is very slippery on the tile, so this is necessary. But it looks elegant and stylish. Lovely! July 10, 2013
So far, so good My product has served well as a welcome to my house and to wipe feet. However, it has only been here less than a month. It is heavy for one person to move. June 20, 2013
Perfect size and weight! I've been looking for a mat to match our new doors! December 6, 2012
Heavy, good quality, looks great! Durable, classy, Good price, Heavy, good quality, looks great! November 30, 2012
Attractive and functional I purchased it to go on a patio outside of our French doors to keep the dirt to a minimum. Our black lab uses the side yard and accesses through our French doors. She was regularly tracking paw prints in so I was looking for something attractive as the doors are paned glass, and functional - minimizing the paw tracks. It serves both purposes. A good purchase. March 16, 2011
Beautiful Scrollwork My oversized doormats are really beautiful!!! I already had a smaller mat from another store with a pineapple design. I also orderd the stepping stones, you didn't offer them in a larger size to match. May 15, 2011
highgate doormat we're very happy with our new doormat. It finishes off our porch just perfectly. The order and shipping service was very convenient. March 21, 2011
This product is sturdy and beautiful It sets off my beveled glass double front doors beautifully and fits right in with the New Orleans architecture of my home. March 16, 2011
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Product:RD240-Highgate Doormat -Double Door