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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Doormat -Double Door 4.8 5 92 92
Very pretty Actually ooks like it is wrought Iron. My husband actually asked if it was iron. Very great price and looks fantastic. It is heavy so it won't move around easily for high traffic areas. March 25, 2013
Love it but the rubber edge broke when moved for cleaning. Previously purchased a single Highgate doormat from Ballard for the front entrance and love it. Therefore, purchased a double Highgate doormat for the back entrance. It looks wonderful; however, when it was moved (for sweeping underneath) the rubber broke on the edge. We are still using it but I purchased it before the markdown (for $50) and thought it would last for years... I still love the look! March 22, 2013
Terrific product! This is an outstanding product. I was quite pleased at the size and quality of this mat. It is a substaintial mat, well-made and weighty enough to withstand being outdoors. It looks very attractive and I couldn't be happier with it. I highly recommend this product as it is an excellent value and a very attractive addition to our front entry way. February 18, 2013
Sloppy Craftmanship The mat is very sturdy, and has the potential to be a great mat. However, my mat is very flawed. The edges around the scroll work appear as if they took a bunch of leftover rubber with them when they were removed from the mold. The edges are jagged and have extra rubber attached to them. I called Ballard and they sent out a replacement. The replacement also has this problem. I would imagine that the whole lot of mats that were manufactured are like this. Someone needs to be examining these better, this is not the kind of quality I expect from Ballard. That being said, I am going to keep the mat, because I have had a difficult time finding something for our double doors, and it's too much hassle to return it again and start over. I don't think most people coming in my door will be examining my mat too closely. It just bothers me because I am a perfectionist and expect to get what I pay for. I have attached a picture, but it is hard to capture in a picture just how sloppy it looks in person. January 25, 2013
Works as Featured! The construction of this doormat is terrific--sturdy, heavy, and even sports a bit of a sheen, sort of like a new tire! It is pretty, cleans well and looks good. Only drawback is that it does not entirely cover the width of a full-sized double door entry--falls short by a few inches on either side. Still, we kept it and will enjoy the change from the heavy double coir mat it replaces. January 3, 2013
perfect It has a classic look at the doorway and is very easy to clean. December 30, 2012
aesthetically pleasing and high quality but offers little traction on rainy days I purchased several different sizes of the same style mats in preparation for rainy/icy days. It has intricate patterns that is so pretty to look at and also they are very well made. However, on numerous rainy winter days in NW, it offered little traction because the top of the rubber surface is so smooth. Perhaps adding grooves at the top surface, compromising the looks a bit, might offer more traction. Disappointed with the functionality as it offers little traction. December 29, 2012
Highly recommend Love love love this doormat. I have double doors and had a very hard time finding a doormat. This one is very large and beautiful. It changed the entire look of my entry way. December 23, 2012
High quality - value priced The excellent quality of the material was no surprise. I had already purchased the stair treads and a smaller door mat for the back door. I was please with the size and it fits my front porch perfectly! December 14, 2012
Perfect size and weight! I've been looking for a mat to match our new doors! December 6, 2012
Heavy, good quality, looks great! Durable, classy, Good price, Heavy, good quality, looks great! November 30, 2012
Love Love Love Bought two of these. One for the front double door. One for the french back door. After shopping at many retail stores and looking for double door mats this was such a welcome surprise. Very transitional in detail and so far very practical. No water accumulating underneath the mat. Thanks Ballard. November 25, 2012
Great door mat Love this door mat it is just the right size for a double door, deeper so more of the outside stays outside but easy to clean. Just hose it off and it is good. October 18, 2012
Excellent quality, great look! Was very pleased with this door matt. I have large 6 foot wide double entry doors ... and this fits beautifully! Great look, and thick, soft rubber. Compared to buying 2 large door matts to put side by side, this was a good buy. October 7, 2012
Great mat! This mat is durable and elegant at the same time! We are really enjoying it. It fits great with our French doors! September 13, 2012
This doormat is what I wanted We needed an extra large doormat for our outdoor entry and were thrilled to find this one. We've only had it a brief time so I can't comment on durability, but it looks great and meets our needs. September 12, 2012
LOVE this doormat! This doormat is so impressive! It is very, very classy looking (have had several comments and inquiries about it), and very high quality. I love the way it enhances our front entrance and how durable it is - this will be with us for many years! It arrived fast, in perfect condition, and is a true treasure! Buy one here with complete confidence! August 23, 2012
SIMPLY ELEGANT Heavy duty thick rubber. Looks beautiful and will enchance any entry way. Very happy with this purchase at an unbelievable great price. Highly recommend. August 22, 2012
Perfect for my front door entrance. This is a very nice, durable door mat. It's heavy and does not move and will not blow away. Very happy with the purchase. August 13, 2012
Looks perfect at double door! I was in quandary over what kind of mat to put at my front double doors so ordered this one and it is classic and perfect. It makes a statement without being too much. August 13, 2012
Great Long lasting, good quality. Very satisfied. Highly recommend. August 4, 2012
Just what I wanted Nice and impressive doormat. Very sturdy. This mat is just right for a large front door and adds some elegance. We love it. August 2, 2012
Good sized door mat This doormat is nice and big and is made from heavy rubber. Attractive scroll design and it seems very sturdy. I'm pleased with this product. July 29, 2012
Very Nice & Durable! This is a very nice door mat. I have received several compliments on it. It has a strong rubber smell when first unwrapped but after it is unrolled & laid out, the smell dissipates. I recommend this product. July 25, 2012
Tough rubber This mat looks like it should hold up against the beach atmosphere. The last mat lasted 3 years before it started to look ratty and had to be replaced. We will see how long this one lasts. July 15, 2012
Best alternative My first choice for outside doormats is coir with a single monogrammed inital. But water of any kind stains them and within months they start to look dilapidated. The rubber doormats are sturdy yet attractive and appear to be the best alternative. (Thought I would pass out from the smell when I was driving them home, but the smell dissipates in a day or two.) June 21, 2012
very happy with this product much heavier than I expected looks great in front of my back double doors and makes a grand entrance for my front door. I really like this door mat. I purchased front and back door. It was the best choice I would highly recommend to a friend. June 10, 2012
Very sturdy and great looks. Stays put in spot. Think the large doormat and the stair treads added a wonderful classy look to our front door area. Very pleased. May 26, 2012
It is very durable and looks great. I have several of these and they are great. I have had them for over 1 year and they are still great after being outside in rainy and cold as well as hot and humid weather. I really recommend them! April 26, 2012
The product is well made and very pretty. I love my double door mat. It looks great in front of my beautiful door. I needed something stylish to match the door. It completes the look of my entryway. It is well made. I would recommend this product. April 18, 2012
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Product:RD240-Highgate Doormat -Double Door
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