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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 113 reviewers.
Rated 5 out of 5 by Statement Piece This door mat is not only large enough for my two 36" double front doors, but it really added a WOW factor. January 1, 2016
Rated 5 out of 5 by This product is beautiful and functional. I searched to find the right front door mat and now that I have received it, it is! Beautiful and functional. So much I ordered another smaller size for our side door entrance. January 1, 2016
Rated 5 out of 5 by Timeless and elegant, great value The Highgate Double Doormat is exactly what I was looking for. It's simple yet rich and will last for many years to come, by far the best price I found. October 17, 2015
Rated 5 out of 5 by Fits the Requirements This door mat is just what I was looking for. We have a double front door and I just couldn't find a mat that looked right. This one looks enough like wrought iron to be nice. It hasn't gone through a Florida summer, but it seems sturdy enough. I think it will be just right. October 3, 2015
Rated 3 out of 5 by Doesn't match picture I am somewhat disappointed in the appearance as the scroll work of the mat is not a intricate as what you show on the web site picture. I hope it will last as it is much better looking than a coir mat. September 2, 2015
Rated 5 out of 5 by Excellent Scroll Rubber Door Mat This Highgate doormat arrived quickly after placing my order online. It is an excellent, high quality heavy duty scroll black rubber door mat. It washes off easily & water dries fairly quick underneath it on my wood deck. I was concerned that water would take a long time to dry in my (Pacific Northwest) climate. It should last for years & look good as new compared to so many other door mats that don't last or look bad after a few years. I have other scroll rubber door mats that are still in great shape after 13 years. The only thing that can damage it is if you pick it up by one hand & drag it-the weight may tear some of the scrolls apart. So be careful how you pick it up & move it. June 14, 2015
Rated 5 out of 5 by Safe and attractive I needed a door mat that would prevent slips but still be attractive on my new wood porch floor. This mat was just as pictured online, attractive, open design. It has withstood rain and wind during the last two weeks and stays put. Very satisfied. June 8, 2015
Rated 5 out of 5 by Excellent quality. Great quality and looks great. Always a staple at my house. May 21, 2015
Rated 4 out of 5 by A Classic Years ago, I purchased an oval scroll mat from Ballard. It withstood many Michigan winters and still looks brand new to this day. Now, in our new South Carolina home, we needed larger entry mat. We think this new scroll mat a stunning addition. I shopped several catalogs and the local lawn and garden stores for a mat but found nothing this durable or handsome. We are very, very happy with our purchase and accompanying scroll stair treads for the back porch. May 14, 2015
Rated 5 out of 5 by Great quality for the price! This rug is very heavy duty and good quality! Great price too. I am very happy with the purchase of this rug!! May 4, 2015
Rated 5 out of 5 by Raised platform, exactly what we needed.....Florida rains. Delivered on time....exactly as represented, issue resolved. April 4, 2015
Rated 5 out of 5 by Great New Look Bought the double wide to fit a large front porch with double door entry. It perks up the whole look of the entry and has the right feel, i.e. conveys a sense of classic style - not too modern, but not too old fashioned either. It's also very practical -- made of a hard rubbery substance that is not bothered by the rain, weather, or foot traffic. Recommended! April 1, 2015
Rated 5 out of 5 by Perfect for double door entry This is the perfect mat for in front of my double doors! Looks great April 1, 2015
Rated 5 out of 5 by Perfect for those patio doors I was excited to find this mat because it is exactly what I needed. My patio door was too large for conventional sized mats. This is a nice looking, sturdy mat. I have already cleaned it with a pressure washer and no problems. I think it will last forever. Thank you for offering this nice item. March 30, 2015
Rated 4 out of 5 by A good solution. I needed an extra wide mat for under French doors leading to my back yard that would last when exposed to rain etc. This is attractive and stays in place and covers the right amount of area. My only negative is that the open spaces in the pattern are larger than they appear in the picture. March 12, 2015
Rated 5 out of 5 by Good quality Looks great in front of my double French doors out on the back patio January 31, 2015
Rated 5 out of 5 by Substantial doormat This doormat was long and wide enough to fit nicely in front of my double front doors...Very ornate looking and thick....just what I was looking for !! You will especially for the price, be happy with your purchase... December 3, 2014
Rated 5 out of 5 by Beautiful! Very high quality. The scroll work is beautiful. Nice thickness. November 24, 2014
Rated 5 out of 5 by SIMPLY EXCEPTIONAL !! high-quality, durable, thick, elegant, and should last at least a decade (or two) ! November 23, 2014
Rated 5 out of 5 by Beautiful !! I have been searching for a new front door mat but could not fine one big enough for my dbl front doors. Ballard had the perfect size not to mention the style is beautiful, unlike any other I could fine. The durability and quality is just what I was looking for, and awesome price. Thanks Ballard Designs... November 23, 2014
Rated 4 out of 5 by Fit Perfect in the space I really do like the look of this mat. I have a smaller similiar mat that I bought from another company that is heavier. I hope this one is as durable even though it is very light weight for the size. November 23, 2014
Rated 5 out of 5 by Love all the related mats Heavy duty and beautiful! I also bought the extra large mat, boot tray, and 2 sets of the stair treads. Absolutely worth the cost. November 10, 2014
Rated 5 out of 5 by Was what I expected Very pleased with this door mat. Heavy rubber that stays in place with a nice design. It took a few weeks for it to be delivered. November 10, 2014
Rated 5 out of 5 by luxe look for a great price I wasn't sure about ordering a mat online, but I am so glad I did. This mat wows-first with the double door width-perfect!-second, with the quality of the construction. Great purchase! May 28, 2014
Rated 5 out of 5 by Love it! Just as described...beautiful. The only negative is that leaves get under it and you have to lift it to get them out. Since it's for a double door it's a little heavy duty (which is also a positive.) Overall, I'd highly recommend it! April 13, 2014
Rated 5 out of 5 by Replacement for same product that got chewed up by snowblower. Great product. Replacement for same product that got chewed up by snowblower. Great product. Great value. Stays good looking forever. April 13, 2014
Rated 5 out of 5 by Doormat is perfect! Ballard's "Highgate Doormat" is the perfect complement to our ornamental iron double doors. I researched various possibilities and am so glad I decided to purchase from Ballard Designs. Thank you! February 16, 2014
Rated 5 out of 5 by GREAT PRODUCT Attractive & safe - Non skid protection from ice & snow! Sure footing year 'round. December 7, 2013
Rated 4 out of 5 by Just what we were looking for. Hard to fine anywhere else. It's the perfect size and we like it very much. The only issue I have is one corner is turned up slightly which creates a trip hazard. I just positioned that corner of the mat against the step where no one is likely to tred. Otherwise, 100% perfect! December 4, 2013
Rated 5 out of 5 by Very Pleased I am very pleased with this product. So pleased that I ordered another one for myself and one for my daughter.No complaints!!Tri October 30, 2013
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Product:RD240-Highgate Doormat -Double Door

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