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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 44 reviewers.
Rated 5 out of 5 by Good value and nice design The material is very sturdy. The design is pleasing and looks very nice on my front steps. June 7, 2016
Rated 5 out of 5 by Love IT! This was just perfect for the door to my studio. Hefty but thin enough to fit under the door when opened. So happy I ordered it! May 14, 2016
Rated 5 out of 5 by For gift or for yourself Makes a great wedding gift for a couple together for a long time. April 17, 2016
Rated 5 out of 5 by outdoor matte this outdoor matte looks great at the entrance to our sunroom March 30, 2016
Rated 5 out of 5 by Perfect for icy doorstep This is just the right size for my small 19th century house, which has a narrow marble doorstep. The wear of a couple of centuries has produced a charming little dip in the middle of the marble stone -- which can be a dangerous mini ice pond in winter. It protects against slipping on the step and prevents tracking in leaves, mud and gingko berries the rest of the year. The perfect size, deep and sturdy so it's effective, and very attractive for a Victorian house. January 9, 2016
Rated 5 out of 5 by Perfect! We have the Highgate rectangular doormat at our front door and this fits perfectly at our back door. Good quality, easy to care for and nice looking. We highly recommend the Highgate! October 25, 2015
Rated 5 out of 5 by Nice touch! I ordered this mat for my front door. It is perfect and adds a touch of class to greet my guest. I would definitely order this product again. Good quality mat that will last a long time. September 10, 2015
Rated 5 out of 5 by Loved this door mat! The door mat was perfect for our side door! Very durable and looks great! July 5, 2015
Rated 5 out of 5 by Love the look! First I bought the step threads, then I bought two mats, a demilune and a rectangle. My neighbors like them so much, that the bought them too! That is a nice compliment! May 29, 2015
Rated 4 out of 5 by Nice but a little smaller than I expected This works perfect for my half circle step but I wish it was a bit bigger to take up more space. The quality is good. March 30, 2015
Rated 4 out of 5 by Love the look! The mat looks perfect at my front door. I like the design and the weight of the mat. We just recently had some snow and it was perfect to scrape the snow off the bottom of our boots and I like that the leaves that are still blowing around do not "catch" in this mat as they did with our old one. Love it! January 8, 2015
Rated 5 out of 5 by I have two One for the steps leading out my backdoor to the yard and the other to the steps leading to the gate. I love them! November 9, 2014
Rated 5 out of 5 by Excellent Purchase We are so happy with our rubber doormat - super durable, a snap to clean, looks fabulous! No more fiber strands drug into the house and shedding all over the place like with a traditional coir doormat. YEAH!!! June 16, 2013
Rated 5 out of 5 by Excellent It is refreshing to purchase something from a catalog and upon arrival, it is exactly the product that was represented. Good looking, well made. I am very pleased and you would be too. April 18, 2013
Rated 5 out of 5 by Just right Heavy enough to stay put even in the wind, allows quick drying without removing it. Looks very nice. February 14, 2013
Rated 5 out of 5 by Highgate Demilune Doormat When my initial order arrived, it was damaged; I returned the article, at no cost to me, and within a couple of days I received a replacement. This doormat is of good quality; it's unusual, lovely and priced right. Thank you, Ballard. September 28, 2012
Rated 5 out of 5 by perfect fit i ordered this mat for a double slider door, but when it arrived, realized it was too small for the area. However, it fit PERFECTLY in from of the smaller 32" door i have leading onto our side patio. Looks elegant and is weather-resistant. love it September 2, 2012
Rated 5 out of 5 by Nice Touch The Highgate Demilune mat is very attractive and comfortable to step on. My pest control expert accidentally sprayed chemicals on it and it cleaned easily. It's the perfect touch for my back door. August 9, 2012
Rated 5 out of 5 by . Enhanced our front entry.Hasn't blown away in waterfront location. July 26, 2012
Rated 5 out of 5 by Fast Delivery Very good delivery time, I received 3 days after ordering, seemed even faster. I agree with other reviewers - very good looking. There was a coating of some kind but didnt affect anything. Great weight! I didnt find it too small at all as some wrote - I live in an apt and was perfect. July 5, 2012
Rated 5 out of 5 by very attractive rug The rug is both attractive and durable. It is also non-slip. May 23, 2012
Rated 5 out of 5 by Sturdy and stylish I love this mat because it is classy, and makes my apartment look more upscale the minute someone comes to my door. It slides around a little bit, but not too bad. I love the half-circle design. I also love how rain goes right through it! No mold build up here! May 19, 2012
Rated 5 out of 5 by Perfect size and overall "look" for my front door. This doormat turned out to be exactly what catalog described. Good quality, substantial weight and size and it looks great at my front door. Just a "touch" of the french/carolina look I was going for. I've never been disappointed with any item I have purchased from Ballard! I would recommend this particular mat to anyone who is considering it for their home.. April 9, 2012
Rated 3 out of 5 by beautiful and good for scraping but won't dry feet It's beautiful and fits my small landing perfectly. It's good to scrape off mud and some water but it won't absorb water or really dry your feet like some other types of mats. However, because it's so elegant and I wanted to keep it, I put another different kind of mat on the inside of the door as well. The two together work better than either alone would have. April 5, 2012
Rated 5 out of 5 by Gorgeous Design The shape and design of this demilune mat is truly beautiful. It looks just like the photo. Comes well packaged and arrived quickly. Has a strong rubber smell out of the box. I opened mine outdoors. There is some black color that rubs off initially, the same if you rubbed at a car tire. There is a filmy feeling to it initially, must be the stuff they put so the rubber releases from the mold. I love it, but have to agree with other reviews it would look even better if it were 36 inches, the width of the average door. March 30, 2012
Rated 5 out of 5 by great packaged great, shipped unharmed, received in excellent condition. very happy with quality, product and value. January 6, 2012
Rated 4 out of 5 by Good but small door mat Good quality and design but size is a bit too small. Should be as wide as an average sized door. December 10, 2011
Rated 4 out of 5 by Great product ... if you like the size I do like the doormat, it's got a great design and seems to be sturdy to withstand long term use. Only comes in 30" width and for an entry door that turns out to look just a bit skimpy. 36" would look so much better. September 26, 2011
Rated 4 out of 5 by Pretty & Tough The design is very pleasing. At first glance being next to my black umbrella stand you might think it was iron as well. My husband scheduled some contractors to pull up some cracked tiles in our kitchen the day after I had placed the Highgate doormat at the front door. When they finished I walked out into our dining room and saw all the dusty footprints leading to the front door.Then I remembered the doormat. When I opened the door I thought it was ruined.I came in grabbed a damp cloth and wiped it down expecting it to still look cloudy from the grout. It wasn't to my delight! Also we have had two hard rains that have blown buckets of water on it and it is still as new looking as when we received it. August 18, 2011
Rated 5 out of 5 by Perfect! This mat looks perfect in my backyard. I love it and have received numerous compliments on it! August 15, 2011
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Product:RD210-Highgate Doormat -Demilune

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