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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Doormat -Demilune 4.7 5 28 28
WONDERFUL! I love this doormat!! It looks elegant yet very practical and durable. The matching narrow runners for stair steps are great as well!! April 14, 2011
Excellent Purchase We are so happy with our rubber doormat - super durable, a snap to clean, looks fabulous! No more fiber strands drug into the house and shedding all over the place like with a traditional coir doormat. YEAH!!! June 16, 2013
Excellent It is refreshing to purchase something from a catalog and upon arrival, it is exactly the product that was represented. Good looking, well made. I am very pleased and you would be too. April 18, 2013
Just right Heavy enough to stay put even in the wind, allows quick drying without removing it. Looks very nice. February 14, 2013
Highgate Demilune Doormat When my initial order arrived, it was damaged; I returned the article, at no cost to me, and within a couple of days I received a replacement. This doormat is of good quality; it's unusual, lovely and priced right. Thank you, Ballard. September 28, 2012
perfect fit i ordered this mat for a double slider door, but when it arrived, realized it was too small for the area. However, it fit PERFECTLY in from of the smaller 32" door i have leading onto our side patio. Looks elegant and is weather-resistant. love it September 2, 2012
Gorgeous Design The shape and design of this demilune mat is truly beautiful. It looks just like the photo. Comes well packaged and arrived quickly. Has a strong rubber smell out of the box. I opened mine outdoors. There is some black color that rubs off initially, the same if you rubbed at a car tire. There is a filmy feeling to it initially, must be the stuff they put so the rubber releases from the mold. I love it, but have to agree with other reviews it would look even better if it were 36 inches, the width of the average door. March 30, 2012
Nice Touch The Highgate Demilune mat is very attractive and comfortable to step on. My pest control expert accidentally sprayed chemicals on it and it cleaned easily. It's the perfect touch for my back door. August 9, 2012
Fast Delivery Very good delivery time, I received 3 days after ordering, seemed even faster. I agree with other reviewers - very good looking. There was a coating of some kind but didnt affect anything. Great weight! I didnt find it too small at all as some wrote - I live in an apt and was perfect. July 5, 2012
. Enhanced our front entry.Hasn't blown away in waterfront location. July 26, 2012
Perfect size and overall "look" for my front door. This doormat turned out to be exactly what catalog described. Good quality, substantial weight and size and it looks great at my front door. Just a "touch" of the french/carolina look I was going for. I've never been disappointed with any item I have purchased from Ballard! I would recommend this particular mat to anyone who is considering it for their home.. April 9, 2012
Sturdy and stylish I love this mat because it is classy, and makes my apartment look more upscale the minute someone comes to my door. It slides around a little bit, but not too bad. I love the half-circle design. I also love how rain goes right through it! No mold build up here! May 19, 2012
beautiful and good for scraping but won't dry feet It's beautiful and fits my small landing perfectly. It's good to scrape off mud and some water but it won't absorb water or really dry your feet like some other types of mats. However, because it's so elegant and I wanted to keep it, I put another different kind of mat on the inside of the door as well. The two together work better than either alone would have. April 5, 2012
very attractive rug The rug is both attractive and durable. It is also non-slip. May 23, 2012
Elegant entry I am extremely pleased with my purchase of the Highgate Doormat which I coordinated with the Highgate Stair Treads, the Highgate Oversized Entry Mat and the Highgate Stepping Stones. I was looking for products for the outside of my home that would compliment each other and present an elegant finish to my decor. The products are beautifully constructed and have exceeded my expectations! July 23, 2011
Good doormat- But small I wanted this doormat for my front door. It was exactly what I was looking for. But when it came, I was disappointed on how small it was. It looked rediculous in front of my house. I am still using it, but at my smaller back door. Really wished that it had more depth than it does. It is very pretty and I am still contiplating whether or not to just order a larger size. July 21, 2011
great packaged great, shipped unharmed, received in excellent condition. very happy with quality, product and value. January 6, 2012
Great product ... if you like the size I do like the doormat, it's got a great design and seems to be sturdy to withstand long term use. Only comes in 30" width and for an entry door that turns out to look just a bit skimpy. 36" would look so much better. September 26, 2011
Good but small door mat Good quality and design but size is a bit too small. Should be as wide as an average sized door. December 10, 2011
Beautiful doormat! Great addition as a front doormat. Very elegant. I would recommend for outdoor use only. Note: the product is made from rubber, so it will take a few months for the smell to disappear. July 21, 2011
Perfect mat for outside my back door It's durable and so far is standing up to two large dogs and a three year old (it sees a lot of foot traffic). August 2, 2011
Perfect! This mat looks perfect in my backyard. I love it and have received numerous compliments on it! August 15, 2011
great mat!! Love this mat! It's very strong for a high traffice area and sooo good looking!! August 8, 2011
Excellent! This doormat is of the same high quality that I have come to expect of all Ballard Products. July 21, 2011
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Product:RD210-Highgate Doormat -Demilune