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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.9 out of 5 by 156 reviewers.
Rated 5 out of 5 by HEAVY DUTY Was impressed with this item. Big, heavy duty, durable and attractive outdoor mat. December 20, 2014
Rated 5 out of 5 by Love these doormats I have the stair mats, a smaller mat in front of my door, and now this oversized one for my porch. I really like the look of these doormats. They hold up well. I would highly recommend. December 20, 2014
Rated 4 out of 5 by It complements our Tuscan courtyard style home We live in a Community of Tuscan style homes with many French doors open to the front courtyard and back patio. These doormats are both aesthetic and functional for our use. Many of our neighbors have also bought them. December 20, 2014
Rated 5 out of 5 by Looks Great This doormat looks great and functions well,with cleaning debris off your shoes. Pairs well with the matching stair mats we bought. December 20, 2014
Rated 5 out of 5 by High Quality I ordered the 30 X 60 For our front door and Love it! Makes our front entrance even grander. We have double doors and the size is perfect. November 30, 2014
Rated 5 out of 5 by Best doormat ever! I just purchased my second highgate mat. I bought one for my front door, and it looks great and has stood up well even after all of that snow last year. I've received compliments on how nice it looks. So I got one for my back door too, since no other type of mat seems to hold up. This one does that, as well as looking classy! November 23, 2014
Rated 5 out of 5 by Just what I was looking for. Much better looking than the standard doormat which just collects dirt. Definitely better for wiping feet clean before entering the house. Looking forward to receiving another one for my front door. May 19, 2014
Rated 5 out of 5 by The perfect doormat This mat is heavy, durable and absolutely looks gorgeous by my front door. May 18, 2014
Rated 5 out of 5 by This looks wonderful at my front door! This doormat replaced a fiber coir doormat that was always soggy. This decorative rubber doormat is just perfect. It looks great and no more wet shoe bottoms or wet feet when I go outside the front door. The price was really good, too....much lower than purchasing locally even when factoring in shipping costs! May 17, 2014
Rated 5 out of 5 by perfect all around! Handsome and sturdy, for front door of small bookshop! Looks great and came ahead of schedule! Thanks so much, Left Bank Books Belfast, ME 04915 May 17, 2014
Rated 5 out of 5 by Exactly what I was looking for The doormat was exactly the size I was looking for. The rubber is a good thickness and seems like it will hold up well. It adds a nice finishing touch to our front porch. I purchased it with a 20% off coupon so the price was reasonable too. May 7, 2014
Rated 5 out of 5 by Great Outdoor Mat Love it! Nice heavy & durable rubber. Will have to get some more May 7, 2014
Rated 5 out of 5 by I love these gorgeous mats. We always track in leaves, pieces of grass, etc. No matter what rug or mat we've had down nothing has kept the outside out of the house. Now with these beautiful mats, the inside is staying so much cleaner! What a surprise at the last visit with my naturopath; he had these same mats outside his door. I am so thankful to have found these at Ballard Designs!!! February 16, 2014
Rated 5 out of 5 by Excellent I love my oversized highgate doormat. It is absolutely gorgeous and looks fabulous at my front door. I had been looking for something similar for quite some time and could not find anything this nice and what a great price. Can't be beat. February 7, 2014
Rated 5 out of 5 by LOVE this doormat Purchased as gifts last year and wish I had bought myself one. So this year I did and it is perfect! January 19, 2014
Rated 5 out of 5 by It is the perfect size for double doors. I purchased this doormat for our son and daughter-in-law's new home and they absolutely love it, it is the perfect size for their full bouble door entrance and can't say enough about the elegant design.. Highly recommended! January 19, 2014
Rated 5 out of 5 by Great buy I love these rubber step mats and door mat. We live in state with cold and snow most of the winter and these give a great stability to walking down outdoor steps. January 11, 2014
Rated 5 out of 5 by Great Doormat! Very sturdy and nice looking. Couldn't believe the value given all the overpriced flimsy doormats out there. January 8, 2014
Rated 4 out of 5 by Sturdy yet Elegant We needed a doormat that can withstand the wind, rain and snow that pelt our north facing front door. This mat fit the bill perfectly, yet still looks great! December 12, 2013
Rated 5 out of 5 by beautiful matts but they do smell a bit! I have the entire set of all sizes and runners and they really spiff up my entry way. However, there is a strong odor which is gradually going away, but was pretty powerful at first. November 23, 2013
Rated 5 out of 5 by Large, substantial, lovely pattern This mat is large, substantial and beautifully patterned. We live in a small town; items like this simply aren't available. We always trust Ballard's to find and deliver the lovely, large items we can't find in this lovely, small town. November 11, 2013
Rated 5 out of 5 by Great look at the front door I love the clean look at the front door. Most definitely met my expectations. October 25, 2013
Rated 5 out of 5 by Good mat and great price Great mat for the price. A very pretty design and quality product. September 2, 2013
Rated 5 out of 5 by Looks great! Perfect for our front door area, also got 1 for in front of the French doors on our patio. They even feel good on bare feet! August 23, 2013
Rated 5 out of 5 by Classy looking doormat. I'm 100% satisfied with this doormat. It is just what I wanted for a finishing touch on my front porch. I haven't had to clean it yet, but it seems very durable. August 14, 2013
Rated 5 out of 5 by Lovely "French Quarter" Style Doormat for Less The ornate design of this doormat feels like Old New Orleans, yet the cost is that of a rubber doormat rather than an expensive piece of wrought iron. It seems to be holding up well and it's certainly dressed up my entry. Recommended! August 9, 2013
Rated 5 out of 5 by Excellent product and excellent service! I searched high and low for a large doormat to fit on my brick porch in front of double doors. Ones I saw in the store cracked easily and looked cheap, though they cost a pretty penny, and ones I saw elsewhere online were even more expensive and had lousy reviews. I skeptically bought this doormat after finding it at a too-good-to-be-true price and reading nothing but 5-star reviews---how could that possibly be? Now I know! This doormat is excellent quality. It is thick and durable and it looks beautiful and elegant. It does not have a stinky rubber odor like some other mats I have seen. To top it all off, the service from Ballard is incredible! I received the mat 2 days after ordering it! I could not be more pleased. August 8, 2013
Rated 5 out of 5 by Love it! I love this mat. It is a perfect size and very elegant. July 27, 2013
Rated 5 out of 5 by Looks great! I was a little apprehensive about purchasing this size for a single door entrance thinking it might be too big. However the size works great for the area. July 26, 2013
Rated 5 out of 5 by Perfect for a larger front porch We just had a new front porch put in and our other mat did not look right it was just too small. We looked at the double door mat but it was way too big, this is a perfect size for a front door but with more width to break things up. It is heavy, I think about 15 lbs., sturdy, well constructed and soft on your feet when you walk on it. July 24, 2013
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Product:RD212-Highgate Doormat - Oversized

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