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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Doormat - Oversized 4.9 5 110 110
Great look & quality Very pretty, good quality, nice design. Only wish some of the grid was a bit closer together to wipe feet better, but no real complaints as I think it looks great. October 26, 2011
I have bought this item . . . several times! This doormap is handsome, clean in that it doesn't shed, weathers well, easy to clean and does a good job as a door mat. What more could you ask? October 26, 2011
I really like this door mat I recently redid the exterior of my home with new roof, siding, gutters and shutters. As I have double front doors I was in need of a new door mat and saw this one in the Ballard catalog. It is perfect for double door entry, made well and is very attractive. I would highly recommend to anyone looking for a larger doormat. June 1, 2011
Value This is an amazingly nice doormat for the price. Really classes up the front door entryway. October 26, 2011
elegant look Great size for double French doors or a large porch! Elegant looking! October 26, 2011
Looks great! I was a little apprehensive about purchasing this size for a single door entrance thinking it might be too big. However the size works great for the area. July 26, 2013
Looks Nice But Stinky So Far Mat looks lovely but has horrible smell from the rubber- Trying to see if it will air out but it will be in a somewhat enclosed entryway that is partially screened. Also going to try to febreeze it, otherwise it will have to go back. Love the look! Will keep you posted. May 13, 2011
Great doormat! I looked for 10 months for the perfect doormat for my front door. I love this product and would recommend to anyone looking for a durable, beautiful addition to your front porch. July 18, 2011
Looks great! We bought this for our deck sliding doors. We plan on buying another one. Love it, plenty of style for not a lot of money... I wish there was a 36" too. July 30, 2011
It looks great and it works The doormat makes our entrance area look stunning. It is also effective at removing mud and mulch from shoes. Easy to shake off the dirt when sweeping, but also easy to hose off. We're very pleased with this purchase. May 23, 2011
Love it! I love this mat. It is a perfect size and very elegant. July 27, 2013
Love it!!!!! This mat sits in front of my french doors and I absolutely love it. It is thick, not too busy, sturdy to step on - nothing but praise. Recommend it highly!!!! July 6, 2011
Great investment. I love it so much that this is my second one. The first one I bought lasted 6 years, totally exposed to the elements on my front porch. July 8, 2011
Great product for the price I have both the regular and oversized doormats. They not only look great, but they keep grass and dirt out of my entry way. Definitely recommend both mats! June 17, 2011
This product was just what I wanted. Just right. Looks lovely and fits perfectly. Helps to make our front door even more welcoming. July 20, 2011
Looks great, and very sturdy I bought this doormat because the cat was clawing the previous one, and he left this one alone, didn't even want to step on it. Unfortunately, the cat has died, but the mat should last a long time, and looks very nice! April 4, 2011
just beautiful! even my teenager noticed it!! and commented on how nice it was! August 4, 2011
just what I needed just what I was looking for....looks elegant and is functional in a non protected doorway. I ordered one for each entrance and have recieved many complements. thanks!! April 22, 2011
Looks good We bought two of these and put them in front of doors outside. They're heavy and seem rugged. They look very attractive. May 26, 2011
Love it Very nice and perfect for our double doors. It is functional and looks great. June 3, 2011
Beautiful Doormat!! This doormat is very attractive! Well worth the $. Can't go wrong!! June 6, 2011
Just what I wanted. This door mat is exactly what I've been looking for. It's big enough and heavy enough to look substantial at our front door. It looks great. I'm happy. July 12, 2013
Excellent Value! This is a great value for the money. We bought the large size and it is truly rubber! We do really like it and it serves well. July 5, 2013
Great Mat Durable, heavy, good quality and best of all non-slip. June 23, 2013
Overall Excellent We ordered two of these mats. They look great in front of our double doors both in the front and the back. Material is heavy, good quality rubber. We believe they will last even in the over 100 degree direct sunlight. We are glad we found them. June 7, 2013
Looks so great and stylish I bought one for myself, my mom saw it and loved it so much I bought her one also!. These really dress up an entry way, look very elegant and yet are so sturdy! Excellent value for a great product! Can't wait to wear out my other door mats so I can buy a few more! June 3, 2013
Doormat I put this in my mudroom--great place to designate where to put shoes, for kids! Also, never looks dirty--only thing some people may not like is that there is a strong rubber smell for a few weeks, but that eventually goes away--didn't bother me, but I noticed it. One nice thing is that it is heavy and does not move easily when kids put their shoes on it. For a rubber mat, it looks very classy and high end. May 4, 2013
Nicely designed mat, a strong odor of petroleum product I was happy to find a mat that had the dimensions I needed and had a nice design to it. The mat seems sturdy and looks like it will hold up (only time will tell) and it's a far better choice than coir, which can be a shedding mess and a moldy nightmare if it gets wet. So far, the only thing I don't like about the mat is the very strong petroleum odor about it. I nearly passed out from the smell when I opened the box inside the house when it arrived. It smells like the inside of a mechanic's garage -- that unmistakable stench of grease and oil you can't seem to get out of your nose. The odor is finally starting to wane a bit after sitting outside for quite a while now, but at first, I avoided opening the front door because the smell was overpowering and filling the foyer. It's a nice mat and I would recommend it, with the caveat that it needs to be allowed to air out somewhere for a few weeks before using it. Otherwise your guests will pass out while they're standing on it waiting for you to open the front door! October 7, 2012
Excellent doormat Love the look and size of the doormat and it's practical too. April 24, 2013
Great doormat No complaints here! Product is exactly as described, with great weight that won't move with each person walking in and out. Large enough to make a nice statement in front of your door and do the job; very pleased! April 14, 2013
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