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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Highgate Doormat - Rectangle 4.8 5 82 82
Beautiful and durable Very thick rubber. Easy to clean. Dresses up my doorway. Fast shipment. I'm a first time customer of Ballard Designs and I will definitely order from them again! October 17, 2013
Highgate Doormat - Rectangle Great value as usual. I am always impressed with the quality of your products. October 18, 2013
Love these doormats These never wear out! I had two and just bought two more. The old ones that are almost three years old look almost as good as the new ones. I now have them at every entry. They also make great housewarming gifts. October 7, 2013
Great product! Doormat looks great--very good quality for the price. Have not had long enough to judge durability but, so far, am very pleased. October 6, 2013
I love this doormat! My mom has purchased a few of these durable & stylish doormats. They're prefect for your front door & back door. They're also great for any areas around pools. So as soon as I bought my first home, I made sure to order one for myself! I will order one for my back sliding door once I get a patio built. September 12, 2013
This doormat looks great When I ordered this mat I was expecting a much less quality item based on the price. I was so suprised when I opened the package and saw a very heavy, durable and attractive mat. I have never seen anything like it in the large chain stores. It dressed up my front door and would highly recomend this product. June 15, 2012
Very attractive entry. Totally pleased and would buy again. Mats very attractive at door. August 28, 2013
Great Doormat! Bought four for all exterior doors at house, couldn't be happier. They serve their purpose (look good, stamp dirt off shoes) but don't trap and hold water, a mold hazard. Just lift up, sweep and rinse, and you are clean. May 27, 2012
Looks great but smells awful This doormat looks very pretty at the door. However, the smell is overpowering. I've had it for a couple of weeks but the smell is still as strong. And its outside. May 25, 2012
The items seem to be well made. I bought these items as part of an anniversary gift for my son and his wife. Their anniversary isn't until 9/1 so I haven't given them to them yet but the items appear to be very nice. I think they'll like them! August 15, 2013
Lovely "French Quarter" Style Doormat for Less The ornate design of this doormat feels like Old New Orleans, yet the cost is that of a rubber doormat rather than an expensive piece of wrought iron. It seems to be holding up well and it's certainly dressed up my entry. Recommended! August 9, 2013
Fits well on small front step Good price for an attractive, heavy gauged rubber front mat. Fits really well on our small city stoop. Another customer had suggested opening it outside because it had a chemical smell. We unboxed it outside, didn't notice an odor so no problem. December 17, 2011
Highest Quality Doormat I've Ever Owned Don't be fooled by the sale price. This mat is so heavy and well made, not to mention beautiful, that you'll probably want more than one. I bought 2 - one for the front door and one for the garage door. I'm so impressed with the quality and beauty that I'm ordering a third one for the bottom of the porch steps. These will last for years and the contoured pattern of the design will do a much better job cleaning dirty shoes than a standard design doormat. Don't hesitate -this is a keeper! March 5, 2011
Just what I was looking for! I've ordered several items from the Highgate line. They are beautiful and very well made. I made this purchase because our wooden deck gets slippery when wet. I was so impressed that I place another order for the front porch. Looks great and helps prevent slipping. I'm extremely happy!!! July 13, 2013
Very happy with purchase. Looks Great at a great price. I want to order more. July 18, 2013
Doormat good quality I bought this because I knew it would be a high quality item. I already own the larger version and it has done well in all types of weather. I would recommend this item, it is a heavy durable mat. March 16, 2011
Great rug! I love this rug! Gets the mud off & rinses off easy. June 16, 2011
A durable classic! This doormat is made of thick, sturdy rubber and has an intricate, classic design that will add sophistication to any entry-way. July 11, 2013
Great Great mat. Very stylish and chic. Highly recommended. July 4, 2013
Very pretty, great material Looks even better than the picture. Very happy with my purchase. July 1, 2013
Excellent choice for a doormat! I truly love the these doormats! They are beautiful and high quality. June 8, 2013
Highgate Doormat - Rectangle Very nice - good quality. Hope it holds up to the weather elements. Time will tell. May 15, 2013
Elegant I love this mat! It's very sturdy, and very high-price looking. I hope it lasts a long time. May 9, 2013
Gorgeous and Durable This door mat is a wonderful accent to any front or back door. It's thick, durable rubber is quality, and beautiful. I bought this mat to pair with the stair treads that I purchased last year. They look great together. I know this entry mat will be as weather proof as the treads have been. Ice and snow is no match for these products. You will love it!!! April 14, 2013
Beautiful year after year. The door mats hold up year after year maintaining the same look. I purchased these years ago for our home and they still look great. The look is wrought iron but they wear like durable rubber. Color and texture lasts through weather, dogs and constant hosing. So I just purchased for another home expecting the same results. April 15, 2013
love it Exactly what it looks like online and what I was wanting!!! Perfect! April 18, 2013
looks very sturdy and nice looking I am very pleased with this purchase. It certainly dressed up our entry way. Ordering was easy and delivery prompt. Barbara M April 11, 2013
Great doormat, great price If you want a doormat that is stylish and inexpensive, you can't beat this one! It's also soft under foot and lightweight. Love it! April 4, 2013
Doormat rectangle This is a great product! A bit small for my doorway, but larger size was too large. Like it and would recommend. March 3, 2013
what a great front door mat! This is a great looking and very functional door mat. The quality is excellent! I've been asked if it's iron, so the appearance is very nice. I would definitely recommend this and will probably purchase more for other doors/entrances to our home. February 10, 2013
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