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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Henry Voison Clock 4.3 5 26 26
Henry Voison Wall Clock Excellant graphics and so well priced, works in all decors.... September 22, 2011
Keeps time and looks great. The Henry Voisin clock has been just right in our newly remodeled kitchen. The antique look and the fact that it keeps time perfectly make it all we could have hoped for. May 24, 2012
Disappointed I was a bit disappointed after having waited months to receive the clock. It just was not what I expected and looked much cheaper than I thought it would. April 5, 2012
Looks Great! The clocks looks perfect in my room! It looks way more expensive then it actually was. It keeps perfect time. I love it! April 7, 2012
Nice Clock I hung this clock in my dining room. The size is perfect, not too big, or too small. Has a beautiful antique look and keeps correct time. October 12, 2011
Runs slow. We love the clock but it runs slow and we can not seem to correct this. March 16, 2011
love the clock! colors matched my monitor - no surprises - sturdy clock, keeps time and a superb replica. worth the purchase September 15, 2011
Flaw in design. Beautiful clock. Unfortunately, I didn't realize until after it was hung, it's hard to read the time unless there are bright lighting conditions because the hands are almost the same color as the inside background circle. I can't read the time in dim light conditions. April 5, 2012
looks nice, but mechanical issue Clock looks nice. I have had it a few years. But the battery seemed to need replacing quickly- now a new battery works for a few days then stops. It is corroded when I replace it. Hopefully it is only mine with the problem. March 17, 2011
Love the Voison Clock I labored over this decision for more time than I probably should have, but this clock is perfect. Like the size and it has a very nice vintage texture, but is still easy to read. June 12, 2014
Attractive: Yes - Functional: No Does Not-Will Not Keep Time. Will be returning it. May 19, 2014
Very Nice I bought this clock for my living room. It didn't look how I expected at first. Then when I put it on the wall I thought it looked GREAT! I definitely recommend it. It works well also. September 15, 2011
this product has beautiful look i love this clock it is great product very good price all my friends love it September 9, 2011
The picture on line was exactly as the clock appears in person. I love this clock, it is perfect for the space I purchased it for. Everyone comments on it, looks very expensive and adds so much to the room. March 16, 2011
Love the look. Not as heavy as I thought, but looks great on the wall. Seems to be keeping time. Overall satisfied with purchase. April 7, 2012
Beautiful Clock We love our new Henry Voison Wall Clock from Ballard! It looks fantastic on our kitchen wall. It is just the right size, not too small or large. It is sharp looking and keeps great time. September 18, 2013
This product is very complmintary in a casual room. The colors of the clock are true too what you see in the catalog. I enjoy it very much It was a good choice for the room we purchased it for July 18, 2012
Love it. The clock is exactly as represented in the photo and specs and was delivered promptly. July 8, 2012
Looks old but works beautifully I love this clock. It looks antique but it works beautifully. I also love that you can't hear the tick, tick of the clock. It's a great addition to my hearth room. April 11, 2011
Henry Voison Clock The clock was what I expected and nothing less. Ballard always has the best quality of products. September 9, 2011
great looking clock It is the perfect accent to any wall, clean and crisp and what a great price! April 30, 2011
This clock is a perfect fit in any room This clock has calm neutral tones and isn't too big. It fits perfect in any room. April 24, 2011
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Product:AT542-Henry Voison Clock