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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Heirloom Silverware Comfort Mat 3.6 5 14 14
Don't do it Wow, this mat is gorgeous...purchase only if you plan on hanging it up and never stepping on it. Instantly stains from water, impossible to clean, and looks dirty the second it gets stepped on. WHY WHY WHY did they create a mat for the KITCHEN that stains with water and doesn't have a covering that makes it easy to clean with a simple wipe? Returning immediately. So disappointing for such an expensive item. January 4, 2013
Looks great . . . but . . . This mat looks great with our stainless appliances in the kitchen, and it is comfortable to stand on. However, it is a pale color and dirties easily. I just washed it and dried it overnight. It's heavy and has to hang over a rod or dowel to dry. One stain did not come out. I can recommend it with reservations. I am moving it to the laundry room and will find a different mat for the kitchen where mats get dirty quicker and easier. November 26, 2011
comfortable option for kitchen rugs These mats are attractive and comfortable; however, they show dirt and stains a bit more than a kitchen mat/rug should. September 16, 2011
Great look I love the look and feel of the mat. It took several days and one washing to rid the pungent odor of the rubber. Thanks Ballard for answering my question re: odor so promptly. After the one wash on a gentle cycle, the design faded on one end. I am afraid to wash it again. It does show every spot, however, I wipe it down and that works. A lot of work for a kitchen mat but it looks awesome. I am not sure of the durability and almost ordered a 2nd, in case this one wears out...that is how much I like the look. October 2, 2011
Cushy and Classy I have this rug by my sink, and it is very comfortable to stand on. It is thicker than other comfort mats I have seen. I love the silverware pattern on it - colors are perfect for a stainless kitchen. October 12, 2011
The mat is much more beautiful out of the box! The mat met all my expectations. The image on the mat was as beautiful as the catalog picture and is a nice cushion for me to stand on at my kitchen sink as I gaze out my window and scrub those pots! September 28, 2011
Better than expected Most comfort mats are boring and expensive. This one exceeds my expectations and melds beautifully under my stainless apron sink and affordable. September 23, 2011
Great for sink area This is an adorable rug and is very comfortable. It looks great in my kitchen. October 17, 2013
Nice quality and great looks--only one problem These rugs are very attractive with the stainless steel appliances, and they do wash up very well. I couldn't believe how new they looked after washing. The reason I gave only four stars is that they take a LONG time to dry. I have to drape them over my deck chairs, and it takes two days ( my climate is not so warm). I found that they can be rolled up a bit and will fit on the sweater dryer in my new dryer, but even that takes many cycles to get them completely dry. Still, I'd buy them again. August 22, 2013
Great color After renovating my kitchen with Stainless Steel appliances, this mat coordinated perfectly. It fits marvelously with my color scheme also matching a set of towels with the same spoon motif. The only drawback is it tends to "walk" and needs to be re-centered every few days. Love it! Gets lots of positive comments. October 26, 2011
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Product:RM051-Heirloom Silverware Comfort Mat