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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Heart's Reason Giclee Print 4.3 5 12 12
Love this print! I have loved this print for a long time and finally ordered it. I still love it, but the colors are much lighter than pictured in the catalog or on the website, especially the green portion. October 28, 2012
Conversation piece! I love vintage everything and this piece is no exception although I pictured it a little different in my head so when it arrived it didn't look as "old" as I had imagined, but still a great addition to any room. I also like to have at least one large wall hanging in every room to make a statement and this one definitely does just that. July 19, 2012
way too light i sent back the first one i received because it was very light and the second one i got back was not as light but still not at all like the picture they have. i love the heart and the saying so im keeping it but dont think your going to get whats pictured! mine from a distance is unreadable....disappointed especially for the high price! May 3, 2012
Exactly what I wanted I moved into a new apartment and needed something "Me" above the fireplace. (no mantel) It fills the wall perfectly, the colors add to the room blending well with deep reds and greens I have throughout the house. I get so many remarks/compliments on the piece. I love it. January 3, 2012
Pleased Overall---GREAT QUOTATION (I've always loved) Exactly As Described BUT still kinda big & therefore hard to find a place to hang so be sure of placement before you order. Overall though I'm glad I got it. July 17, 2011
Love the quote The heart is what got my attention. Love the quote and design. It's a little bigger in size than I would have liked, and requires a big wall space. Overall I'm happy with it. June 29, 2011
What you see is what you get.... and that is a great wall hanging!! This item was back ordered several times but so worth the wait...I love it! April 1, 2011
Love it! It was a gift from my husband, I love it! It's big (I needed to pay more attention to the listed size, but worked out great), Vintage style, pretty colors, looks terrific in my living room. March 16, 2011
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Product:WD296-Heart\'s Reason Giclee Print
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