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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Heart's Reason Giclee Print 4.3 5 12 12
Unique We live in a more rural area surrounded by cattle ranches and the rustic plank design of this print caught my eye as something that would fit into our rural home. I own two Ballard pictures and so far am quite pleased because their large size and unique appearance make them really stand out. I love the greens and oranges oranges in this print and it blends great in our dining room which is beiges and greens. There's no texture to the picture because this is just a print and it's pretty obvious it's not an original painting but we are enjoying it. I didn't have any troubles with being able to read the quote from a distance as a prior reviewer mentioned and am very pleased with the picture that I received that came packaged very well (as do all Ballard items). September 28, 2014
I love this print Like many of the other reviewers, I had my eye on this piece for a long time. The colors are not as vibrant in person as they look on the website or in the catalog. They color for the writing is so light it is difficult to determine the message. I kept it because I love it but I am disappointed in my purchase. It's a bit pricey for not being exactly as pictured, etc. August 26, 2014
Absolutely Beautiful! I've had my eye on "The Heart" for 5 years, and when we moved...I had the perfect place for it. It's vintage, and the colors are muted....It is absolutely beautiful! April 3, 2014
my " heart's reason " print is absolutely beautiful ! My "Heart's Reason " print is absolutely beautiful ! the colors are perfect . i have a chocolate color couch and dark brown wall and it brightens and matches perfectly. the colors could match many color schemes and decors . the size also matched what i was looking for . i couldn't be happier . i 've purchased many items from Ballard Designs and was always pleased. i look forward to my next purchase . April 18, 2013
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Product:WD296-Heart\'s Reason Giclee Print
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