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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
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Hayes Round Tufted Ottoman 4.5 5 11 11
Beautiful ottoman, features comfort and storage I had been looking for a large cocktail ottoman for a long time (years), but was hesistant to purchase one without seeing it in person. However, this ottoman was better than I could've imagined! I first ordered some fabric swatches and decided on the Trilby Basketweave in natural to compliment our sofa and area rug. The fabric's color, its texture, and weight are beautiful. The tufting and pleats of the skirt add to its appeal and custom look. It is comfortable enough for at least two people to sit on and great for extra seating when you have company. Since the order was custom, it took about four weeks for the ottoman to arrive, although BD estimated it would take longer - about 6 weeks. It arrived carefully wrapped in heavy duty plastic wrap in a large heavy-grade cardboard box. It sits in our living room and I added a tray on top for a place to set drinks. My 1 year old son loves to practice walking around it and hide his toys in the expansive storage area under the skirt. I also store blankets in the storage area. In summary, I am very pleased with my purchase! September 9, 2013
Impressive Design & Detailing Attention to detail really makes for unique and standout piece. Functional design offers hidden storage and tufting provides optional seating or a great place to put feet up. Blends nicely with traditional and contemporary pieces and a wonderful addition to our home! May 30, 2013
Nice product Great product and good price. Love the storage underneath. Great place for little kids to hide:) April 17, 2013
Fabulous quality and tufting. This ottoman/coffee table is a great buy for the money. I looked all over and checked prices on custom pieces that were much more. I love that it has storage under it as well and the blue color is just as shown (with little speckles in the linen color). The hanging panels on the side did come a little wrinkled from the shipping but I think with an iron or steamer they will come right out. Very good quality and extremely happy with this purchase for my formal living room. February 23, 2013
Love this Ottoman! The fabric is beautiful and the ottoman is really well made! I am using it as a "coffee table" in my living room with a mirrored tray on top. January 16, 2013
Better Than I Thought I adore this ottoman. I ordered it in the standard off-white twill, and it goes perfectly with everything else in the room (linen/stripped wood/rattan/plants, etc) - it actually has storage under the flaps. I would note that the legs are a little higher than I like; the skirt does not reach the ground. I am having the legs cut (1.25") because I like skirted items to hit the floor. The tufting is a little bit deeper than I expected, but wonderfully executed. The welting is straight, the box pleats are perfect, etc. etc. And what a great price! December 12, 2012
Love the fabric The fabric swatch was spot on. Love the size. Best priced custom ottomon. And I shop around, alot. December 12, 2012
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UO072-Hayes Round Tufted Ottoman

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