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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
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Rated 4.8 out of 5 by 20 reviewers.
Rated 5 out of 5 by Nice product Great product and good price. Love the storage underneath. Great place for little kids to hide:) April 17, 2013
Rated 5 out of 5 by Impressive Design & Detailing Attention to detail really makes for unique and standout piece. Functional design offers hidden storage and tufting provides optional seating or a great place to put feet up. Blends nicely with traditional and contemporary pieces and a wonderful addition to our home! May 30, 2013
Rated 5 out of 5 by Beautiful ottoman, features comfort and storage I had been looking for a large cocktail ottoman for a long time (years), but was hesistant to purchase one without seeing it in person. However, this ottoman was better than I could've imagined! I first ordered some fabric swatches and decided on the Trilby Basketweave in natural to compliment our sofa and area rug. The fabric's color, its texture, and weight are beautiful. The tufting and pleats of the skirt add to its appeal and custom look. It is comfortable enough for at least two people to sit on and great for extra seating when you have company. Since the order was custom, it took about four weeks for the ottoman to arrive, although BD estimated it would take longer - about 6 weeks. It arrived carefully wrapped in heavy duty plastic wrap in a large heavy-grade cardboard box. It sits in our living room and I added a tray on top for a place to set drinks. My 1 year old son loves to practice walking around it and hide his toys in the expansive storage area under the skirt. I also store blankets in the storage area. In summary, I am very pleased with my purchase! September 9, 2013
Rated 5 out of 5 by Perfect size! The size of the Hayes is perfect for so many seating arrangements and the hidden shelf is a nice touch for when you need to clean quickly :) September 16, 2013
Rated 5 out of 5 by We love it It is well made and a focal point in our living room. I would order this again!! December 5, 2014
Rated 5 out of 5 by Beautiful Tufting and Color I ordered this in the Sunbrella Spa fabric and it's just beautiful. The tufting is so well done as is the pleating. It'll be great to have the hidden shelf underneath for books and magazines. I am really pleased with this ottoman. March 31, 2015
Rated 5 out of 5 by Hayes Round Tufted Ottoman This product was a home run. Perfect size for the sitting area in my master bedroom between two chairs. I was originally going to get two smaller ottomans but this fits perfect. Love the storage underneath. The fabric is beautiful. Being able to order the sample fabric a big plus. If you are spending a lot of money on a product its helpful to see a swatch first. Would never had ordered sight unseen even with a generous return policy. Just not worth the hassle. May 13, 2015
Rated 5 out of 5 by Gorgeous This ottoman is sturdy and beautiful. I am using it as a centerpiece in my master bathroom and it's perfect. May 13, 2015
Rated 5 out of 5 by Hays Round Ottoman We have looked for a ottoman for over one year when I come across the Ballard Catalog. We saw the size we needed also the color we were looking for a large closet. The order was placed and was confirm with in hours. The Ottoman was here in less then four weeks and was pack well. We our very happy with the service and Ottoman. May 18, 2015
Rated 5 out of 5 by It is a great custom piece! I had this ottoman made with my own fabric, I had priced out other options the Ballard ottoman was the most affordable and it is lovely. Makes for a great coffee table and foot rest! The added storage under is a bonus and it is nicely finished outside and under as well. September 17, 2015
Rated 5 out of 5 by Even better than I expected I have always had good experiences with Ballard products, but this was the first time I had done custom work and supplied my own fabric. It was a very easy process and the end result was beautiful. It was done faster than I expected too, even better! October 9, 2015
Rated 5 out of 5 by Great customer service Not only do I love the Hayes ottoman delivered to me, but I was so impressed with the customer service (they called before making it to clarify how to match the fabric pattern). The pattern would have been tricky to match, especially given all the ottoman's pleating, but they did it perfectly -- it couldn't look better. Kudos to the staff! January 17, 2016
Rated 5 out of 5 by Absolutely beautiful! The pictures on-line do not do this item justice! Needed an ottoman for our walk-in closet; chose the Safari Brown fabric. Delivered 4-1/2 weeks from date of purchase, and what excitement opening the box! I just love it, my husband is very pleased with it. I would highly recommend this product. February 11, 2016
Rated 5 out of 5 by This ottoman is the perfect piece! This ottoman is the perfect piece for completing my formal living room. I scoured the internet searching for an ottoman that was a certain size and look, and found for the money, this was the best option. I knew I could trust Ballard in offering a quality product and being especially picky about the fabric, I knew I had many options regarding the fabric. I was over the moon when it arrived, put it in my living room and love it every time I walk by it. It did take a long time from ordering to delivery, but I am glad I waited out the process and didn't cancel my order. April 22, 2016
Rated 3 out of 5 by somewhat disappointed Did not like the construction. Hard to explain. Not a solid piece. There is the top which is fine, and then stick legs covered up by fabric. Makes it look like there are holes in the sides. Did not like quality of fabric either. kind of flimsy. Especially when there is no solid construction to the piece. November 7, 2013
Rated 2 out of 5 by This is not a slipcovered ottoman I searched for months to find a kid-friendly ottoman that wasn't leather. I ended up with this after ordering samples of the machine washable fabrics and finally picked a color. Upon opening, I've realized that there is no slipcover and completely not kid-friendly. I'm not quite sure what I'll do with this ottoman at this point since I would have never picked this style if I didn't have a small child and it clearly doesn't work for this purpose. Very frustrating. September 12, 2013
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UO072-Hayes Round Tufted Ottoman

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