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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

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  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Hartman Desk Chair 3.9 5 43 43
this chair is poorly made and the rollers dug into the hard-wood floors causing indentations. We are trying to sell it. Can't use it. This is not a satisfactory office chair. Needs to be redesigned or always used with a carpeted surface as the rollers are too small and dig into hard-wood floors. The chair is not comfortable either. Don't buy it!!! February 26, 2014
Not impressed I purchased this chair for my home office and appreciated the reasonable price and thought it was a good looking and functional chair. The order arrived quickly and I was very excited to assemble my chair and see how it looked and then discovered that instructions were not included in the box. Of course customer service was already closed for the day so I tried email and then attempted to figure it out for myself, which I did without any problem (I did get a reply to my email within the hour which was much appreciated). All of the feedback about misaligned holes is absolutely correct. It took me over an hour to put the chair together and I needed my husband's help because it was a struggle to line up the holes with the bolts. The bolts required an Allen wrench (not included) to tighten so I had to find one of my own - luckily I did have a small one which made it even more difficult to try to screw bolts into holes that aren't lined up properly. The seat cushion had no holes pre-drilled but the screws went in easily given the flimsy particle-board on the bottom of the seat. The seat itself is very hard and not comfortable at all. I would normally say you get what you pay for but I don't think this chair is worth $199 at all. It will be too much trouble to take it apart and send it back so I won't even bother but I'll think twice about ordering again. February 5, 2014
Great Chair Got the Spa color and it looks wonderful. Chair is sturdy and the perfect size for my office. January 8, 2014
Great chair, difficult assembly I love this chair - I tried to find another like it for a long time, both online and in stores, due to the price - but never found anything close. It's beautiful and comfortable but it was a BEAR to put together. It's still missing a screw as you would've had to physically bend the metal to get it to go in. But overall I'm happy with it! November 30, 2013
This chair is superb! Easy assembly, very sturdy and the design and color match my computer room extremely well. Highly recommend this chair. November 27, 2013
Beautiful! I bought the lighter-colored spa version. I was so happy to find such a nice looking desk chair, and also pleased to have an open-back chair for my small room. I didn't think the assembly was too hard. The only thing I wish were different would be a seat fabric that is darker in color or has a print to camouflage dirt/stains. I haven't had the chair long enough to show stains yet, but I'm sure that'll happen. November 13, 2013
We love this product as it is easy to roll to and away from the work space there are two screw holes that did not line up no matter what we did while putting the chair together. So there are two less screws for stability We do not know if the frame was bent or what the problem was, but we had screws left over and holes that were 1/2 inch off. Bending the metal to align the holes was the only other option for two of the screw holes that did not align. None the less, I am sitting on the chair now and it is light , sturdy, functional and decorative. September 12, 2013
chair is good size for home use found it difficult to assemble. sections did not match up easily or in one case at all September 11, 2013
Poorly Constructed The appearance of the chair is great but it falls apart. The casters have broken twice. September 8, 2013
Attractive desk chair Stylish and comfortable this works very well at a desk in my daughter's room. We added a small pillow at the back that coordinates with the rest of the room making the chair look very custom. July 17, 2013
Perfect & comfortable chair The chair goes perfect with my Desk from Ballard's...the Genevieve. My room has a totally new look. June 12, 2013
Love it The look of this chair is just perfect for our small home office. Open lattice back eliminates the clunky desk chair feel. Extremely easy to put together, very sturdy and the wheels keep the floors from being damaged. I will be recovering the seat with a fabric that better suits my decor but the padding itself is great quality. April 10, 2013
Looks good.... Looks really good, is comfortable and used as a desk chair. Assembly a little hard lining up the pieces to screw them together. March 15, 2013
Great chair. Love this chair. Perfect for home office. Stylish, good quality. Glad I made the purchase. February 11, 2013
Nice chair This chair is nice for occasional use, I don't think it would be comfortable to sit in all day. Looks nice, doesnt take up a lot of room. Putting it together was NOT easy, the premade holes did not align well. Definately need two people to assemble. February 4, 2013
fell apart after several months. I loved this chair while it lasted, unfortunately, that was only for a few months! First one of the wheels came loose by the screw unscrewing which I didn't notice so when I sat down the screw was bent. I was able to sit in the chair but couldn't get the screw out or all the way back into place. Then one of the arms came loose from a welded joint. I'd read the other reviews describing similar issues but took a chance anyway because it visually was just what I wanted. What a waste of $200.00 ! Ballard's should really take this out of their catalog. January 29, 2013
Great chair! I love this chair. Comfortable for working and looks great! January 27, 2013
Exactly as promised! This chair is perfect for an office area within a living space. It has clean lines that don't look too bulky. I have a small home and have my work-at-home desk in the living room and did not want a big office-type chair, but yet I wanted arms and comfort for all day sitting. This chair is perfect! September 6, 2012
This chair is both attractive and functional I was extremely haapy with this chair when I first puchased it. It is both attractive as well as comfortable. It fits into the decor of the room it is in, and can also double as an extra chair as needed. I would also like to praise the exceptional customer service, because a few months after my initial purchase, I damaged the casters on it. I sent an e-mail asking if I could puchase replacements, no problem, they sent me a new set free of charge. So simple and wonderful! I am really happy and pleased by both the chair and the company! August 10, 2012
DEFECTIVE I have had this chair for approximately one year or a little more. I found it difficult to put together. The casters were very difficult to get on. One has fallen off twice and now I cannot get it back on because the thread is messed up. Had to take all the casters off and now the chair is way too short. Beware of this chair! May 11, 2012
Excellent buy I had only one problem putting the chair together - one of the casters would not screw into the pre-drilled hole - but I filed down the width of the screw a bit and it went right in. One person's review thought it was flimsy but I can say it does hold someone who is very heavy. It's an excellent buy. April 8, 2012
Good look for the price. I love the look of the chair. For the price it is great. The metal is lightweight, however, and feels a bit flimsy. Fun desk chair, though. March 27, 2012
easy to assemble,comfortable needed an office chair-did not want a big bulky computer chair -this one is compact and attractive. September 3, 2011
Great desk chair I love the quality & comfort of this desk chair. It's much more stylish than the typical desk chairs available. September 2, 2011
It's the second one I've ordered that broke It's obviously for looks. I use it every day and BOTH that I ordered broke within three weeks; I weigh 160 pounds. What if a male wanted to use it? July 30, 2011
Great Chair Easily assembled. Very comfortable and looks great. Price was also very good for quality. Love my new computer desk chair!!!! July 20, 2011
Beautiful Chair This chair will be used at a desk that adjoins my living room and therefore, can be brought right over to use as another seat for the living room area. It is a beautiful chair, not just a desk chair. In my case the fabric matches the trim on my sofa cushions perfectly. I am very pleased with the quality, comfort and casters on this chair. Very easy assembly too. July 20, 2011
Love the style Had been looking at this desk chair for several years. Finally, for my upcoming kitchen renovation which will have a small desk, I ordered the Hartman Desk Chair utilizing the 15% off coupon on the catalog. The instructions for putting it together were very clear and I was given all of the equipment necessary (all the screws, Allen wrench, etc.) so I was able to do it myself. The only thing left for my husband to do was one screw on the stretcher bar because the area was so "tight". I plan to have the seat cushion re-done in the same fabric as my kitchen chairs after the renovaton. Thanks, Ballards! July 17, 2011
Lovely and Comfy I looked everywhere for a home-office chair that would serve as a home accent rather than a business-office monstrosity. Ballard saved the day. The wait (it was out of stock for a while) was well worth it. The chair is comfortable too, though I have added a cushion for back support. Every time I walk in my room and see this chair, I smile. June 23, 2011
Sturdy but not a visually bulky look. Very comfortable! This chair is just what I was looking for. Not too bulky, but sturdy and comfortable. Great look for the little office/mudroom adjoining my new kitchen....and even I had no trouble putting it together! June 20, 2011
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Product:SC402-Hartman Desk Chair

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