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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Hartman Desk Chair 3.9 5 43 43
Esthetically perfect, but... The casters seem to be off-center and don't roll properly. The fault doesn't seem to be with the caster but with the hole drilled to receive it. Putting it together wasn't unduly difficult; the chair is attractive; and the cushion is fairly comfortable ( a little hard). June 20, 2011
Seems sturdy The chair was easy to assemble and seems sturdy. It sits high for a desk with keyboard tray so there isn't much leg room. Unfortunately it reminds me of patio furniture when I look across the room at it and the suede-type seat fabric continually shows the shape of the user's rear. June 20, 2011
Difficult to put together This chair is attractive but it was difficult to put together. The instructions were great and they put in most of the tools you'll need. But we could NOT get the last screw in the arm of the chair (where it attaches to the back of the chair) and it's very apparent that one arm protrudes out further than the other. We had everyone in our family, including two very strong young men, try to get that screw in but the hole is off center and it just won't go in. It would be way too much trouble to take it all apart and try to stuff it back in the box it came in and send it back, so we're just keeping it. It's not used daily, it's in front of a desk we use maybe twice a week so we're hoping it will hold up ok with light use. If it weren't for the one screw that won't go in, I'd love it and would recommend it. But I can't honestly do that now. June 20, 2011
Classy! I am a huge Ballards fan; and this chair did not disappoint. I have the rubbed black corner computer desk and they look terrific together and it is comfortable. I even uploaded a picture of it to FB when I finished putting it together. It was a little challenging to assemble but finished product was worth it. June 20, 2011
Attractive, Sturdy Chair Just what I was looking for, and at the right price. If the wizards at Ballard could come up with a similar chair on casters with a swivel, that would be amazing. March 17, 2011
We liked this chair so much because of its style and comfort that we bought another one. We bought desk chair No. 1 to use downstairs with my trunk desk in our bedroom. It wasn't too hard to assemble -- did most of it myself. Husband liked the chair so we got him one too to use upstairs with a traditional computer desk in his home office. We both are pleased with the chairs because they are very practical and a good value. We could have spent much more on desk chairs but not have been happy. The chairs roll smoothly, too. March 16, 2011
All-around great chair I. and my family, love both of our Hartman desk chairs. We use one at the computer desk and the other at the old over-sized desk. They are very comfortable, especially when sitting at the computer or working for several hours at the desk. They are adjacent to the family room, and we easily "roll" them there for extra seating when needed. My son-in-law assembled both chairs in a reasonable length of time. We couldn't be more pleased. March 16, 2011
Hartman Desk Chair We really like our Hartman Desk Chairs. We use ours at the breakfast table. The swivel casters make it convenient to turn around to put something in the microwave or toaster without getting up from the chair which is a great convenience for my disabled husband. However, it would be nice if they came with casters that are safe for hardwood floors. I had to spend considerable money to get an additional set of caster for each chair so we would not mar our hardwood floors. March 16, 2011
sturdy but hard to assemble When we received the chair, the screws to put it together weren't even in the box! They had to ship them separately. Overall, a pretty good chair for the price. March 16, 2011
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Product:SC402-Hartman Desk Chair
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