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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Hartman Desk Chair 3.9 5 41 41
Lovely and Comfy I looked everywhere for a home-office chair that would serve as a home accent rather than a business-office monstrosity. Ballard saved the day. The wait (it was out of stock for a while) was well worth it. The chair is comfortable too, though I have added a cushion for back support. Every time I walk in my room and see this chair, I smile. June 23, 2011
Not impressed I purchased this chair for my home office and appreciated the reasonable price and thought it was a good looking and functional chair. The order arrived quickly and I was very excited to assemble my chair and see how it looked and then discovered that instructions were not included in the box. Of course customer service was already closed for the day so I tried email and then attempted to figure it out for myself, which I did without any problem (I did get a reply to my email within the hour which was much appreciated). All of the feedback about misaligned holes is absolutely correct. It took me over an hour to put the chair together and I needed my husband's help because it was a struggle to line up the holes with the bolts. The bolts required an Allen wrench (not included) to tighten so I had to find one of my own - luckily I did have a small one which made it even more difficult to try to screw bolts into holes that aren't lined up properly. The seat cushion had no holes pre-drilled but the screws went in easily given the flimsy particle-board on the bottom of the seat. The seat itself is very hard and not comfortable at all. I would normally say you get what you pay for but I don't think this chair is worth $199 at all. It will be too much trouble to take it apart and send it back so I won't even bother but I'll think twice about ordering again. February 5, 2014
This chair is both attractive and functional I was extremely haapy with this chair when I first puchased it. It is both attractive as well as comfortable. It fits into the decor of the room it is in, and can also double as an extra chair as needed. I would also like to praise the exceptional customer service, because a few months after my initial purchase, I damaged the casters on it. I sent an e-mail asking if I could puchase replacements, no problem, they sent me a new set free of charge. So simple and wonderful! I am really happy and pleased by both the chair and the company! August 10, 2012
Hartman Desk Chair We really like our Hartman Desk Chairs. We use ours at the breakfast table. The swivel casters make it convenient to turn around to put something in the microwave or toaster without getting up from the chair which is a great convenience for my disabled husband. However, it would be nice if they came with casters that are safe for hardwood floors. I had to spend considerable money to get an additional set of caster for each chair so we would not mar our hardwood floors. March 16, 2011
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