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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Hartman Desk Chair 3.9 5 43 43
Glad I Ordered This One In spite of some of the bad reviews, I decided to purchase this chair anyway. I have put together a lot of pieces of furniture and all of the directions said not to tighten the screws or bolts until the whole piece was fastened. Even though the directions that came with this chair did not say that, that's what I did. Except for a bit of pushing for two of the holes on the brace between the legs, everything went together perfectly until I came to the seat. Then I found there were no holes drilled in the plywood bottom of the cushion, but that was easy to remedy with a cordless drill/screwdriver. My daughter and I got the seat together in less than an hour. The seat cushion was a little dirty, but I plan on recovering it anyway so I didn't care. The chair is beautiful and I'm quite happy with it. September 29, 2014
Perfect home office chair! I saw this chair online and bought it. I had fabric at home and recovered it once the chair arrived. The chair cover that comes with the chair is an off-white material and is neutral and pretty. The frame color is a soft grey/blueish color which is gorgeous. It was easy to assemble and very comfortable to sit in! It looks perfect in my home office. May 22, 2014
Delicate chair for the feminine office Love it! Looked everywhere trying to find a more delicate chair for my home office. Only 4 stars because of price. April 18, 2014
Don't buy, quality is poor I bought this chair to use at a computer in April 11. Within a year, a caster fell off with the screw-in stripped. I contacted the company and was told sorry, not on warranty. I was able to fix it myself. Now 3 years after receiving, the weld holding the seat to the leg has failed. I sit in one place while using my desktop and do not roll around. Disappointed to say the least. April 2, 2014
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Product:SC402-Hartman Desk Chair

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