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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.4 out of 5 by 5 reviewers.
Rated 4 out of 5 by This rug has beautiful colors I have had this carpet in my high traffic family room for just under a year. While it did a fair amount of shedding in the beginning it was worth it. The colors in this rug are so pretty and subtle. It has held up great with my family of five and two dogs. September 22, 2015
Rated 5 out of 5 by EXACTLY as pictured and described! This rug is gorgeous and so soft. The quality is outstanding. As far as shedding, all good quality wool rugs will shed some at first. The color is a beautiful blue/green that blends from light to medium in color depth. Delivery was prompt and I couldn't be any happier with it. September 11, 2015
Rated 5 out of 5 by High quality rugs I bought three rug runners to help my dog who recently lost a leg get traction on the hard floors. These rugs are doing double duty as an aid for my pet and a beautiful decorating addition to my home. They are top quality and very pretty. I couldn't be more pleased! August 27, 2015
Rated 1 out of 5 by Excessive shedding As a long time, satisfied Ballard customer I wanted to love this rug for the beautiful coastal colors and went perfect in our beach house living room! But alas, the previous review was accurate...excessive shedding that only got worse over time, despite repeated vacuuming. Back it goes! In fact I would consider this defective in terms of quality...Attention Ballard Quality Control: this product does not meet your high standards and should be removed from inventory. Customer service was excellent to deal with regarding the return. June 5, 2015
  • 2015-11-30 T09:28:40.856-06:00
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Product:RT317-Harrison Hand Tufted Rug

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