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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Harlequin Bow 4.6 5 12 12
Beyond my expectations! Just received one of the red/green and the black/gold Harlequin Bows - beautiful! Ran to the computer to order 2 more of each color! The ribbon is long so you can trim it or twist it around the wreath. Packed beautifully, in seconds it was on my Ballard Wreath - looks fantastic! Been draging my feet to decorate, these ribbons got me excited, they are perfect! December 23, 2013
Very nicely made. Better than pictured. High quality and I got mine on sale, so it was an extra. Well worth the original price though! January 12, 2013
Stunning! Exceptional quality. I was on the search for a harlequin bow to add to our front-door wreath. When I saw the black and gold bow, I immediately knew it was the one. Then, I saw the price -- more than half off! I ordered two so I would have a backup. The quality is exceptional. I could not be more pleased with how the bow looks on our wreath. This is one of those situations where I not only found what I wanted -- I found more than I'd hoped for! Such a treat. One thing to mention: The tails on the bow are long; I had to trim mine to look proportionally better with my wreath. But if the bow was used as a tree topper or banister adornment, the long tails would be gorgeous! January 5, 2013
Gorgeous Bow! I bought this bow for our front door. It matches a Harlequin Door mat. I bought from Ballard's. Expensive, durable yet pretty looking bow. December 16, 2012
Simply Stunning I purchased 2 bows to go on 2 wreaths in our home office. They are just beautiful. As noted in other reviews the red isn't red but a beautiful deep rich plum which just pops with the lime-neon green. I new from reading reviews the actual colors and am very pleased with them. They will add just the right touch of a pop of color to give an updated feel without being over the top. They are of exceptional quality. It is so nice to have pre-made bows. Just take them out of the package and your done! I purchased the snowflake sisal rug from Ballard for that room also and it should be the perfect mix of traditional with a touch of current trends. March 9, 2012
Excellent craftmanship Great bow, extremely attractive and very well made. Used it as a tree topper which worked perfectly. Sturdy yet pliable enough to work with the streamers, which were the perfect length. Will definately order another one for next season. January 10, 2012
This product is of good quality. I am very pleased with the Harlequin bow with the exception of the color as it does not match the color shown in the catalog. The catalog color shows the bow being a red where the actual color is more of a burgundy. I hadn't bought any other items before I received the bow so I was able to buy decor that matched the burgundy color, but if I had, I would have returned the bow. December 27, 2011
Nice, but not the vibrant colors I was looking for Quality is great, but the "red" on the Red/Green/Gold bows is really more of a maroon - and the green is not as vibrant as I had hoped. November 26, 2011
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Product:AM910-Harlequin Bow
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