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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4 out of 5 by 32 reviewers.
Rated 5 out of 5 by This was a unique find! I looked all over to tie in the accessories of my powder room with the black and white harlequin and fleur de lys design. It was so exciting to finally find the complementary rug! October 23, 2015
Rated 5 out of 5 by The Perfect Bathroom Rug The Harlequin rug is super thick & super soft. We have a new walk-in shower and it contains the splash perfectly. I have never seen a bathroom rug of such high quality. Well worth the price! July 10, 2015
Rated 5 out of 5 by Beautiful and High Quality I purhcased two of these rugs for 4 years ago and wash them once a week. The rugs still look brand new. The carpet pile is nice on the feet. March 20, 2015
Rated 5 out of 5 by Soft and pretty I love this little rug in my otherwise boring white and tan bathroom. It is so soft but more important, so pretty! It's my favorite thing in the room! It was not inexpensive, even on sale, but it's so much better than a solid colored rug. March 6, 2015
Rated 3 out of 5 by it's ok Got the black and white rug. It is soft, not super thick but not thin either. Black fuzz does move from black to white squares when washed. I roll over the white squares w/ a tape type lint remover and it removed the black from the white. The rug does not have a rubberized back, so it does slide all over my wood floor in the powder room. Guess it needs a rug pad. Otherwise, it looks nice. December 29, 2014
Rated 1 out of 5 by Sorry, but I was very disappointed in the quality of this bath mat. Considering the price I paid, I thought it would be much denser and softer. The bath mat was expensive ($75) and I thought it would be much thicker and softer. After it was washed, it "pilled" so the black yarn was sticking to the white yarn. I have purchased several items from you over the last 6 months, and this was the only one that disappointed me. September 1, 2014
Rated 4 out of 5 by I love these rugs. I bought this rug for my guest bath over five years ago and have been very satisfied. I noticed negative reviews and hoped the quality hadn't declined. The new ones look like the same quality although I haven't washed them yet but I think they will wash well. My daughter also purchased this rug last year and has been very satisfied. The look is so different than the usual mats you find in department stores. August 31, 2014
Rated 1 out of 5 by Colors will bleed when washed Love the design of the rug, but was very disappointed when colors bled when washed (cold water, delinquent cycle). Very expensive for this kind of wear!! August 13, 2014
Rated 1 out of 5 by greatly disappointed Really disappointed in the quality of this rug. Received two of them as gifts and they looked great at first. After a couple of washings (per instructions) the white pattern in both rugs turned a grungy gray. It really distracts from what could be a great product. July 20, 2014
Rated 5 out of 5 by This rug has lasted years! I purchased two of these rugs in black/white for my daughters' bathroom about 5-6 years ago...and they are still going strong! The first time I washed them, yes, the white fuzz got onto the black portions of the rug. I almost sent them back but loved them so much that this is what I did... I used the little gadget you can buy that "shaves" off little pills that build up on your sweaters. Worked like a dream. It took a little bit of time, but after a you've washed them a few times it doens't happen anymore. I've washed them countless times and they still look great! So in my opinion they were well worth the money. They still wash up like new! I'm getting ready to order new ones in a the mineral color because I'm redecorting that bathroom again! June 30, 2013
Rated 5 out of 5 by Love these in our master bath! I love how soft these rugs are underfoot. They are so classic in design, but they stand out because you don't find them everywhere. Everyone that sees them asks me where I got them. April 2, 2013
Rated 5 out of 5 by Great! Love this rug looks and feels expensive. Great look! November 26, 2012
Rated 5 out of 5 by If you have wood or tile floors this mat is a must have! Love this mat! We have wood floors and this gives us the perfect touch of softness and warmth while getting ready at the vanity. It also pulls the whole look of the bath together with a nice French theme. I noted some other reviews that stated the black yarns shed into the white when washed. I have washed the mat several times, we have dogs, and have not experienced that issue at all! I love it so much I'm ordering the square size for our toilet closet :) November 1, 2012
Rated 3 out of 5 by Thickness of the rug It is a very lovely rug and feels comfortable under foot but lacks body. It is not plush enough to warrent 5 stars but it still is an acceptable product. August 30, 2012
Rated 5 out of 5 by Love the design! I have loved the design of this bath rug for quite some time so when I needed rugs for a Jack and Jill bath, I ordered four of them! Love the quality, the design and the overall look in the bathroom. February 22, 2012
Rated 5 out of 5 by Perfect rug Love the rug, it's the perfect size. Im not sure how it will hold up tho, Ive only had it for 1 month. January 15, 2012
Rated 4 out of 5 by Great Decorating features and is solf to walk on. This purchase was made to enhance the decorating theme for my master bathroom. I wanted the harlequin look on the floor and started looking for a rug to accomplish this. I was very happy to see the rugs in the catalog that came to my house. I hope they last for a long time, because I love my bathroom and the rugs really tie it all together. January 10, 2012
Rated 2 out of 5 by Attractive pattern but thin pile. The black and white pattern is great and goes well with the decor in the bathroom. The thickness of the pile is a disappointment. It just is not very comfortable with bare feet. Also, the rug slides around more on the floor than it should. But the design looks good in the room, so I decided to keep it. December 12, 2011
Rated 2 out of 5 by Overpriced, but attractive. I like the look of the rug I am not sure it is quite the quality one would expect for the price, so overall, it is overpriced. November 28, 2011
Rated 5 out of 5 by Great Style, Design, Soft Rugs! I purchased two Black & White medium rugs. I Love them. I'm considering getting the Runner too. October 29, 2011
Rated 1 out of 5 by Beautiful until you wash it! I loved this rug and wanted two for my bathroom. I love the Harlequin look and wanted it in black and white! I bought two of them and thought they were gorgeous...until I washed them and they look awful, now! And who doesn't wash a bathroom rug?! The white lint is permanently embedded into the black diamond pattern and it looks cheap and poor quality. I was disappointed and wouldn't recommend this rug to anyone...unless you plan on not washing it! September 19, 2011
Rated 5 out of 5 by Looks great, Feels great Have had a number of these in different sizes, some for several years. Mine go in and out of the wash and look just as good as new. This is why I have purchased more for my other bathroom. A little pricey but great quality. July 20, 2011
Rated 5 out of 5 by Spectacular in my French themed powder room I love these rugs. They are soft and have lasted through many washings. It is true that the white lint gets onto the black squares, but I just take the time to give the black squares a good brushing and use a lint tape to get it all off. (The black doesn't get on the white squares.) This rug makes such an elegant, vibrant statement. June 12, 2011
Rated 2 out of 5 by Beautiful but very poor quality An $89 bath mat should last years, not two washings. I only splurged on this because it was so gorgeous. Had I known that the white would start to flake off and embed itself into the black after only two washings, I would have saved myself a hundred bucks! There used to be several reviews here saying the same thing. What happened to them? Were they deleted? May 24, 2011
Rated 5 out of 5 by All they say they are - truly great! Absoutely beautiful - only drawback is they lack a non-skid backing (use with rug pad); otherwise, they are thick and soft and the colors don't run or fade in the wash. I have the black and white and they are striking and make the plain white bath look great. I've looked EVERYWHERE for these with no luck - finally found them at Ballard and had to have them. I have never been disappointed with a purchase from Ballard and highly recommend! March 18, 2011
Rated 5 out of 5 by Lively rugs in the bath underneath each sink Nice quality; brightened up our bathroom; perfect size for in front of our sinks. I just cut a piece of non-slip material for each one and they stay put. March 16, 2011
Rated 5 out of 5 by Rugs are so plush Love the look of the harlequins in our new bathroom. Have laundered and they come out beautifully. LG March 16, 2011
Rated 5 out of 5 by this rug is as soft as it is beautiful. a simple bath rug that really sophisticates the bath room. March 16, 2011
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Product:RD148-Harlequin Bath Rug

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