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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Glass Pendant Shade Adapter - Recessed Can Light 4.5 5 40 40
looks great! There lights look great. We hung two of them over the bar in our kitchen. They were easy to install and nicer than they look in the catalog. The fact that you can just screw them in is a big plus. June 8, 2011
Just the perfect touch . . . I love my pendant light . . . it is the perfecct touch for the spot where a chandelier is just a little too much. It hangs in my master bath over the tub and looks just right. I particularly love the dark bronze with the clear glass shade; it gives such a new modern look and love the way the bulb looks in the shade, as well. Ballard Designs always seems to come up with just the right touch just when I need it! Thanks Ballard! June 5, 2011
so easy! Beautiful! But maybe the best part is that it is so easy; it took less than 5 minutes to install. I went from a ho hum canned light over my sink to a beautiful pendant light that gives off so much more light and is pleasing to look at too! Highly recommended!! April 29, 2011
so EASY to install and made a tremendous difference to our home We loved this product--5 minutes to change from old canned lights to new pendant look--works especially well with glass clear shade and clear bulb. April 16, 2011
Very pretty. Looks hardwired. Receiving many compliments on the two glass pendant shades with adapters. Everyone thinks they're hardwired and are surprised when I tell them they're adapters. Nice finish on the entire adapter and the shade is thick and clear. I can switch them back to can lights whenever I wish, but probably won't. Can also switch out the shade. Love them. April 9, 2011
Great light - great price! Ordered 2 but needed another and shipping was fantastic. This light allows for maximum amount of light a pendant can give due to the glass shade. Easy to install and very easy to adjust. April 8, 2011
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Product:LS409-Glass Shade - Pendant Adapter