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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Drum Pendant Shade Adapter for Hardwire Light 4.5 5 14 14
changing out the shade is great for decor options I bought 3 as pendant lighting over kitchen island, intent is to change out shades seasonally ( and when they get grimy given the location) - which is done easily. I will remove bulb, remove old shade, then slip on new shade. Have yet to install but pleased with the material (for the cheap price). I didn't buy diffuser yet (thought it would act as a bug catcher). Cord is fabric coated so a bit "kinky", so installing all 3 at same height may be tricky. Shipped fine. October 6, 2011
Cute fixture I have three of the pendants hanging in a row from my dressing rm.ceiling and they look great. Unfortunatly they don't throw much light (60 watt only) so this was not the perfect application. Better over a table. November 3, 2011
It is the perfect fixture over out dining room table. The size and natural look are perfect for our room. There is just the right amount of downward light using a halogen bulb with a dimmer. Perfect ambiance. October 1, 2013
Great price for light I searched all over the internet for a good price on this type of light. Ballard had it and the item came as described. It was easy to install and looks great in our kitchen over the table. October 9, 2011
Great look and value This is a great product and perfect for my location. Only disappointment is the look of the diffuser which is larger than the drum. I pictured it being inside the base of the drum rather than outside the lower edges. January 28, 2013
Perfection with ease Not being so handy hardwiring new lights was not an option these were perfect! They look great. The only thing I wish I knew prior is though the base sits flush with the ceiling it is not anchored to it and floats. Sometimes this results in a piece of trim from the can light showing. However, other than that, they look great and I love them!!! October 4, 2012
I absolutely love my purchase! What a great purchase and a good price! I opened up a recent Architectural Digest, and one of the rooms had a lamp almost exactly like the one I ordered! September 1, 2012
A great fixture and a great deal! I am still surprised we got this fixture for this price. This looks great over our dining table. The hanging cord straightened perfectly, the lighting is just right even without the diffuser as the dimmer we already had does the job. A great deal if you are looking for an updated look on a tight budget! June 17, 2012
Looks great! Light was just expected. I changed my mind and exchanged the shade which was very easy. But the second shade arrived in a broken box with no packing and the shade was bent. We were able to straighten out the shade and it seems fine. It was easy to install and the cord does straighten out with the weight of the light. It's a great looking light , we are very happy with it. March 11, 2012
Nice light but too expensive. There are other products out there for about half the price as these were. They look nice but need the diffusers. I ordered them but they don't fit properly at all and hang crooked. I am returning them and will have too find a way to make one myself I suppose. March 8, 2012
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Product:LS399-Drum Shade - Pendant Adapter