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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Furniture
FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
{0} Services per unit {1} 04-Threshold Delivery,60-In Home Delivery,33-Oversized Delivery,ESB60-In Home Upgrade
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Haralson Settee 4.2 5 6 6
comfortable, easy to place, versatile and elegant Very happy with new Haralson settee. Surprised it is not featured in Catalog. Quality workmanship. Very comfortable and elegant seating. Placed it against a wall facing one of two back to back full size sofas to make a conversation area. Did send my own material to get the color and texture desired. Very satisfied with Ballard's care and use of material. Delivery time exactly as promised. Have pictures but not sure how to post. August 20, 2011
Arrived ahead of schedule! I was very pleased with my Haralson settee when it arrived (ahead of schedule!). It is very well made. I was surprised to even receive the extra material that was used for the uphostery of it. This was my first time ordering furniture sight unseen, so I was a little nervous but couldn't be more pleased with the end result. May 14, 2012
Problem after problem... I ordered 2 Haralson Settees to flank a larger couch in a living room. The quality of these sofas is appalling poor. I had to have 1 settee replaced entirely b/c the nail head trim was all over the place and the ones that were properly placed kept falling out. Then the seams on the cushions started coming apart in multiple places. I requested a replacement cover for the cushion...which arrived after a lengthy wait...but the replacement had a a seam right down the middle of the single cushion cover. Now will be awaiting another replacement. These couches look very much like they are thrown together with no quality control whatsoever. No one takes the time to snip the zillions of strings hanging off everywhere before they are shipped. No one checks to see if the nail heads are on correctly. And the overall quality is poor enough that seams come undone after 6 months of light use. AVOID!!!! April 20, 2013
I'm happy with my purchase. Excellent size for positioning in my room; well made, comfortable, and delivery was on time. July 12, 2011
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