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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 13 reviewers.
Rated 5 out of 5 by Expensive look without the expensive price tag I went for the larger lantern and i do not regret it at all. You can remove chain links to adjust the height and i brought these as close to the ceiling as possible to balance out the room. I bought 2 for above the kitchen island. They are a statement piece. Everyone who sees the kitchen for the first time, compliments the lanterns!!! April 28, 2016
Rated 4 out of 5 by Simple, sturdy and lovely These fixtures are beautiful - I purchased the small size for our stairway and it's much bigger in person than I expected. (It's just so hard to judge scale in photos.) It looks really substantial in the space, I love it. I also love that the light fixture doesn't have any glass to clean. The four bulbs let out a lot of light. It's actually much heavier and sturdier than it looks, which is great. The only thing I noticed is that the rod in the center seems to get off-kilter. I think we managed to get it situated, but it took some finagling. Overall, we really love the look of this fixture and think it will stand the test of time. April 20, 2016
Rated 4 out of 5 by Fabulous Lantern Pendants I got 2 of the small size pendants to go over my island. The small size is actually pretty big, so keep that in mind when ordering. Because I was putting these over a cooktop, I wanted a pendant without a glass or metal surface that would just attract dust and grease. These are perfect since they have an open design without glass. They really are lovely - almost like pieces of "jewelry" for my kitchen. The only thing I don't love is the fake off-white dripping candles. Would have much preferred a simple black candle stick. They are also really heavy. So plan for ample support when mounting. April 8, 2016
Rated 5 out of 5 by Many compliments I bought two of these in the small size to go over a kitchen island. The island is 10.5 ft long, ceilings are 9ft. The scale is just right for two lights, I was thinking of getting 3 but that would have been too cluttered. I am very happy there is no glass to clean, the pendants are heavy in a black/brown finish. The iron itself is rustic and bumpy. Most people comment positively on the lights and I like that they are traditional with a bit of an edge to them. March 13, 2016
  • 2016-05-28 T09:02:44.606-05:00
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Product:LC813-Hadley 4-Light Pendant Chandelier

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