Ballard Designs
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Griffin Sofa with Aged Brass Nailheads

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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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We offer free swatches of all our fabrics. $6.00 Shipping and Processing. Ten swatch maximum.

Griffin Sofa with Aged Brass Nailheads is rated 3.8 out of 5 by 12.
Rated 5 out of 5 by from Beautiful sofa -- great value We were reluctant to order a large piece of upholstered furniture online, but after finding nothing locally for even double the price, we decided to go for it. It came well packed and in perfect condition. Fit and finish are impeccable and we have had no regrets! Consistently impressed with the quality of Ballard's merchandise.
Date published: 2011-12-07
Rated 5 out of 5 by from This sofa is a great value and quite handsome. I ordered the sofa in the spicy velvet. Workmanship is beautiful and large and comfortable enough to get a nice night's rest, if you had company. Who needs a sofa bed? As long as that person is not too tall. The design makes an outstanding statement, very unique. Ok, some minor things, but only as suggestions. I wish the bottom cushions could have a little clip to keep them pulled in, they may slide forward a little and on the front of one cushion, the velvet seemed to be a slight bit lighter. Little comments, create better products and I never expected to love this piece of furniture so much. So, thanks Ballard
Date published: 2012-03-20
Rated 5 out of 5 by from Beautiful sofa I've had this elegant, sophisticated, retro-style sofa in my new living room for a week now and I LOVE it. It's very well-made and the nice touches of the curved arms and nailheads make it really special. I ended up supplying my own fabric that our designer helped us pick out and Ballard handled everything very well. The sofa arrived 2 months after I sent the fabric in. It was definitely worth waiting for. One thing to note that I didn't realize ahead of time is that the middle wheel does not touch the ground when we set it on our hardwood floors. Now that I look at the pictures I realize that the wheel doesn't touch the ground on the hardwood in the pictures, but it does on the carpet. At least I know it isn't a flaw in the sofa, but I'm not sure why they would design the sofa that way. Either way, it's something I don't even notice anymore. One little comment about the delivery process...the delivery company said they were not allowed to bring the sofa inside which was a bit of a pain. We've never had this happen with any other furniture delivery before. Overall I'm very happy with this purchase!
Date published: 2012-06-16
Rated 5 out of 5 by from Better than I hoped! I was surprised by the quality of this sofa when it arrived. It looks even better in person. They really got the details in the sofa right, from the nailhead to the brass casters on the feet. The cushions hold their shape well, which is so important on a sofa with such tidy lines. No slouching here! Also, it is very comfortable! Very pleased.
Date published: 2012-03-08
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:US144-Griffin Sofa with Aged Brass Nailheads

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