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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.8 out of 5 by 12 reviewers.
Rated 1 out of 5 by Nor that great The front feet look beautiful but the metal wheel caps on them have very sharp corners that are punishing if you strike them with your foot, particularly the center ones. The seat bottom cushions slide out all the time as they are not restrained by anything and they end up hanging over the front of the couch. Although the cushion slip covers are removal, they are not really washable or cleanable and end up not fitting back on the cushions properly. The fusions themselves do not have the best stuffing within them, it is hard and very bouncy, does not give the right amount of "sink" when you sit in them. November 29, 2014
Rated 2 out of 5 by Shedding Feathers! While I love the look of this sofa, the pillow cushions are not well made. Every time I sit down, feather tips poke me in the arm and I am constantly pulling white feathers out of the cushions. Wouldn't purchase again! September 25, 2013
Rated 3 out of 5 by Beautiful but not comfortable Let me start by saying I love the look of this sofa and it fits very well in my limited size Manhattan apartment. However, if you are over 5'2", you will find this sofa short and not too comfortable. I am 5'4" and find it short and my husband is 6'3" and simply cannot sit on it. I rate it 5 stars in looks, 4 stars for quality, but 1 star for actual, practical usage. July 8, 2013
Rated 5 out of 5 by Beautiful and Unique Piece of Furniture My husband and I had been eyeing this sofa for nearly 6 months and decided to move forward purchasing this for our formal living room. My initial thought was: Who buys a couch without sitting on it? Apparently we do, and we’re very pleased. We ordered the Griffin Sofa in the Flax fabric. It is the perfect “greige” neutral for us. The fabric is a bit rough, but it’s structured and durable, which is what we wanted. Our cushions look great, and were expertly filled. The brass nail heads add a nice touch and design statement to the piece. It’s definitely not something that we’d lounge on, like we would on our family room furniture. It’s not a “cozy” couch, it’s more of a conversational piece, something to sit and talk with friends on. We’ve received several compliments on the piece and it’s unique look. I’d definitely recommend this product, and would suggest taking advantage of Ballard’s fabric samples. May 3, 2013
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:US144-Griffin Sofa with Aged Brass Nailheads

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