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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.8 out of 5 by 12 reviewers.
Rated 3 out of 5 by Good value. The sofa we purchased is very nice. They could have done a better job matching up the pattern on all of the cushions. As for the delivery, it leaves a lot to be desired. There was only one person on the truck and he tried to get a 6 foot long sofa, still in the box, through the doorway. It wasn't going to fit and he had to be told and helped to take it out of the box, which he left in the driveway. In my opinion, the delivery service stinks. March 2, 2013
Rated 4 out of 5 by Gorgeous Sofa I had my eye on the griffin for over year when I had the opportunity to purchase it. I love the sofa and it's a good size for my smaller apartment. Even though this sofa is very comfortable I would recommend a larger sofa if you do a lot of entertaining and need additional seating. Also, I was very impressed with Ballards customer service. October 5, 2012
Rated 4 out of 5 by Lumpy and beware of the legs but a great couch First of all, I want to say, I love the style of the sofa, the depth and the length. The color was lighter than the swatch and the fabric is scratchy. For the most part, I am extremely happy with the sofa. What I am disappointed with are the cushions. They are lumpy. I need to remove the padding inside and put it in an inner cover that fits and then baste it shut to have smooth cushions. Currently, the padding is in a cover that is too big and it is causing the lumps. Pretty shoddy workmanship on the part of the manufacturer. On the legs, there is a brass covering that has a very sharp lip. The first time I sat down barefoot, my heel hit the rim at just the right angle and I now have a huge gash. So, one needs to be aware of the potential danger of the legs. August 23, 2012
Rated 5 out of 5 by Beautiful sofa I've had this elegant, sophisticated, retro-style sofa in my new living room for a week now and I LOVE it. It's very well-made and the nice touches of the curved arms and nailheads make it really special. I ended up supplying my own fabric that our designer helped us pick out and Ballard handled everything very well. The sofa arrived 2 months after I sent the fabric in. It was definitely worth waiting for. One thing to note that I didn't realize ahead of time is that the middle wheel does not touch the ground when we set it on our hardwood floors. Now that I look at the pictures I realize that the wheel doesn't touch the ground on the hardwood in the pictures, but it does on the carpet. At least I know it isn't a flaw in the sofa, but I'm not sure why they would design the sofa that way. Either way, it's something I don't even notice anymore. One little comment about the delivery process...the delivery company said they were not allowed to bring the sofa inside which was a bit of a pain. We've never had this happen with any other furniture delivery before. Overall I'm very happy with this purchase! June 15, 2012
Rated 5 out of 5 by This sofa is a great value and quite handsome. I ordered the sofa in the spicy velvet. Workmanship is beautiful and large and comfortable enough to get a nice night's rest, if you had company. Who needs a sofa bed? As long as that person is not too tall. The design makes an outstanding statement, very unique. Ok, some minor things, but only as suggestions. I wish the bottom cushions could have a little clip to keep them pulled in, they may slide forward a little and on the front of one cushion, the velvet seemed to be a slight bit lighter. Little comments, create better products and I never expected to love this piece of furniture so much. So, thanks Ballard March 20, 2012
Rated 5 out of 5 by Better than I hoped! I was surprised by the quality of this sofa when it arrived. It looks even better in person. They really got the details in the sofa right, from the nailhead to the brass casters on the feet. The cushions hold their shape well, which is so important on a sofa with such tidy lines. No slouching here! Also, it is very comfortable! Very pleased. March 8, 2012
Rated 4 out of 5 by Perfect size and style. Having never purchased a big item from an online catalog I was nervous but couldn't resist this piece. Ballard sent many swatches and I settled on a chocolate twill. So happy with the end result. The Griffin is a perfect size and style for my small front sitting room. The cushions are thick and comfortable (a concern ordering online). I am beyond pleased with this purchase from my ordering experience to delivery. Thank you Ballard Designs for a wonderful experience and quality sofa. December 8, 2011
Rated 5 out of 5 by Beautiful sofa -- great value We were reluctant to order a large piece of upholstered furniture online, but after finding nothing locally for even double the price, we decided to go for it. It came well packed and in perfect condition. Fit and finish are impeccable and we have had no regrets! Consistently impressed with the quality of Ballard's merchandise. December 7, 2011
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:US144-Griffin Sofa with Aged Brass Nailheads

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