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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
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Griffin Sofa with Aged Brass Nailheads 4.1 5 11 11
Shedding Feathers! While I love the look of this sofa, the pillow cushions are not well made. Every time I sit down, feather tips poke me in the arm and I am constantly pulling white feathers out of the cushions. Wouldn't purchase again! September 25, 2013
Beautiful but not comfortable Let me start by saying I love the look of this sofa and it fits very well in my limited size Manhattan apartment. However, if you are over 5'2", you will find this sofa short and not too comfortable. I am 5'4" and find it short and my husband is 6'3" and simply cannot sit on it. I rate it 5 stars in looks, 4 stars for quality, but 1 star for actual, practical usage. July 8, 2013
Beautiful and Unique Piece of Furniture My husband and I had been eyeing this sofa for nearly 6 months and decided to move forward purchasing this for our formal living room. My initial thought was: Who buys a couch without sitting on it? Apparently we do, and we’re very pleased. We ordered the Griffin Sofa in the Flax fabric. It is the perfect “greige” neutral for us. The fabric is a bit rough, but it’s structured and durable, which is what we wanted. Our cushions look great, and were expertly filled. The brass nail heads add a nice touch and design statement to the piece. It’s definitely not something that we’d lounge on, like we would on our family room furniture. It’s not a “cozy” couch, it’s more of a conversational piece, something to sit and talk with friends on. We’ve received several compliments on the piece and it’s unique look. I’d definitely recommend this product, and would suggest taking advantage of Ballard’s fabric samples. May 3, 2013
Good value. The sofa we purchased is very nice. They could have done a better job matching up the pattern on all of the cushions. As for the delivery, it leaves a lot to be desired. There was only one person on the truck and he tried to get a 6 foot long sofa, still in the box, through the doorway. It wasn't going to fit and he had to be told and helped to take it out of the box, which he left in the driveway. In my opinion, the delivery service stinks. March 2, 2013
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:US144-Griffin Sofa with Aged Brass Nailheads
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