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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 7 reviewers.
Rated 2 out of 5 by Deviates from the picture online in significant ways We had high expectations based on glowing reviews and the picture online. The canvas came, and we are quite disappointed. Based on the picture online, the strokes and the colors/hues are put together exquisitely, with rich shades/tones, everything blends in really well, and overall the painting is very balanced. However, the canvas we received feels hastily done, lacks balance and shades: the gray strokes are uniform and lack variations in spacing; the worst part is that the dark strokes are too dark to blend in well with the gray overpaint; the upper right corner has greenish strokes (but not greenish and brownish as shown online), which does not balance well with the rest of the painting; the middle right part has some abrupt superdark strokes in the horizontal direction, which looks more like a mistake than imperfection. We expected some variations from the picture online as this is a hand painted canvas, but the canvas delivered is not just different, it lacks in quality. If you simply use this as a space filler, it will probably still work fine. If you expect anything that is close in aesthetics (let alone artistic value) to the picture online, I would not recommend this product. December 2, 2014
Rated 5 out of 5 by Size does matter We hung this art piece on a very large, lofted wall. The scale is large, and looks like we intended to make a statement. The coloring is very subtle, which is exactly what we were looking for. June 11, 2014
Rated 5 out of 5 by Stunning I bought this painting for my two story foyer and it's better than perfect. It's an abstract that will add elegance to any room. July 23, 2013
Rated 5 out of 5 by Very nice piece; great colors, textures and sheens. I purchased the canvas, in part, due to the appreciation others had expressed when they have enjoyed their purchase. The colors, textures and various sheens add a lot to the visual effects to make it more like a piece of art than a reproduced canvas. Well done! I couldn't have been more happy with how it works in my space with the colors and style I've been trying to pull together. This gave the space an instant boost in the right direction. It's also so interesting in that you can look at it and never tire or become familiar with it quickly. It is also gracious enough to transform a space but not take over but support and pull together other items. A design item dream!!! March 30, 2013
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Product:WD399-Gray Haze Hand Painted Print

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