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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Grecian Urn 3.8 5 6 6
horrible quality I love Ballard Designs and have ordered many items. This is the first that I have returned because of poor quality. Directly out of the box I found cracks in the black finish and scrapes that let white show through. It looked horrible before it even had to handle the elements! The finish was crumbling and there is no way it could handle outdoor use. I wouldn't even use this under a protected porch. I put it directly back into the box. This product is not typical of Ballard. I'm glad this isn't my first purchase or I would not order ever from BD again :( April 9, 2013
Great value and style I bought a pair of these urns to place on our front steps. They are quite nice. Good color and design and a good weight so that they are easily moved. They were also packaged for shipping very well. January 16, 2014
Perfect Bad luck on the finish with the other user. I ordered the light colored. The finish is distressed by design, just like a concrete urn and Just Beautiful... Very easy to use as they are light weight. Upon deciding placement, a plant with dirt keeps them in place. I live in Scottsdale in Arizona... Durable and resistant to weathering by the sun is a necessity... This Urn is perfect.. Detail on these urns is superior to my concrete urns and if I want to move them to another spot one day I can. A big plus for me... This is a quality urn/planter. April 11, 2013
Nice urn The urn is perfect. I got the medium in white, it is the perfect size, weight etc. I do think the color is wrong. I thought it would look more like stone, instead it is kind of a creamy yellow color. July 27, 2013
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Product:AO021-Grecian Urn