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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.8 out of 5 by 19 reviewers.
Rated 3 out of 5 by beautiful -- but pls inform buyer re drainage hole issue on site, and pls advise me re winter? As I was unpacking these lovely urns, and preparing to transfer 2 pre-potted pots into them, a landscaper arrived to replace a boxwood that had died of a beetle disease. I innocently asked if I could pay him a few extra dollars to take care of that for me, as I was late for an appointment. Weeks later, I realized that my plants were not thriving, and remained perplexed that when I watered, it seemed these plants were not draining-- even tho I would look and feel beneath and could plainly see there was a hole in the bottom! Well, as my plants continued to wither, and never seemed to dry out, upon touch, fully, even a or two day after watering even in hot summer, I decided to poke a long metal grilling skewer up into the hole in the pot, from the bottom, only to find that the hole in the neck of the urn does NOT go all the way up to the plants I had planted inside! Luckily with lots of poking, I was able to poke through from underneath, even with the plants and soil inside still, and create a drainage hole. Something like a gallon of funky water came flying out. I think it is truly worth Ballard's while to state that these planters do not have drainage holes. Altho you might add (I will say for sake of any readers who don't want to drill), happily it is also easy enough to poke through -- you could poke holes with a screwdriver; no drill needed. This is an important detail as I am feeling star-crossed on plantings this year. I was planning on placing mini doug firs in the pots in winter (as I had with the cast iron pots I have just thrown away because the rusting was such a problem that they stained our blue stone patio!) Can the manufacturer or Ballard pls comment here on whether you would discourage that? Is it good for year-round use in cold and possible snow? Sounds like we should not try, given the other reviews? July 11, 2016
Rated 5 out of 5 by Beautiful Grecian Urns! Ordered the Medium size originally, (having not done my measurements) and they were far too large for my needs, returned them for the small and they are PERFECT! Placed my Boxwood Topiary's surrounded by some river rocks to stabilize, fill the empty space and camouflage the pot. These urns are perfect for what I needed, I had been looking everywhere and they are the best quality I have seen for the cost as well. Very nice, highly recommend. May 15, 2016
Rated 5 out of 5 by Grecian urn I loved that I could select exactly the size I needed for my house. I ordered two urns in black and they are perfect. They are lightweight, which means I am able to handle them myself. May 12, 2016
Rated 3 out of 5 by Grecian Urn I love the Grecian urn and ordered the chocolate color but to me it looks black. Really thought it would be more brown. April 20, 2016
  • 2017-01-21 T07:39:28.142-06:00
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Product:AO021-Grecian Urn

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