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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Grayson Matelass&#233 Quilt 3.2 5 6 6
Very disappointed in color. Not as pictured I was very disappointed in the color of this quilt and shams. It is much more green than appears in the photo. I ordered the quilt and shams so paid $30 shipping which I now must send back as it is not even close to my colors in my bedroom. I should have ordered just a sham to check the color but according the photos I was sure they would match. October 29, 2013
This product has nice details We have enjoyed our quilt on our master bedroom bed. We also use a duvet comforter that we keep at the foot of the bed that's in ivory, so this is nice accent color. As some other reviewers have said, this is definitely more green in color, rather than how it appears to be more of a light blue--so if you are looking for blue, don't buy. But, we have accents of very light teal green blue in our room and accent wall paint color matches this almost perfectly. It is warm for the cold winter nights. December 12, 2013
I LOVE THIS QUILT Look at the photos. The color is what you get and I love the color. I have light blue walls and photos of Caribbean waters on my bedroom walls. This quilt ties everything together. The stitching is REALLY nice. Going to buy another as a back up! March 9, 2014
Such a disappointment! A pretty quilt (and shams) but when it arrived and I opened it I was so disappointed that the color was radically different than what was in the on-line photo. I was looking for the pale blue/green that was represented. The color of the quilt I received was fern green. Pretty but NOT what I thought I ordered for the colors in my bedroom. And then I was stuck with the cost for returning my quilt and shams. Was not happy. November 28, 2013
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Product:FL859-Grayson Matelassé Quilt and Shams