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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.7 out of 5 by 16
Rated 5 out of 5 by Dvi5278 Look great!
The shades were very nice and were delivered in a timely manner. They are represented well in the catalog as are online.
October 24, 2014
Rated 5 out of 5 by GallatinGal Grass cloth shades
This was a difficult item to find in this size and shape. Your shades were exactly what I needed. Excellent quality and the color was perfect. Thanks.
July 13, 2014
Rated 4 out of 5 by Snodsshopper Grass cloth drum chandelier
We'll made. It is what I was looking for in a lamp shade.
April 25, 2014
Rated 5 out of 5 by BearsFan Beautiful
The shades are of very good quality and well made. My original order of 5 included one that was damaged and one that was a different dye lot than the other 4. Ballard corrected the problem very quickly with EXCELLENT customer service. I was very pleased at how the problem was handled - probably better than any other online merchant I've ever dealt with. My chandelier looks wonderful!
January 12, 2014
Rated 5 out of 5 by DesignHer Great way to add design detail to room
These are a perfect way to add some texture and elegant detail to any room. Because of their drum shape, I could use them not just as chandelier shades but rather to upgrade the shades on my ceiling fan lighting fixture. These shades definitely make the fixture look more expensive and added some natural elegance to the room!
November 3, 2013
Rated 4 out of 5 by exbavarian Nice-looking shade with texture
I purchased these shades in taupe to replace "french-looking" ones on a chandelier at the beach. They are a nice update with clean lines. I just wish the seam that runs vertically on each shade was not quite as noticeable & had to turn all seams toward the center of the fixture to hide them as much as possible.
October 23, 2013
Rated 5 out of 5 by Shader Nice Update
Great new look for older chandelier. Would meld perfectly with any number of styles. Highly recommend trying these before considering total replacement!
August 7, 2013
Rated 5 out of 5 by Apple11 JUST THE RIGHT SIZE
THESE DRUMS SHADES ARE THE PERFECT FIT, SIZE AND COLOR SHADE THAT I USED TO UPDATE AN EXISTING CHANDELIER.
April 17, 2013
Rated 5 out of 5 by TheNest High Quality
These grasscloth shades are very high quality, and really updated the look of our chandelier. The color is as described, and gives a soft glow. I highly recommend them!
March 15, 2013
Rated 5 out of 5 by MrsM1 Perfect!
The barrel shaped chandelier shades were perfect! They updated an outdated chandelier!
November 25, 2012
Rated 5 out of 5 by Gina Drum shades
I ordered these shades for our office and they look great. I now want them for my home!
October 23, 2012
Rated 4 out of 5 by aimfire love the style
the colors in the catalogue need to be renamed. I had to return my first order because the name did not describe the color. They were dark taupe and I expected a cream. These are cream, but still a little more "taupe" than I expected. (I have NO taupe in my house.)
I have also ordered finials and have not seen them yet! Very disappointed in that service.
Otherwise, I love Ballard!
September 28, 2012
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