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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
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Grandezza Console
4.6
5
41
41
Great piece for narrow spaces!
This black buffet was just what I was looking for. The quality is good for the price. Outside finish is outstanding, the inside is a little rough, but no one sees that. The depth of the buffet is perfect for our apartment. This provides much needed storage space. Since I already have a wine rack I use the middle shelves to display and store china serving pieces. Delivery charges can get really high. We needed in home delivery because we live in a high rise that added $100 to delivery. We really like the style which is different from most others we've seen, but still classic! We're very pleased with the purchase!
December 7, 2011
very nice piece, but pricey
having waited several months for my grandezza console table to finally ship to me - I can not express the excitement I had when the arrival day finally came. I was happily surprised to find that it shipped relatively assembled - my husband and I only needed to drop in the shelving which took less than 5 minutes. Overall the piece lives up to its pictures online, sturdy, well assembled, drawers and cabinet doors that function well. My only complaint is the price. For not being real wood this piece is pretty expensive! We were willing to pay the price since it fit our house perfectly, otherwise we might have kept looking. I'd recommend it to anyone who is willing to overpay for beauty
August 22, 2012
Perfect addition to our kitchen
We were looking for an attractive console with both open and closed storage. But the floorplan of our eat-in kitchen required us to keep the depth at 16" or less. When we found this console, we felt like it was made for us. And when it arrived, we were even more pleased. Assembly was pretty fast and easy (very easy for me - my husband did it). The finish is rubbed with minor areas of brown showing through. That worked perfectly for us - but I think it would also work well in a room where the desire was something that was largely or entirely black.
October 30, 2011
Looks great and offers lots of storage.
This piece of furniture is exactly what I needed to serve as my "coffee bar". It is long and narrow, and therefore offers plenty of storage, without taking up too much space. I had a piece of glass cut for the top, so the surface is protected. The distressed black finish is beautiful. This is the first time I ordered from your company, and I am very impressed with the quality of this console, and also with how quickly it arrived in my home, with no assembly required. I will definitely order from you again!
February 27, 2012
