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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Grande Bouquet Plaque 4.7 5 111 111
Beautiful!! I hung this above a queen size bed and it looks just lovely. It is nice and lightweight for hanging but has the appearance of being very substantial. Well worth the money. July 15, 2012
Excellent quality We put this on a long entry way wall ... it is lovely. The carved look is very well done and it was easy to hang. July 18, 2012
Absolutely Beautiful I have been looking at this for some time now and when it came on sale, I jumped at it. I bought the white with gold and I hung it above my fireplace. It is the first thing you see when you come into the room. My husband said it looked very expensive and was very nice! I love it and the best part is that I can put it in any room if I like. If you have been looking at it, buy it, you won't be sorry. May 1, 2012
Lovely and substantial! I ordered the carved look wooden brown choice and use it as a headboard for my bed! It is the perfect length for a full size bed. The picture does not do it justice! In person it is fantastic and looks hand carved. The quality of the piece is outstanding. It arrived in perfect condition and was well wrapped. If your on the fence about this one I would encourage you to get it. You won't be sorry! April 20, 2012
Exquiste Beautiful Piece! This Plaque has caught my eye for a year or so, Ive been tempted. Finally bought it and it was so much more than even I expected. The detail and the coloring make it look like a vintage piece. No one believes it isn't wood and I get comments on it all the time! Thanks for the unique piece at a great price! May 18, 2012
Gorgeous piece!!! This is the prettiest thing I have gotten from Ballard's. Bought it for a house warming gift, and will definitely be getting one for myself. Elegant, expensive looking and unique, and so many possibilities for places to hang it. Don't hesitate to buy it. May 18, 2012
Beautiful Plaque Love it!! The plaque is even more elegant looking in person. I ordered Cream with Gold Accents and the coloring was beautiful. I've been very pleased with the quality of this plaque and all other items ordered from Ballard Designs. May 21, 2012
Even prettier "in person" This is just the perfect thing that I have been searching for. I have a pass-through from my kitchen to the dining room and the bare wall over the cutout has bugged me for years. This plaque is quite a find. After some serious math and measuring, it was easy to hang. May 10, 2012
Wow, what a special piece! I very rarely buy anything for my walls, as they are pretty much done. I've been eyeing this plaque for sometime. Very unusual, attention to detail and lightweight and easy to hang. Looks exactly as if real wood. I'm more than pleased with purchase . Exquisite, unusual piece that I wouldn't return at twice the price! April 22, 2012
Beautiful design piece I have always admired this plaque ,When I noticed the piece was on sale I bought it.It is a beautiful addition to my house and looks substantial but is lightweight.The wait was worth it May 24, 2012
Elegant! I have this plaque in my two story family room above a large media unit. I was looking for a piece that would top off the unit and this piece was large enough to do the trick. I loved it from the moment I put it up and continue to enjoy it every time I look at it . It is so elegant - I'm really glad I got it! April 15, 2012
Very nice for not so much $ When I ordered it I had no idea what to expect. When it came and we saw it it looked fantastic,from the material to the workmanship. We hung it in a high place overlooking our LVR and when people come in the front door and look up they all say how much they like it. The piece is great! April 20, 2012
This product is outstanding! I purchased the Grande Bouquet Plaque for my dining room wall. I bought it in the off white with gold accents color. It looks magnificent in the room. My walls are a dark green color and the plaque just completes the room. The quality is outstanding and it looks like it cost a lot more than the price I paid. Once again, I am very impressed with a product I purchased from Ballard Designs. March 14, 2012
Very impressive looking ,great value I have hung this plaque outside on a stucco wall near my patio and it really evokes a feeling of a piazza with antique decor. My only request would be that the other color options be rated for outdoor use. I am really enjoying this item. April 12, 2012
Excellent product, I highly recommend! I had my eye on this for a several months and it was well worth the wait! Delivered in less than a week. Looks great over a buffet in my dining room. I purchased the cream plaque and love the attention to detail. Photos do not do this product justice. April 3, 2012
Beautiful Plaque I love my plaque! Placed it over my fireplace in my family room. I purchased the ivory colored one. It looks great on my honey paneled walls. May 1, 2012
Great Most satisfied.This bas relief is exquisite above my guest room bed--queensize. It became the focal point of the room. April 23, 2012
Beautiful! We ordered this plaque in the wood tone and have it in our dining room above the console. It is an impressive piece! I highly recommend it! April 14, 2012
Beautiful textured wall hanging! I love this piece. It looks great on my bedroom wall between 2 windows. Only drawback is that you can't hang it with a wire so exact measurement and placement is critical :) April 3, 2012
this product looks like an authentic antique! Love it. Have received compliments from all who have seen it. It looks great on my wall. April 20, 2012
This product looks like a hand-carved, wooden plaque. I love it! Packaging and shipping was "white-glove". I received my order within 3 days after ordering, and that was without any additional shipping costs! April 4, 2012
Design great! Gold a little heavy. Love the design. Looks great above my mantle, however, it had a little more gold color than what i expected. April 9, 2012
Great wall hanging decor items I was very pleased with this product. It looked as great in person as it does in the catalog and on the website. April 4, 2012
Nice lightweight plaque Placed this in an entry above front door with very high ceilings, looks nice. April 11, 2012
Magnificant! Amazing, instant glamor. Love the showiness and size of the wall accent. Fills the space over double door entry perfectly. March 22, 2012
Best thing we've purchased in a long time! Stunning! It is the focal point in our bedroom above our headboard. Looks so pretty, so glad I took a chance and ordered it. January 29, 2012
JUST BEAUTIFUL WORTH EVERY DOLLAR! I WAITED, CONTEMPLATING IF I SHOULD PURCHASE BECAUSE I COULDN'T SEE THE QUALITY BY THE PICTURE AND THE SIZE OF THE ITEM WAS LARGE TO RETURN BUT I TOOK THE PLUNGE AND AM SO PLEASED. December 29, 2011
Cream with gold accents, perfect focal point above fireplace! We love it! We mounted ours above the fireplace mantle. It looks fabulous! It came very well protected in the packaging and was easy to install since it's made of a lighter material, but looks like wood. My husband has his large tv on another wall in the living room and this was the perfect piece to bring attention back to the fireplace area. October 9, 2011
great wall hanging a really great piece to have for any bare wall updates and stylizes at the same time perfect January 29, 2012
Beautiful As with anything I order from Ballard....Beautiful, High Quality, Exactly like it appears on their WebSite! It's another wonderful addition to my home. Order it, you will be glad you did! December 26, 2011
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