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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Grand Tour Étagère 4.6 5 79 79
Great! I ordered this for a small corner sitting area in the green color. It is very solid and made from a heavy metal type material. Very easy to put together with no screws or difficult instructions to deal with. It holds alot of knick knacks and I get alot of compliments on it. October 4, 2012
Versatile Fun and versatile design...could be used in any room. I'm using mine for books and memoribilia in my husband's office. It's stable for heavy books. I would like to have seen color choices closer up. October 7, 2012
I love it!!! I got rid of my deceased husband's gun cabinet so had the perfect space to use this open display item. It adds to the room and blends well with my other greens. September 6, 2012
Nice and gets the job done Don't get me wrong, I like this product. I thought it was a solid piece of wrought iron. It's not. It's all separate pieces that fit together--actually pretty clever for both shipping, weight and moving. It's does a great job, looks great; it's just not what I thought initially. July 18, 2012
I lovely new etagere I received my new grand tour etagere a month ago and love it. My living room has an awkward space near the television too small for any traditional "media" furniture. After carefully measuring (using ballard's online dimensions) I hesitantly ordered the shelf. It fits perfectly. The only thing I found online that was similar cost triple the price. Everyone who walks in the room compliments the new shelf. April 24, 2012
Great, unique option for any room I am in love with the etagere stand, which is now in my living room. It has replaced a book case that just made that section of the room look too heavy and cluttered. I love the open feeling of the etagere, and the solid construction! May 11, 2012
Wonderful Product This was a wonderful addition to my covered patio. THe quality is exceptional and the finish is well done. May 17, 2012
Excellent product. Took awhile to put together, but was well worth it. The size and storage are perfect. Love this piece. April 12, 2012
Very versatile It was east to assemble and I am able to use parts of the tower for other uses. April 17, 2012
Elegant and sturdy storage piece I ordered the black etagere and I love it! It is such a beautiful storage piece! It works well in my small dining room. I can keep my large soup tureen, bowls, and other serving pieces neatly stacked on its sturdy iron shelves. I have purchased many items from Ballard Designs. This is one of my favorites! December 31, 2011
A Wonderful Accent Piece I received this etagere today and I am very pleased with this product. I bought it for a niche between the living room and master bedroom. I plan to display my favorite collectibles there and I love the verdigris color. The style fits in well with both my traditional and more contemporary pieces. December 12, 2011
Perfect size, pretty and useful! I am very happy with this piece. Good quality, pretty and perfect size for my space. March 25, 2012
Exactly what we needed Had a spot in my bathroom that needed some height and this worked perfectly. Ordered the verdigris and is exactly as pictured. Highly recommend. February 22, 2012
Perfect for my beach house and very well made (sturdy). This is the perfect shelving unit for a corner of the kitchen area of our beach house. My neighbor who is an artist has fallen in love with it - the lines are beautiful and it's easy to set up. December 7, 2011
Beautiful piece. This is a beautiful, very classy piece. It fit exactly where I wanted it to and provides lots of extra storage. Love it!!! January 11, 2012
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Product:MV268-Grand Tour Étagère